Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,I'm not receiving verification or activation codes from some apps such as Telegram to activate my account. I know they app is sending them because other people I know receive them, I've been trying since this weekend.... Help please
I bought data and it’s still not working… says I have 3 days left to use data I paid for but won’t let me use… I used the AI chat bot and nothing it suggested worked
I have been trying to log into my PM account for over 2 hours now, and codes sent to my mobile are not coming through. All other regular SMS come and go just fine. Codes sent to my email to go through, but I can't get "full access" without codes se...
I have changed my plan to Koodo on Nov 25, 2023, however, public mobile still charged me by pre-pay on Nov 13,2023 $36.16 for a full month. Should there be any refund to me ?
My wife and I will be visiting Vancouver Island from the UK later this month to visit family, staying for about 5 weeks. I would like to use my (unlocked) UK mobile while we are there, to keep in touch with people at home, family in Canada, and also ...
Hi, I ported my number from Virgin to PM on Friday December 1. I not receiving all text messages or calls.. Some people call and it goes directly to voicemail and so.e texts I'm not receiving. I'm also not getting any secure texts from my bank and o...
Im a current public mobile customer. I purchased a new simcard to switch to my new black friday plan. I tried to transfer using the app to the new plan with my new sim card and its not letting me activate without switching to a new number. Please hel...
I am trying to log into my PM account, but it sends the verification code to the lost phone. The only other option is to call the lost phone number. How do I access the account if the phone is lost?
I need someone to call me please.. I transferred the number from Telus. They have cancelled tte number on their end but it’s not working public mobile ???
I'm currently porting in my number from Zoomer to PM. So far, everything seems to be progressing as it. I still have my Zoomer SIM card in my phone (despite seeing a handful of posts that Zoomer doesn't send a confirmation text). How would I know if ...
Hello, I'm trying to make a payment because this month my plan did not renew automatically and It doesn't let me do it manually, everything is fine with my credit card, can you please tell me what to do?
I will be travelling abroad and plan on temporarily freezing my account/phone plan. However, I have a phone plan switch scheduled to take place during that freeze time period. In this case, if my account/plan is frozen & auto pay is disabled, will th...
Upgraded to a different plan not realizing my plan had just auto renewed hours before. Upgraded on both mine and my husband's account. We were charged $35 each for renewal and then $45 each on upgrade. Put in a ticket and zero help, we are out $70I c...
I just switched over to public mobile and transfered my number, I got a message from my old provider asking for confirmation, I confirmed. I then got a message from public mobile stating they were having trouble transferring my number and would conta...
Hi I switched over to Public Mobile from Roger's last week and everything went fine beside one issue. It seems that i cannot receive group texts (sms) anymore (group meaning a mix of iphone and android users). I get added in groups but I don't see th...
I am on US Roaming (unlimited call and text) and I am trying to access my voicemail. When I try to access my Public Mobile voicemail, the message comes back that I cannot because I have used up all of my calling minutes. Obviously, this is not the ...
Hi there. I’m posting this for my boyfriend as he cannot log in to his account. I’m hoping a moderator or someone can help. he recently signed up and transferred his phone number but cannot log into his account. The website will email the verificatio...
@CS_Agent please help me, I was scheduled to change subscriptions once my current one is done on the 17th. I was suppose to be getting 5g speed, 40gb data, $34/month. Please restore this, as I can no longer select this plan. I didn't mean to press th...
I have an active subscription but i cant receive any texts or calls. When I check my history on my public mobile account, it shows that I've received texts and calls from my friends but I am not actually receiving them on my phone. Do you know how to...
I have the same issue. We just recently changed from a 4g plan to a 5g plan and all our bonus data is now incompatable. I had over 13gb of bonus/holiday data. Once we changed over to 5g plan we lost it. Why?
I got the following message when trying to switch my number from Sasktel.”Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your ...
