12-12-2023 03:04 PM
How do I submit a ticket to customer support
Solved! Go to Solution.
12-12-2023 03:20 PM
@Shady2399
Is there a specific question or concern that community members can help with? Customer service agents can take a few hours to even 1-2 days to respond.
Lot of issues can be dealt within the community forum.
12-12-2023 03:07 PM
To Contact CSA-agent: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Just type ‘ticket’ and follow prompts. Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly: send a private message to the CSA - agent by clicking (Ctrl+) Here
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
