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My phone # is not working after canceling koodo

DonnaBrock
Great Neighbour / Super Voisin
 
3 REPLIES 3

BKNS27
Mayor / Maire

@DonnaBrock 

Did you reply to the text from Koodo confirming with YES you are porting over to PM with the old active SIM in your phone?

Also, you need your Koodo account must be active to port your number over to PM. If you cancelled your Koodo account before porting then it will not work. 
Since PM and Koodo are under the Telus umbrella. They might be able to retrieve your Koodo number so contact a CS_Agent and see if they can help. There is a good chance they might receive it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

Neil11
Model Citizen / Citoyen Modèle

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

 

If you are having a difficult time, then you can private message CSA:

 

Send a private message to CSA through the following link :

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

hTideGnow
Mayor / Maire

hi @DonnaBrock 

are you trying to move your Koodo number into PM?  Account needs to be active to have the number ported

you are lucky it was from Koodo, as Koodo and PM both owneed by Telus, maybe the porting team can do something

  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call

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