Stuck in the middle of porting

[GreenApple]

I'm attempting to port-in my number from Bell.

I selected the "Number Transfer" option, omitted the account number, and entered the wrong IMEI number.

My porting process is currently stalled, and I am unable to initiate the porting process on the website because my Public Mobile account already has my Bell number.

I can still use my Bell line, but not my Public Mobile line.

What do I do now?

[softech]

@GreenApple 

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

and one more question, are you using physical sim or esim? can you make outgoing calls?

[Harry22]

Message @CS_Agent and let them know you need to restart the port process!