Add on

[Dagger]

Purchased an add-on and it’s not working 

[hairbag1]

@Dagger 

so which add-on did you purchase ? Did you get the Long Distance add-on, or the US Roaming add-on...give us a hint ?

[hTideGnow]

hi @Dagger 

what addon you got??

try reboot phone first 

still not work?? check My Account using Incognito/private/secret mode on your browser and check payment history and confirm if the purchase was completed 

[Handy1]

@Dagger  First reboot the phone . Is it a U.S. roaming add on or just a regular data add on ?

[Chalupa_Batman]

Hello @Dagger 

What add on did you purchase? Also, if you log into your account, does the add on show on your add on list?

[HALIMACS]

Try rebooting your device @Dagger

If you're looking to use a US Roaming add-on, you'll need to toggle on Roaming and connect to the T-Mobile network (or possibly AT&T).