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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Answering phone

Why does it take saying hi a few times before your heard?

Poor cellular connection in Waterdown, Ontario

I'm having a lot of trouble lately with calls in the Waterdown, ON area. Calls are failing, choppy or dropping midway through a conversation. I can't get through to a support person and the Chatbot is not helpful. We have 6 accounts with Public Mobil...

Logging in without phone number verification

I manage the phone plans/bills for family while they're out of country. I'm trying to log in, but am getting blocked by phone number verification. However, that phone isn't in the country so am not able to successfully log in. Is there another way?

How do I add funds for someone else

Trying to add funds for my daughter can't get signed into her account

Ipossible to proceed to payment

@CS AGENT: I'm trying to pay my monthly plan but it 's been telling my for 2 days '' Sorry, we can't proceed your payment, try later''. So then I try to submit a ticket, and it tells me ''there seems to be a problem with the ticket submission''... C...

Port my number

Hi there I am trying to get in touch with customer support at public mobile because I need to port out my number and I am having a great difficulty in having this issue sorted. Does anyone here know how best or who to call or message on this matter ?...

Resolved! Does INTL Long Distance adds on include roaming call/text?

eom. Thank you!

Data getting used up faster then normally

Hi I have been with public mobile for 4 years. I love it its hassle free with the preothorized payments. Only in the last couple months have I noticed my data is draining and im running out unlike normally. I have wifi at work and at home so I don't ...

Issues with Phone Calls

Hi there,I can’t make phone calls nor can I receive them as it tells people they do not have a “US Package”. I’m in Newfoundland and not sure why this is happening. I could make and receive phone calls fine all day yesterday and evening. please advis...

Porting

Hi,I'm messaging on behalf of my mother. She switched to PublicMobile but is not receiving any calls except for the ones from my device. I am also with PublicMobile. Is it possible that porting hasn't been completed? How does she make sure that i...

Poor Cellular Connection

Anyone else have atrocious cellular coverage in the Greater Vancouver Area? I have an S20, hub has Iphone and he gets good access, mine is sh*t. Yes I have reset it, checked APN, checked ALL of it. Multiple tickets with PB. Im just about ready to can...

Calls from landlines

I’m having trouble with incoming call from the local hospital land line.When they call all they get is a busy signal ,this has been happening for a month or so.And with my current heath problems this is not acceptable.I have rebooted my phone it neve...

Resolved! Need more Data

Hello. I have been a loyal customer with public mobile for almost 4 years now. I have preauthorized payments. I am alsmot 78 years old and this is my favourite mobile company. The most I can afford is $15 a month. The issue is that I take bus whever ...

Resolved! My bonus data seems to have disappeared from my add-ons

I've been a Public Mobile customer for like 7 years or something now, and every once in a while I get offered bonus GB of data which I accept. I've rarely had to use it though because I hardly ever go over my regular plan's limits, so it's mostly jus...

Resolved! Contact CS Agent

Need to contact CS Agent. My account had an old email address. Can't no longer sign in. HELP!

Resolved! cancel subscription

How do I get into acct without this new eversafe

So I guess I lost my username to used to be JB456. Now it had me log in and make a new username. Anyways. How do I fix this silly eversafe stuff?. I am out of the country and one of my lines I don't have access to the sim card and all eversafe wants ...

Resolved! No phone connection

I transferred my phone from Bell by buying an e-sim card, but although I have data my phone still doesn’t work.Any tips?

Resolved! reactivet my number

i change my number but no work my mobail . reactivet my number

Resolved! transfer incomplet

Hello, I transferred my number from virgin mobile to public moble last week and think the trasfer has not completed yet. I am not receiving any call from my friends who are on another network but do receive calls from people who are on public mobile ...

Resolved! Porting code

Hi ,I have requesting for porting code last two days .but never received confirmation code.Please text me the code soei can start my other phone.

Resolved! I lost my SIM card and phone

I lost my SIM card and phone. Without the SIM card, I can't pass the two-step authentication and can't log into my account. Is there any way to log into my account?

cancel subscription but don't have access anymore

Hi,I am looking to cancel my subscription but I cannot log into my Public Mobile account as I don't have that phone or number anymore to get the text messaged code.

Resolved! Activation

Hi! So I tried to activate my new number using my eSIM but it was interrupted. I tried to activate by signing into the app but it requires a code that it sends to the new number, which I have not activated so there is no way I can get the code. So I ...

Problems porting landline telephone number

@CS_Agent When I tried to submit a landline number to transfer/port, it says this number cannot be transferred?? We were told by an agent for Public Mobile that it was possible to port a landline number and hence we did the Public Mobile set-up. No...

Resolved! I am trying to activate my account. But got error code M. 8703

Change Number

@CS_Agent How do I change my number to a custom one instead of being given a list of them?

The website is telling me "lets complete your activation" on my account that's been active for years

I can't access my account information for my already active account. The website prompts me to complete my activation and select a SIM. When I tried to input my currently active SIM card with public mobile, it said SIM invalid so I am unable to proce...

Login doesn't get past "One login for all your Public Mobile needs" screen

Hello all. I am trying to login to another one of my accounts, but can't get past the "One login for all your Public Mobile needs" screen. Underneath that, it says "Streamline your experience with one login for My Account, Rewards, Community and more...

porting issues

I registered with PM yesterdayI tried to port my number its been over 24 hours. this was not a landline. Fido says my number was ported already. I canceled my service with them this morning before realizing my number hadn't ported yet. I can only re...

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