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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Signed up, plan is working for months, but now login attempt says I need to finish activation.

Basically got a phone plan, it's been working for months, but now I need to login to my account and it's demanding I "finish activation" using a sim card. My sim card already works with my plan - but there was a billing error I need to go pay off as ...

I don't want bonus data

New account, number transferred but sim not active

Hi all,During the phone number transfer portion of the sim activation process an error occurred, and I had to contact my current provider to make the number transfer go through. Within seconds of the call ending my old sim was no longer active, I ins...

Not happy

Glad to see I am not the only upset and frustrated customer. I have 2 phones but they put them on seperate accounts saying it had to be this way. Can even access the one account and I need the Account Number Grrrrr

Resolved! new 150 day data

Hello!I have add-ons for data that I paid for. Do I have to burn through those before being able to touch the 150-day one I just received? Is there some way to be able to burn that one first??And is there any way to talk to a Public Mobile human to g...

new email notifications on lock screen

I just switched to PM. I'm not receiving notifications for new email messages (Gmail or Outlook) on my lock screen while using data. The emails arrive but I'm not notified.All of my notification features seem to be turned on. I'm using a Motorola pho...

Still Waiting the SIM CARD

Hi , I've placed an order on Mar 04,2024, but until now still not received the sim card. and my plan subscription will expire on Mar 13,2024. What can I do now . can I go to telus store to get new one and use the card to activate my new plan?thanks

Why I didn't get any bonus data for the upcoming change of the old rewards program?

Why I didn't get any bonus data for the upcoming change of the old rewards program? I have used PM for 3 years!why?why?why?

Unable to Activate Account

I am a new customer to Public Mobile. I just received a new physical SIM card. I tried activating my account via the App. During the account setup I selected a new phone number. To confirm full access and complete the setup, I must verify with a six...

Resolved! Community Points

Hi, I haven't spent much time on the community site or posted much since I first signed up in 2016, but unfortunately the new points system has pulled me back. I know the points are based on a top 50%, top 25%, etc. system, but I also remember I used...

Resolved! New Add-On, compatible with change of plan?

Hello,I recently received a loyalty gift of 240GB Data for the next 150 days. As I am already on a plan that gives me 30GB of data a month, and I never hit that amount, I would like to change to a low data plan that is cheaper to take advantage of th...

Resolved! Not receiving automated messages like 2FA from EVER SAFE were not coming to the P.M. device..

I set up my account to Port number from Kodu Mobile. Somehow I got assigned a different number. I tried to log into my account and then re attempt to port number. Every time I put the number in my account profile I get sent to confirmation text From ...

Resolved! how to use temporary bonus data

Hello!I have add-ons for data that I paid for. Do I have to burn through those before being able to touch the 150-day one I just received? Is there some way to be able to burn that one first??

Not recieving any promotional/advisory texts or email from PM

Hello, for some reason, I do not receive any texts or emails from PM. For example, support tickets - no emails, account changes - nothing, promotional texts - nothing. I see my wife getting all the seasonal data rewards etc etc...but I get zero. The ...

Resolved! Porting in a number from Nova Scotia

Hi, a simple question really that I could not find an answer to.... Can port in my 902 area code number to Public without having to change into another number? Thank you in advance... Great prices....

Resolved! Accessibility credit

Hello, I was wondering if their is a Accessibility credit for people with a disability?

Resolved! All data used too quickly

My plan allows for 250 mb of data. I know it's a small amount but it has worked for us for a couple of years.On my recent renewal, March 6, all my data was used up between midnight and 12:12 am. In 12 minutes!While I was asleep!What might I have d...

Resolved! Pop up disabled calls

I have a Canadian phone with the USA plan. I am currently in the United States and yesterday I got a pop up telling me my calls were disabled. Everything was working perfectly until yesterday. Now I am not able to call out or receive calls. My paymen...

Resolved! Forbidden A1 When Trying To Sign in

Hi, I made an account with PM & purchased a paln, transferred my number from Fido, which all worked. But I'm not able to make calls now on PM. When I try to log into my account to see what's going on, I get an error saying Forbidden A1 ... Not sure w...

eSIM not working on phone, can I just purchase a SIM card to cancel the eSIM?

Hey, basically, I purchased a plan with an eSIM card because during the payment, it said that my IMEI number was compatible.But when I downloaded the app, it said that it wasn't compatible.So my question is : Can I just go purchase a SIM card, put it...

Samsung Galaxy S9 Edge

I have an S9 Edge and I'm looking to port over soon. Can I use an eSIM or do I need a physical SIM card.Many thanks!

I loss connection

I upgraded my subscription, then I lost my connection and my phone unable to do any callerror 7b1

Plans for existing customers and other questions.

Hello All,Can someone point me plans for existing customers? All of them seem to be for New activation only.Also what does 90 day subscription means? Data will reset after 90 days, but does it also means I will be charged after 90 days? Once in 3 mon...

Upcoming changes to loyalty program

I just received an email for a change to a new points system, I was wondering what would happen to my loyalty credits I’ve been receiving on each bill. Would my bill be same?

Resolved! Is the 5% back in points on plan price or actual payment?

If I redeem $15 in points towards my $34 plan, will my next 5% back still be applied on $34, or on the net ($34 - $15). i.e. I will not get full 5% back on my plan cost after every time I redeem $15 or more.If the latter, that means the 5% back is ...

Double charged

How do you get a refund

Port over activation error

Hi,I am trying to port in. When I try to activate, I receive this error: This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)If I try again, it looks back to the same error page.I have tried from t...

Resolved! Data: Networks available

My new subscription plan replaced my old one today. I had no issues before the subscription switch. Everything looks good in My Account but I am not getting any cell data now. The Internet shows Networks unavailable. I tried all the steps the chatbot...

Failing the activation Process of a New SIM card

Hi,I am a new customer to public Mobile. I received a new SIM card, and i chose to get a news Phone number from public mobile for now, to ease up the activation process.Unfortunately, i can't activate the SIM card received. The APP mentions that it...

Can I use my phone and Canadian sim card abroad? I'm travelling to South America

What the title says. Can I buy an add on or something to get my phone to work in south america?