[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This company the policy for changing subscription is absurd
Upgraded to a different plan not realizing my plan had just auto renewed hours before. Upgraded on both mine and my husband's account. We were charged $35 each for renewal and then $45 each on upgrade. Put in a ticket and zero help, we are out $70I c...
Porting Incomplete help
I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would conta...
SMS
Hi I switched over to Public Mobile from Roger's last week and everything went fine beside one issue. It seems that i cannot receive group texts (sms) anymore (group meaning a mix of iphone and android users). I get added in groups but I don't see th...
New SIM card
How I can buy a new sim card from public mobile?
Resolved! Voicemail access while using US Roaming
I am on US Roaming (unlimited call and text) and I am trying to access my voicemail. When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes. Obviously, this is not the ...
Resolved! New account issues
Hi there. I’m posting this for my boyfriend as he cannot log in to his account. I’m hoping a moderator or someone can help. he recently signed up and transferred his phone number but cannot log into his account. The website will email the verificatio...
Resolved! Paid twice for my pls
@CS_Agent I'm a new customer and have been charged twice.
I accidently pressed "cancel subscription change" and the plan is gone.
@CS_Agent please help me, I was scheduled to change subscriptions once my current one is done on the 17th. I was suppose to be getting 5g speed, 40gb data, $34/month. Please restore this, as I can no longer select this plan. I didn't mean to press th...
Help! I can't receive Calls and Texts!
I have an active subscription but i cant receive any texts or calls. When I check my history on my public mobile account, it shows that I've received texts and calls from my friends but I am not actually receiving them on my phone. Do you know how to...
Re: Will Rollover bonus add-ons stay with subscription change?
I have the same issue. We just recently changed from a 4g plan to a 5g plan and all our bonus data is now incompatable. I had over 13gb of bonus/holiday data. Once we changed over to 5g plan we lost it. Why?
Can’t get a hold of Customer Service to finish porting number
I got the following message when trying to switch my number from Sasktel.”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...
Network Issue
Guys anyone has any idea that public mobile works better in other province's except ON? @Dubes @hello_everyone
Resolved! Christmas Offers 2023
Hey family,Any idea what public mobile is going to offer this Christmas? I have vibes they might come up with a mind-blowing offers.
Overcharge
How can i get a refund, and stop the payment ?
Login issue
Having trouble logging in in my husband's account I reset the password it still won't work
can’t receive and send sms
i can’t receive call and sms
Resolved! Re: NEVER GOT THE SIM CARD
Don't you need someone from public to do sim swap, i.e. you can't get a generic sim from a store or amazon?Or does the app handle all that even if you plug in a brand new blank sim?
Sim card is not coming and my plan has been changed to 20GB to 10GB. Who do I contact?
I want to cancel and just get my money back. Who do I contact?
Transferring bonus data and long distance minutes
Can I transfer my bonus data and Long distance minutes to my wife's account ?
Resolved! US CANADA $65
Will there be any promotion for this plan before Xmas ? Please explain, right now if you pay up front for 3 months = $180. What happens after the 3 months?
Double charged in November
Hi, I was double charged in November. I wasn’t aware, my bank charged me interest. Can someone look into it, help me out please!thank you!
Resolved! My number has been silently changed
I recently transferred my number from Fido to PM, ordered new SIM, and it worked well at the beginning. Surprisingly my original 416 number disappeared and now I see completely random 647-xxx-xxxx number on my profile.Please help.
been overcharged
upgraded to a better plan but been overcharged
Cannot call home
I bought a 15 day talk/text to use while in NY. I am here from Nova Scotia and I cannot call home. I have the receipt for my payment. What do I do now?
phone number
I dont choose phone number yet. . They saidyour phone is active and ask for pressing 'confirm full acess", they texted the phone number which i dont know it to put 6 digit code. what is this ?.
eSIM download not working
Hi all,Just switched to Public Mobile from Rogers today and ported my phone number over. Got through most of the steps when signing up with Public Mobile but got stuck as it was unable to download the eSIM. The app said my phone was eSIM compatible. ...
NEVER GOT THE SIM CARD
Useless service by the agents. I paid to have a sim card mailed to me, and it said to contact cs agent if its been more than ten days. The message I received was how they can't help with activation until I get my sim card. My question isn't about act...
Resolved! New Phone number Activation
My wife has a Public mobile subscription and gave me a folder with a SIM card. I installed this Public Mobile SIM card into my new Iphone14. I do not have any prior cell phone or service provider.I installed the Public Mobile App to activate my Pub...
phone number
this is first time that I got the phone number in canada. My family has last digit 4834. Is it possible to get the 4834 as my last digit number and cannot find the richmond hill location. D o i need to choose toronto area , so start with 416 instead ...
CS_AGENT HELP PORTING NUMBER
HELP PORT MY NUMBERThis is so frustrating. Your service is broken.
