Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22069 Views
  • 181 replies
  • 24 Bravos

Resolved! phone service

cant make or receive calls, subscription is current

ormyboy by Great Neighbour / Super Voisin
  • 251 Views
  • 7 replies
  • 0 Bravos

Payment

My payment went without notivication double, this is without me changing enything, I am leaving Public Mobile. This is how you get treated after being with them for 5 Years. 

RX350 by Great Neighbour / Super Voisin
  • 291 Views
  • 9 replies
  • 0 Bravos

Txt issues

I can receive txt but am unable to send

Miss_K by Great Neighbour / Super Voisin
  • 139 Views
  • 3 replies
  • 0 Bravos

Resolved! Account transfer timed out

I missed the 90 minute window to authorize the transfer. Called other provider and they're standing @CS_Agenthow can in re-start the transfer process?

Rspellz21 by Good Citizen / Bon Citoyen
  • 298 Views
  • 6 replies
  • 0 Bravos

Resolved! Forgot to input friend code.

I forgot to input the friend code @ setup. @CS_Agent I tried using chat and opening a ticket but it doesn't work (3 different days).How do I proceed?

B-Rock by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Service

I changed my plan from 3g to 15g with promotion. It keeps saying LTE service. Calls are aweful. Keeps cutting out. I was better off with 3g . Had no problem. Also keep getting a warning on my Data when it hits 3g. I still have 12g left. Am I not gett...

Cindy1962 by Great Neighbour / Super Voisin
  • 564 Views
  • 10 replies
  • 0 Bravos

Data not working.

@CS_Agent  my data hasn’t worked for weeks. I can’t submit a ticket. I’ve spent hours trying to resolve this.  Signing into get help is so arduous. 

Jawna by Great Neighbour / Super Voisin
  • 255 Views
  • 9 replies
  • 1 Bravos

Resolved! Did not receive transfer request

I tried to transfer my freedom mobile number to public mobile but I did not receive the transfer authorisation message. Now I am unable to receive calls on my public mobile sim card. Can someone help?

akshaysood by Great Neighbour / Super Voisin
  • 152 Views
  • 3 replies
  • 1 Bravos

@CS_Agent

@CS_Agent - My refer a friend bonus never applied when my fiance got me started, neither of us got the bonus, its been over a year, when will public mobile get real customer service able to help apply the rewards?

D_brown43 by Great Neighbour / Super Voisin
  • 162 Views
  • 3 replies
  • 0 Bravos

Eversafe is Terrible

I am astonished how buggy and problematic the new Eversafe 2-factor authentication and secure sign-in process has been. For me, it's been a miserable week of absolute hell simply trying to log in to my account simply to update my payment information ...

ABDad by Good Citizen / Bon Citoyen
  • 2207 Views
  • 32 replies
  • 18 Bravos

Can’t send or receive texts. Using iPhone 7

Transferred service Thursday and am still not able to send or receive text. Have tried all the fixes suggested Have the $15 subscription many suggestions welcomed. Thanks !

Caroleb by Great Neighbour / Super Voisin
  • 242 Views
  • 8 replies
  • 0 Bravos

Refer a friend

My refer a friend didn’t show on my last payment

Eddyo by Great Neighbour / Super Voisin
  • 148 Views
  • 3 replies
  • 0 Bravos

@CS_Agent, Double Charge

@CS_Agent, I was double charged on 05/30/2023. I am not super impressed with the website as the ticket submission forum is a waste of time and no matter how far you get through the process, it encounters an error either trying to open the ticket or s...

BooMcGoober by Great Neighbour / Super Voisin
  • 101 Views
  • 3 replies
  • 0 Bravos

@CS_Agent Can not access account / code. Out of country.

@CS_Agent I have another active account with public mobile. I created this one only to try and access customer support / chat support. I have left Canada and anytime I try to login to change my subscription or remove payment info it requests a code s...

SachJJ by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Resolved! Is there an option that blocks setting title and avatar?

Just noticed that a members posts  - does not show an avatar or title -- is there a setting that gives that option? The posts that do not show the avatar and the community rating is ("Anonymous". Not applicable) 

BEER by Town Hero / Héro de la Ville
  • 255 Views
  • 3 replies
  • 0 Bravos

Extreme Lag Time

Is anyone facing extreme lag time in loading of the website and typing?

222kavitaag by Good Citizen / Bon Citoyen
  • 211 Views
  • 6 replies
  • 0 Bravos

changing plans

can i keep my bonus minutes for int'l calls if i change plans

davegod54 by Great Neighbour / Super Voisin
  • 195 Views
  • 3 replies
  • 0 Bravos

Resolved! Points

So now I get $5 a month for loyalty and auto top up and referral so I look at the point system is it me or does it seem that I will get less bye going to the point system 

car62 by Good Citizen / Bon Citoyen
  • 194 Views
  • 3 replies
  • 0 Bravos

Can't receive calls and account acting like suspended

First of all, I just want to say that my plan is not suspended.  I have auto payment and plenty of funds available on my credit card.  There is nothing about an account issue in the dashboard when I log in.  Today is the last day of my plan period an...

DBH by Great Neighbour / Super Voisin
  • 280 Views
  • 10 replies
  • 0 Bravos

SOS Status

My phone is continuing to stay on SOS. I have reset my phone and don't know how to fix this

jono1210111 by Good Citizen / Bon Citoyen
  • 322 Views
  • 9 replies
  • 0 Bravos

Resolved! Change my new Subscription start date

I recently changed my subscription and chose the change on my next billing date option. This will take place on June 11. I just ran out of data and would like to change my mind and start the subscription now. Can I do this? If so how can I do this?

Lepidopterous by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

Resolved! What Is A RAF Bill Credit?

I'm not sure why but I have an RAF bill credit for $10. Can someone tell me why I have this? Not that I'm complaining... 

Screenshot_20230604_082009_Public Mobile.jpg
Johngotlit by Good Citizen / Bon Citoyen
  • 825 Views
  • 9 replies
  • 0 Bravos
Need Help? Let's chat.