Number Port Issue

[DanielB1]

I switched from Bell to Public last night.  I completed the number port process but I am having issues.  I can't receive calls unless I leave my physical Bell sim on.  This is a Samsung S23 Ultra.  The data is working and so is outgoing calls with the Public Mobile eSIM

[hTideGnow]

hi @DanielB1 

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[Chalupa_Batman]

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@DanielB1 wrote:

I switched from Bell to Public last night.  I completed the number port process but I am having issues.  I can't receive calls unless I leave my physical Bell sim on.  This is a Samsung S23 Ultra.  The data is working and so is outgoing calls with the Public Mobile eSIM

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Hello @DanielB1 

Sounds like your porting request didn’t work.

There are two options. There is a number you can call that is primarily used for Koodo and Telus but some have had success using it with Public Mobile porting issues. Please go to your inbox using this link to see the number as they don’t allow the number to be posted on the forums.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Alternatively, and according to Public Mobile CS Agents, since Public Mobile is a self serve service, they prefer you create a ticket. Here is a direct link on how to contact a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm · Accepted solution]

you replied Yes to Bell's porting authorization text?

There is a porting assistance team you can call and ask for update.  I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote