Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My credit card was compromised and my bank cancelled my card. I was successful in updating my payment info in my public mobile account but try as I might, I cannot update my child's payment info. I always paid her account from my (now cancelled ca...
How much is the additional cost to add another phone?
New credit card not being accepted. Help
How is it that I am using data every day while I am sleeping around midnight?
just signed up - did port with esim and no service stillmoved from koodo to public, koodo sim is deactivated now (removed form phone) and i have no service on the public mobile esim.
Hello When I signed up this promotional 34/month plan didn’t exist. Any chance I could switch my plan over to Canada US plan now ?
I have an S20 that has suddenly stopped receiving calls or texts. It's been functional for several months. I can make calls and texts no problem though.I swapped the SIM card in the phone and was able to receive calls and texts on the phone.This lead...
My account email for my other account was changed.. how can I get it back. As I am also not getting codes sent to my phone. @CS_Agent
Just purchased the Sim yesterday and did everything I’m supposed to do we did not receive a temporary number as we are trying to transfer a number that we had from our Rogers account before. We are not receiving any incoming calls as of yet and this ...
How do I talk to an agent if I’m having trouble switching over?
Trying to help a friend with connection problems. Samsung Galaxy A8, long time PM customer. MontrealIncoming calls go straight to vmail, incoming texts disappear. Outgoing calls and texts are working. Mobile data is working. Her husband is also on P...
Hello:I purchased 300 minutes International Long Distance quite a while ago, and I can not call internationally and the minutes are not activating to my account.Please advise.Thanks for help
Will not give me a 90 day subscriptopn option only a 30 day
If ever i change my SIM to esim do i retain the same phone number?
I added on call minutes and changed my account and was charged Feb 15th. It shows 492 minutes on my account left but I cannot make a call.
Hi! Anybody know when are community rewards posted in general? I know it used to be around the 8th-10th of the following month... But for example I see no post about January's community rewards. Are they still being announced? If I made it in the top...
Hi everyone,Please check your subscription options in your account/app I just got offered 100GB of data for $55.00 per month no USA CANADA ONLY!!
I have used to public mobile long time, but I usually work out so I need to data 20 Gps/month/30$. I hope agent to help .' edited by computergeek541: unrelated to the "Community" category
I'm using my husband's account because I can't get access to my account and the only way to find help is to log in to my account.I tried to log in to my account and had to create a new password for Ever safe. I did that and also changed the email ad...
my wife can't receive calls or text so she can't connect to her account al day.Can't get support either...help....about to complaint formally
OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. Every time i try to submit a ticket i get this error message
I have problems with internet service and calls ....Does anyone know something
I purchased the 15 day US add on plan - used all my data before heading home so I added an ala carte 3 GB which has been charged to my credit card and shows up on my account however I am not able to use the data. It’s as if I am not connected. I tri...
Hi,Please help me to port out my number to Roger, I have my account number but it doesn't work
I am unable to receive calls from anyone and unable to text some people
I was able to turn off call/data roaming when near US border from previous provider. Can I with PM?
I have two questions on the following promotionQuestion 1 - The last bullet point says earn $2/month in points value. I am not currently on the Public points system. Currently I received a $3/month credit and $2/month autopay credit. If I take this o...
I've been a subscriber under the old rewards system where every month the bill credit auto applied.I can't for the life of me figure out this new (ahem) and "improved" rewards system.... it appears there is only one bill credit reward, and it is NOT ...
Hello, 2 weeks ago I filled out the form to establish a new subscription. After reaching step 3(payment), I got a message saying that there is a problem with my account. However, the payment was processed (I confirmed it with my bank). I paid for it ...
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