DOWNTIME ON MOBILE DATA PLAN

[yemilad2]

My  3G data plan of 1GB that was renewed automatically today-Dec. 12, has not worked since morning. What is the issue, please?

[yemilad2]

tnk u

[softech · Accepted solution]

@yemilad2 

reboot your phone first.  Also, disable any data limiter 9n your phone

If data still not working, please engage Support by direct message

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[BKNS27]

@yemilad2 

You should my login to your account to make sure AutoPay/Subscribe button is enabled. You can also check by calling 1-855-4PUBLIC or 611 on the status of your account.

For some members, AutoPay/Subscribe button was disabled.