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Transfer a number from koodo

Phone-
Great Neighbour / Super Voisin

I have tried to activate my esim and when I log into the app it tells me to get support, but I can't get back to trying to activate the e-sim. 

7 REPLIES 7

hi @Phone- 

you need to ask PM support agent to help to get through this step.   You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

Phone-
Great Neighbour / Super Voisin

Screenshot_20250128-123335.png

 stuck here and not sure how to proceed

still check sim manager and see if the esim is already instead.  That error could just mean the app cannot set that sim active

but if the esim is not there, or you are not able to set it active too, as PM to help.    Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phone-
Great Neighbour / Super Voisin

Step 6. Phone is esim comparable. Pixel 4a

TheSterlinger
Mayor / Maire

@Phone-  you can use the link below yo contact support for further assistance. 

Double check if you have the qr code in your email,  junk or spam folder. Also double check your phone settings to see if esim already activated and make as primary or turn on this line.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

slusagm
Mayor / Maire

sound like you have a problem with the esim setup instead of the porting

so, check your Sim Manager if you are using Android , or Settings -> Cellular screen if you are using iPhone, check if the Public Mobile esim is there.  If it is , make sure it is enable/active/Turn on this line is toggled on

and then try Reset network settings

 

BKNS27
Mayor / Maire

@Phone- 

What step are you at with activating an eSIM?

Is You phone eSIM compatible?

What is the make and model of your phone?

Need Help? Let's chat.