Changed my eSIM during outage window not activating

[ID-Sr]

I bought a new eSIM on a new device in order to use my existing phone number on the new device, but now I see it won’t activate. It is just hung in activating. is this because of the outage window? How do I fix this?

[slusagm]

possible due to System Maintenance.  Did you try reboot phone and make sure the eSIM is there?

 and you can ask PM.  Not sure if you can get the 2FA code to login and open Chatbot ticket, but you can message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437