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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't call out with our US 4g roaming package Honolulu

Both my husband and I are unable to make any calls out here. We can send and receive texts and use data but that's it. Is there a setting we are missing? Thank you.

Resolved! Aptitude Q&A for prospective customers

Does anyone know if Public Mobile has ever utilized an aptitude test type of questionnaire for people considering moving from a full-service mobile service provider to here? (edit - strikeout word 'test' to avoid possible misinterpretation... ) Somet...

Change email for my account

I have an old email that no longer works and has been compromised but I cannot change my account email as it's my username. How can I do this?

Resolved! Cancel account

How to cancel my account

Resolved! Replace lost sim card

Lost sim card , bought a new sim card and try to change sim card under my account info but it would not accept or register the changes of sim card number

Resolved! Calls from the US

If I receive a call from the US while I’m in Canada, is there any charge?

SIM card not working

Hi, I recently put my SIM card in a new phone , but it’s not working. I went other settings and it says “phone not allowed”? Anyone know what the problem might be pls?

Resolved! SIM card transfer not working

Hello Community, I have not received the SMS authorization yet. And my old SIM is not working. How can Public send that request when my old account is inactive?

Payment

Where do I find the 90 day suspended date

Hello, I put my account into suspended mode while travelling. I am trying to locate when my 90 days are up.Does the 90 days start from the date suspended or from the first missed payment. For example:The phone was suspended on the 5th of a month and...

Resolved! Public Points

If you sign up for Public Points do you keep earning one point for every month you stay with Public? Or do you just receive the 10 points for every 12 months? Also, the 5% points-back is that based on your monthly plan without including discounts? I....

Resolved! 15$ plan, unlimited incoming yes/no?

Before telling anyone else to join PM… do we know if the 15$ plan still includes free incoming calls?Main pages shows no indication of free incoming being included..:(yes-?no-?thanks!

Resolved! doubled up plan payments

So I auto paid my existing 3 month plan on 27 December and then (a week later) decided to downgrade my plan. I was then charged for the 1st month of my new plan, thinking I would be credited for the balance of my old plan. Apparently, there was no cr...

Activate my minutes

I bought $15 Voucher I have $20 in my account. But my plan won’t activated. I have a $15 Plan. How do I activate my plan?

Amazing company! Tell your friends and family.

Unfortunately some people are posting complaints to the community rather than asking questions or helping others.I have been with Public for over 3 years, referred 30 friends and family and have never had an issue. My bill is consistent, service is ...

Resolved! Voicemail Notifications

I am not receiving voicemail notifications in real time. People leave me a voicemail and I receive nothing, unless I happen to restart my phone but by that time it's way too late. I have checked and rechecked all my settings. I have reset my network ...

Resolved! Overcharged!!

I have been overcharged 2 this month. Who is here to help out? I need help..

Resolved! Cs agent

Last time i request you add my other bank account number and autopay im unable to login in my account but there is notPlease renew my plan thank you.

No Service

I have a No Service message on my phone. I have tried many things to reconnect with no luck. Public Mobile is checked under Network Selection but not connecting.

Worst company every - do not join

duplicate thread

Fraudulent Company

Caution: Please be advised that I am currently filing a police report and report with the Better Business Bureau with this company. I know many of you are assumingly loyal to this company because it is cheap, but I have been going through an over 6-m...

Resolved! I want to return my previously owned phone

I NEED THE PROCESS TO RETURN MY PREVIOUSLY OWNED PHONE I NEED THE RETURN ADDRESS AND THE PROCEDURE TO FOLLOW

Resolved! My add ons

I have been on this site for over 3 hours and nothing but a run around I had to register under my wife anyways I'm up to $100 trying to get us add on and I still have nothing not sure what my next step is

Number transfer

My phone number did not transfer correctly from my old provider. what can i do

Resolved! Community problem again? clicked on post but didn't work

hi all,Community problem again? clicked on post but didn't work anyone has same experience?

Billing

Got double charged this month 11.30 on dec 14 2022 and Jan 12 2023

Resolved! Just submitted a support ticket, but nothing shows up in my "sent" messages

I just submitted a support ticket. The confirmation dialogue said I could view a copy in my sent messages area, but when I click the link, there's nothing there. Should I be worried that it didn't send? I do have a support ticket number, so in theory...

Resolved! Receiving abundant calls from a call center that is bouncing calls around the world.

Recently I've been getting numerous calls from a call center that is bouncing calls from all around the world. When the line picks up, it sounds like it's a call center from India, from the way the voices and music sounds in the background. After abo...

Resolved! cs_agent

I cannot access my account. I've reset password and I know my email is correct. I have to change details and now exceeding amount of login attempts, how do I get access?

Resolved! Voicemail

How do i deactivate voicemail?