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Closing an assoc account

My account is associated with my husbands. His needs to close but I want to keep mine.  When he closes his mine goes dark even though mine is paid up.  How do I uncouple them?

Renewal Date

I have  question on updating my plan, my renewal date was today July 21 and I had selected to upgrade my plan. My plan original was $15 and I selected to change to a $23 one on my renewal date about a week before it was due on the July 21 but when I ...

Move from e-sim to physical SIM

Hey there. Just joined PM, from Fido. Quick question- my FIDO sim hasn’t stopped yet + I did select e-SIM instead of physical SIM, can I change it now? I did not even get the porting message yet. Thanks 

user locked out

How I fix this problem?I tried to recover the password and I got the message: "user locked out".Any idea how to fix this problem?

Forgot email

My dad is trying to figure out what email my sisters account is connected to he was able to change the password but cannot figure out the email its connected he has tried all the emails he thinks it is and no one is getting an email. Also when he goe...

I bought the wrong add ons

I bought the wrong us data add on. I am in Canada. How can I refund it

No sim card

Hello,            I never received my sim card in the mail. How can I get help? The chatbot is not help. Thank you

Can’t send SMS messages with iPhone 12

Hi all,Would someone be able to help me out with this issue? I can’t seem to send SMS messages to anyone and they never get received. I have an iPhone 12 which I switched to last Fall and outgoing SMS messages worked until I took out my SIM and used ...

Activation new phone number

Sim card

Esim card is not compatible,  I have a sim card in phone how do I link it?

Public mobile number account

I would like to ask my public mobile number because my stepmom forgot about it 

I was robbed

I was beaten up and robbed 5 days ago and just got a phone and new sim card. I need to know how I can get my number put onto this sim as I really need my phone. Can anyone please help me with this 

Can’t use the app

I can’t finish authorisation. I did everything. I paid and after I paid I can’t use the app. Browser in my iPhone didn’t open. 

Refund

I my esim card says my phone is not compatible. Cancel my subscription and refund my first month as I am unable to connect. Thanks.

Re: Important Update: eSIM QR Code Now Included in Activation Summary Emails

Can't switch to my new phone with my esim

Canada/US plan

I changed my plan to the canada/us 50GB plan as of July 18. When I traveled through Washington State yesterday I had data and network connection. Now that I am in Oregon, I keep getting message no network connection when I try to use mobile data. Is ...

about my new payment

I came back from a 3-month home country visit, and when i got back to Vancouver, I found my payment to public Mobile has been raised, and it seems that my old referrals and loyalty are not counted in. I was wondering why. Many thanks 

Umidigi A15T

I just bought a Umidigi A15T. I really like the phone, but I am having issues with receiving messages, and messages being received by others. Some messages go through, some don't.I live pretty rural, but my daughter living in town, also has the same ...

Add one not working

I added on minutes to make calls to the US, but they are not working. What can I do to fix this?

Locked account

My daughter has recently started a new plan for 6GB of mobile data. At the beginning of July she was supposed to transfer from 250MB to 6GB. The first few days of this new plan were successful, however suddenly her data stopped working. On her phone ...

Esim not working

Signed up, installed esim. Now number not working, can't sign into the account because it's trying to text to a number I can't access. Any ideas?

eSIM

Anyone else not able to purchase eSim? 

SIM card delivery time

I ordered my SIM card a week ago and it still hasn’t come in the mail. Is this normal? -Lisa 

My Account and App Access

Why am I being asked to "resume your activation" when I have an active plan with PM. I have a SIM and phone number that I've been using for about 3 years. I need to be able to access my account to update and maintain autopay and my personal informati...