Porting Problem

[Russmilo]

Received a text saying I entered an incorrect ESN/MEID.  Please help.

[esjliv]

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@Russmilo wrote:

I created a ticket via the SIMON chatbot.  How long before I get a response?

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@Russmilo if you don't hear from them before they close tonight, hopefully you hear from them when they open early tomorrow morning.

[softech]

@Russmilo   why not call the porting team?  you can update them with live support without long wait.  

Please call porting team.  They close at 10pm EST , you still have time

just in case, i will send you the number as well. Check community inbox

[Russmilo]

I created a ticket via the SIMON chatbot.  How long before I get a response?

[esjliv · Accepted solution]

@Russmilo 

Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

[BKNS27]

@Russmilo 

You will need a CS_Agent to help you correct and complete you the porting for you.

Create a ticketed on SIMon Chatbot at the bottom of page or private message on the envelope icon above.