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01-05-2024 09:18 PM
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01-05-2024 09:28 PM
so which add-on did you purchase ? Did you get the Long Distance add-on, or the US Roaming add-on...give us a hint ?
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01-05-2024 09:25 PM
hi @Dagger
what addon you got??
try reboot phone first
still not work?? check My Account using Incognito/private/secret mode on your browser and check payment history and confirm if the purchase was completed
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01-05-2024 09:24 PM
@Dagger First reboot the phone . Is it a U.S. roaming add on or just a regular data add on ?
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01-05-2024 09:23 PM
Hello @Dagger
What add on did you purchase? Also, if you log into your account, does the add on show on your add on list?
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01-05-2024 09:21 PM - edited 01-05-2024 09:22 PM
Try rebooting your device @Dagger
If you're looking to use a US Roaming add-on, you'll need to toggle on Roaming and connect to the T-Mobile network (or possibly AT&T).