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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Purchased wrong add on by mistake

Can I switch add to correct one or get a refund accidentally bought us roaming when needed to buy extra data

I can't do phone calls and I don't have data

How to back up add-ons purchased with points - purchased twice in error

How can I get PM to back up add-ons that were purchased with Rewards points? - I purchased add-ons twice in error not realizing the original purchase through rewards points takes 24 hours to show up on the account and to properly function. I thought...

People are not able to contact my cell phone number

Hi there, Several people have not been able to contact me through my cell phone number. They receive different messages mostly that I am not available. Yesterday, there was a family emergency and I could not be reached. This should not have happened...

Resolved! refund needed

I paid 185.00 to set up an account for a friend on my mastercard. Because the phone couldn't use an e Sim it kept telling me to get support and wouldn't allow me to use a regular Sim after that, which was already installed. I spent 3 morninge and w...

Resolved! My phone was stolen

I can't seem to talk to a real person. Please help

account number

how do I find my account #?

Previous phone number

Why one of my friends see my older (previous) phone number when I am sending him SMS?

Activation du compte de mon fils

Voice messages too quiet

when I check for my voice messages her voice is so quiet I can’t here her. How to increase her volume?

Porting number out of Public Mobile to Virgin Plus

I recently got a Virgin Plus SIM and I am currently trying to port my old number from Public Mobile to Virgin Plus. I have been trying to do this for the past 3 weeks without success and I have talked to multiple customer service representatives from...

Did not receive confirmation email

I made a purchase for new SIM card but didn't receive confirmation email for my purchase. The amount has been charged on my credit card. How do I verify if my purchase has gone through?

Resolved! can't order physical sim

I am trying to buy $15/month plan, but its not giving me any option to buy the physical SIM card.

Cannot revive or make call in the USA after purchasing 15 days unlimited text or call add-on

I purchased unlimited message and talk in the USA. But I cannot make or receive calls. I can received text message@CS_Agent

Change plan

What happens to the $ in my current plan.

It happened again - forced new community account.

inappropriate comments removed. Also, I can't make it so that you have to make a new account.

Resolved! Transfer in my number

I require that public resubmit request to lucky mobile port in number.... customer service please note ..timed out and needs resubmitted

Resolved! Prepaying Bills

How exactly are you supposed to pay an upcoming bill in advance? I can login, look at my account, check usage history etc. etc. But I cannot for the life of me figure out how to pay my upcoming monthly bill without having the previous bill expire. I....

Port phone number

Hi, I would like to port my number over to Public Mobile from Rogers. Please advise how to proceed. Thanks

eSIM activation

I Just signed up today be my eSIM won’t activate.

Switched to Rogers and am now locked out of PM account

Hi I switched my provider from public mobile to Rogers last week, keeping my old public mobile phone#, just transferring it over. I have tried logging into my PM account to cancel my services but I’m totally locked out and my account seems to be dele...

umidigi d3 max phone poor voice quality

Hi There,I recently purchased a Umidigi D3 Max phone. When I call people, I can hear them clearly but they cannot hear ME clearly. I am told my voice sounds distorted or I am hard to hear as if the volume is turned down. I am using the same SIM ca...

Sim says sos

Called to get my line transferred. Got it changed. Now i put the new sim and it keeps saying sos. I tried to but my old sim in to try and call but now both sims dont work and i only have wifi

Can't sign in

I had a public mobile phone number in the past, but have not had it for more than a year. I recently started a new plan. Everything was going fine until I was finishing everything up and tried to sign in to my account. It wanted to confirm my account...

Resolved! Did not port in

In setting up the service yesterday I did not answer the SMS from my old provider within the 90 minutes. Therefore they cancelled the port out how do I get Public Mobile to port me in again. The chatbot is not very helpful with this issue and I seem ...

Resolved! Data not working

My dada stopped working since yesterday. I turned on/off airplane, turned off/on phone, switched to another phone, and manually selected network. It still doesn’t work. Cellular is On. Network is Public Mobile. Data usage is 1G out of 20G. It shows “...

I want to pay bill

Where the hell am I able to pay my bill I can’t find it anywhere? My phone is disconnected I need to pay my bill I can’t find it please help

Rewards

I redeemed a reward in error.

Resolved! Is there a app?

It's inconvenient to log in on browser everytime and it consumes a lot of data. edited by computergeek541: changed/removed category labels

Resolved! Samsung A54 and VoLTE

Anybody know if Public Mobile supports Samsung A54 on VoLTE? I think it's newer than the list on the Koodo site?

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