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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2253 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30292 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42060 Views
  • 185 replies
  • 29 Bravos

No service zone

Hello,I don’t get any service in my neighborhood//home of South Surrey in BC. Is there a workaround? I’m a healthcare worker who is on call for hospitals. Thank you.  

Kokoeye403 by Great Neighbour / Super Voisin
  • 1287 Views
  • 10 replies
  • 0 Bravos

Resolved! Black friday deal not received

I got a black friday deal that was 35 dollars a month with a promotion of 20 dollars off for 15 month ..I had 18 dollars in my account to renew my plan on December 25th which was only 15 dollars...and for some reason u guys never renewed my plan and ...

Obereth069 by Good Citizen / Bon Citoyen
  • 666 Views
  • 3 replies
  • 0 Bravos

Resolved! Port out authorization

I'm out of the country with my family and we'll be away for a year. My wife and I don't want to pay for any plan while we're away, but we want to keep our numbers so we can use them again when we're back. The plan was to port out our numbers to a num...

Hamidsdna by Great Neighbour / Super Voisin
  • 1076 Views
  • 8 replies
  • 0 Bravos

Resolved! Why / How 12MONTHS12GB ????

I managed to Navigate thru  Activation Futzing with Sim Cards Porting Number  I am New PM Customer and I did not get the12MONTHS12GB Promo .Quite disappointed the Bonus Data is theMain reason I switched I did a ticket ? Hoping for a Fix  

RCO by Great Citizen / Super Citoyen
  • 513 Views
  • 2 replies
  • 0 Bravos

Resolved! My Plan remained the same

Hey Support during black friday days, I got an offer for 40$ 15GB 4G data. Which I selected to change from the next renewal date. i needed help as It is past my renewal date and I am still showing the same old plan. can you please check and get me th...

nishantraina by Great Neighbour / Super Voisin
  • 660 Views
  • 4 replies
  • 2 Bravos

Resolved! When do I put in the Public Mobile SIM?

Transferring a family member's phone plan. I just completed their signup and got to the Transaction Summary. Replied 'YES' to the text they received from their carrier. Do I put in the PM SIM card now? Do I wait for a notification?iOS/iPhone if relev...

Resolved! Do the data remain next month?

I am new user this month. I purchased the plan which is 15gb per month. If I didn’t use them all, would I remain to next month? For instance, if I still have 3gb less, would I have 18gb next month.

timchow by Great Neighbour / Super Voisin
  • 595 Views
  • 4 replies
  • 2 Bravos

Resolved! Invalid email

My son’s account was set up with an email that does not belong to us.  The customer service rep set it up with an email that is not ours.  I cannot access his account or update his email.  Any suggestions?

Heidi8 by Good Citizen / Bon Citoyen
  • 1273 Views
  • 12 replies
  • 1 Bravos

Resolved! Rewards points

I changed my plans to $35 for 20gb 4g LTE with 3×times rewards points but I am not getting only one time rewards points instead of 3× times rewards points.Why? 

ZULFIKARALI by Great Neighbour / Super Voisin
  • 597 Views
  • 5 replies
  • 2 Bravos

Resolved! Can't log into my account, email has sms 2 factor auth

Long time Public Mobile user.  I accepted an offer from Public Mobile to change my plan. For some reason it didn't renew because "didn't receive payment". I'm guessing I need to update the expiry on my CC. Logging into My Account requires me to input...

tyrannotorus by Good Citizen / Bon Citoyen
  • 755 Views
  • 5 replies
  • 0 Bravos

Resolved! No Service for over 40 hours

Both my spouse and I are on PM and we both have not had cell service since Friday evening around 7pm Dec. 23 -2022. All efforts have been exhausted to restore things from our end, rebooting, removing SIM cards and rebooting, etc. When I drove from wh...

krisbee by Great Neighbour / Super Voisin
  • 662 Views
  • 4 replies
  • 2 Bravos

Resolved! Wrong email

Hello, my wife's email is connected to my number account. I'm now having a personnal email and I would like to change the email of my account. How can I do that? Thank you.

framboiselev by Great Neighbour / Super Voisin
  • 531 Views
  • 3 replies
  • 1 Bravos

Resolved! Home internet

Hi guys, Could you please let me know whether there is home internet plan via PM? Thanks in advance.  

aspsarv by Great Neighbour / Super Voisin
  • 637 Views
  • 4 replies
  • 2 Bravos

Resolved! Create a ticket

I can’t reset my password as it won’t sent the six digit code to my cell or email.  Says I need to create a ticket.  How do I create a ticket?

RyderMac by Great Neighbour / Super Voisin
  • 1054 Views
  • 6 replies
  • 0 Bravos

Resolved! Plan changes

If I make changes to my current plan will I loose my monthly rewards?

Mikio by Great Neighbour / Super Voisin
  • 505 Views
  • 5 replies
  • 1 Bravos

Resolved! Holiday bonuses

I currently use prepaid service. I know everybody received international minutes and 2gb free. Why I'm not targeted? I'm supposed to receive a text, but...  Thanks  

georgyboy by Great Neighbour / Super Voisin
  • 830 Views
  • 8 replies
  • 1 Bravos

Resolved! Changing Plan and loyalty + autopay $$ benefits

Currently I am on $30 2GB data at 3G Speed plan with auto pay and loyalty bonuses.• 30-day plan• Unlimited Canada-wide Talk• Unlimited International TextIf I change this plan,  to either $30 3GB data at 3G Speed or $35 3GB data at 4G Speed, will it c...

Resolved! Special Offers

Current plan, $40 for 15 GB with PM. The special offer shows as $35 plan for 3GB, with a one year code for an additional 12 GB of data for the next 12 months. There is $60 of savings for the year, almost two months of my plan. My current plan period ...

BlueOwl360 by Great Neighbour / Super Voisin
  • 673 Views
  • 5 replies
  • 0 Bravos

Resolved! Auto-pay not working, refusing credit card

For many months I have 3 phones on auto-pay with the same card. Auto-pay had worked without issue. Its the same credit card with >$20 000 available balance. Phones have been disconnected for non-payment, it still says auto-pay is set up, and manual p...

simpasimp by Great Neighbour / Super Voisin
  • 431 Views
  • 2 replies
  • 0 Bravos

Severly Degraded Data Service During Power Outage(s)

Dec. 23 we, yet again, were barely able to use our monthly 3G data services during 2 separate power outages in Kentville, NS.  Download speeds of 0.02Mbps and Upload of 0.01Mbps basically leaving us with only our voice services (phone calling and tex...

Central by Great Neighbour / Super Voisin
  • 457 Views
  • 2 replies
  • 1 Bravos

Resolved! Add on information

I have earned promotional add in 2GB data and 500 international minutes. Can you please tell me the expiry date of this, and which international countries are included for international minutes?

adeelcomsian by Great Neighbour / Super Voisin
  • 479 Views
  • 4 replies
  • 0 Bravos

Resolved! "Sharing is caring Refer a friend"

Morning, Merry Christmas!  I signed my mother up for PM at least a month if not longer ago. I believe I took all steps necessary to use my referral code to get her some money back (as well as myself) just curious when we can expect to see that referr...

tmeminem by Good Citizen / Bon Citoyen
  • 578 Views
  • 2 replies
  • 0 Bravos

Resolved! Missing points plan for US roaming?

Hello!I recall a while back that there was a 5 pts for 250 MB US data roaming plan that I could purchase using points and was one of the main reasons I switched to Public mobile in the first place. Was I just imagining this, or did Public remove it? ...

danielchung by Great Neighbour / Super Voisin
  • 896 Views
  • 11 replies
  • 1 Bravos

Resolved! Switching from 3g to 4g

Hello everyone I switched from an old 3g plan to the promo 4g plan . Will I have to do anything on my end to enable the faster speeds or is it automated ?Thanks Jesse 

JesseDenny by Good Citizen / Bon Citoyen
  • 657 Views
  • 5 replies
  • 1 Bravos

Resolved! Plan was not changed as requested

I changed my plan during Black Friday, requesting to change on renewal date (yesterday). But on renewal date I was charged the old value and my account still shows the old plan. Why has my plan not been updated? What should I do?

leonardomr by Great Neighbour / Super Voisin
  • 449 Views
  • 3 replies
  • 0 Bravos
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