Number Transfer and SIM Card activation issues

[JanErosIntal]

Hi,

I had just done the process for sim card activation and number transfer from TELUS to Public Mobile. I did it once and in the PM app it says it failed and to contact customer service, but then I received the SMS from TELUS to port my number and I replied "Yes". Now, whenever I log back into the app, I still get sent back to the Transfer Number or Pick a Number selection window. Is the only way to fix this through a customer service agent and should I just wait within the allotted time for a transfer.

Currently my phone is at SOS only or No Service.

[slusagm]

i will send you number to the porting team, ask them to confirm if they ever got the port request and if it was on done or not (since you got the text)

[hTideGnow]

hi @JanErosIntal 

you cancelled it yourself or it was cancelled by the porting process?  If you cancel it yourself , it will be a bit tricky

honest, it is a bit late now, I am not sure if PM agent can fully resolve it tonight as they will be closing soon.  You have message them yet?

[JanErosIntal]

Unfortunately, my TELUS sim, number and account are all cancelled already and unusable, that's why I thought maybe it's under the porting process already?

[hTideGnow]

hi @JanErosIntal 

at this moment, your Telus sim should be fully functional.  

Telus own Public Mobile, and it should be easy.  

[JanErosIntal]

In this case, even if either providers aren't working at the moment, my number should be fine and will be ported properly correct? The number I currently have is too important and connected to be changed right now.

[hTideGnow · Accepted solution]

hi @JanErosIntal 

something not right, I will submit a ticket with PM agent and have them to check.   You can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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