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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 28421 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40352 Views
  • 185 replies
  • 29 Bravos

Resolved! Activation

I believe that I entered the imei number from my old phone on activation instead of the new one . How can I change the imei on my new account / activation?

SMcI by Great Neighbour / Super Voisin
  • 539 Views
  • 5 replies
  • 0 Bravos

I have a doubt

Hi I got a text msg saying I can add 15gb of data for 40$ /month. I'm just wondering if this is 40$ plus my monthly fee or my bill will be 40$ / month

pafelata by Great Neighbour / Super Voisin
  • 960 Views
  • 12 replies
  • 0 Bravos

deactivation

My daughter's phone has been deactivated but her bill was tied to my creditcard and my creditcard is in good standings.

Anja1512__ by Great Neighbour / Super Voisin
  • 409 Views
  • 5 replies
  • 0 Bravos

My account

Topped up my account on October 21 with a $40 voucher, should be good till November 21 but today November 1 my account was suspended. Did my voucher not go through? And if so why did my Public mobile work up till now?

Schramk by Great Neighbour / Super Voisin
  • 406 Views
  • 4 replies
  • 0 Bravos

how to cancel the upgrade?

HiI got message today said that I can upgrade my plan for 15GB 4G SPEED for 40 dollars per month. I accidently sent 'yes' by mistake, how can I cancel the upgrade keep my present plan?

wendyliang by Great Neighbour / Super Voisin
  • 922 Views
  • 9 replies
  • 0 Bravos

A add on

Hi I got a text msg saying I can add 15gb of data for 40$ /month. I'm just wondering if this is 40$ plus my monthly fee or my bill will be 40$ / month

ksteenbergen by Great Neighbour / Super Voisin
  • 410 Views
  • 4 replies
  • 0 Bravos

"Preferred Network Type" 3G or 4G?

I'm wondering what this setting should be set to depending on your plan. Is it as simple as selecting 3G if you're on a 3G plan and 4G if you're on a 4G plan? Or should you always choose 4G? The reason I ask is because PM's 3G plans are supposedly ac...

Keskin by Good Citizen / Bon Citoyen
  • 2535 Views
  • 5 replies
  • 0 Bravos

Email

I'm looking for help to change my account email 

Mary67 by Great Neighbour / Super Voisin
  • 236 Views
  • 3 replies
  • 0 Bravos

Sim card

My son damaged his SIM card is there a way to get his number to a new one?

Leanne69 by Great Neighbour / Super Voisin
  • 352 Views
  • 3 replies
  • 0 Bravos

Resolved! Cannot submit a ticket

I have three problems:I've ordered a phone and not received it yet. I cannot log in, it says page expired when I try. My account page has been frozen for months. It does not reflect my data usage correctly.

Resolved! Help: Phone Stolen - Cannot Access Account

Hi, My phone was stolen. I’ve been trying to contact a live agent but have been unsuccessful. The problem is that I am unable to access My Account. I have my login details but it asks me to verify through phone or email. I always pressed Phone (SMS) ...

RiazS345 by Great Neighbour / Super Voisin
  • 428 Views
  • 3 replies
  • 0 Bravos

Resolved! Can't activate SIN card

Hi y'll, I'm trying to port my number from Koodo but I'm getting this error message:"Please enter a valid Canadian phone number."How can I solve this?Thanks

andreaamado by Good Citizen / Bon Citoyen
  • 899 Views
  • 9 replies
  • 0 Bravos

Resolved! Fine Print #7

So I'm changing my plan, and it shows this info:I can't find what #7 in the fine print means.  I only see up to #6.  Anybody know what it is?

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mig39 by Great Citizen / Super Citoyen
  • 491 Views
  • 2 replies
  • 0 Bravos

New offer

I just received an offer of 15G for $40.00, how long is this term last?

Kin1 by Great Neighbour / Super Voisin
  • 439 Views
  • 4 replies
  • 0 Bravos

My Account

I try to log a ticket. The form asked for User name. Everytime I sign on to self serve account. I just need to put my email address and my password. Where can I find my username? I am new to the self serve community. I got response in my email and ho...

Mcpublicm by Good Citizen / Bon Citoyen
  • 398 Views
  • 3 replies
  • 0 Bravos

Website

What is the problem with the website???  Seems its always under construction or maintenance?

jarhead by Great Neighbour / Super Voisin
  • 250 Views
  • 2 replies
  • 1 Bravos

$40 for 15GB @ 4G promo.

Anyone know if this promo is only for 12 months or is it permanent? How long does this promo last? Received a text yesterday to reply YES, but can't find this same promo when logged into my account. Thank you.

printzie by Good Citizen / Bon Citoyen
  • 853 Views
  • 7 replies
  • 1 Bravos

Add-On Purchase

Long time ago when you purchased an Add-on, you have to add-on to your account by yourself. Is this changed now days? Automatically add-on to my account? Thank you

ogojosan by Good Citizen / Bon Citoyen
  • 379 Views
  • 3 replies
  • 0 Bravos
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