Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
What happens if I take my SIM card out and get messages or texts? If I leave the SIM card out of my phone for more than 2 weeks (because I am travelling), will I see them when I put it back in my phone?
I had the $50 account with 3Gand 10 g of data. Then I got an ad for an upgrade to a plan for $55 20 g of data and was supposed to get 4g. Everything was upgraded except the 4g. How do I get this fixed?
I signed up with Public Mobile Sept. 22, 2020 at $25.00 a month plus $3.00 tax for a total of $28.00 on autopay.- I was told that I have unlimited Canada wide talk time. Is that unlimited incoming and outgoing?- I was told that I have unlimited text ...
Hi I just want to ask how can I talk to a customer service representative here about log in problem?Im just wondering why I cant log in.I tried many time but still no luck.Also I tried the send security code option but its not even sending me code vi...
I have been a Public customer for a while (Prior to when the rewards program changed) I will be updating my plan shortly, if I do does that mean I will lose my current programs in favour of their new point system? (Autopay $2, Loyalty $3) Or will the...
With different amount Jan.13, 2023 $39.55 & Jan. 14, 2023 $28.25 the same plan $35 3GB data at 4G speed.Cell # 226 new public mobile member.Thank you, Ed
Hello i can not log on to Public mobile. My email address and password both need to be changed and i have submitted tickets but no one has responded. I have to leave the country and need to Roam so i need to get help. PLEASE help me get hold of some ...
My phone is plugged in and charging at home on wifi.The phone has not left home or the wifi signal in over a week.Yet, over this last week, it has been using Mb data. Why?
Hey guys! So I transferred my number from chatr to public mobile and I got the code from the text from chatr but missed the step about replying yes to it so now I am not receiving calls but I am able to make calls and send and receive text messages. ...
Hello, I tried to cancel my account , but don't see the option, so I deactivated my account. But I noticed you charge me $16.75 on Dec 19, 2022. I still don't see the option to cancel my account. Please refund for the Dec charge and cancel my accoun...
tried a password reset, not getting code via email, was going to set up a "My Account" through my son's email and it takes me to the chat bot that doesn't know what i am asking for, trying to activate new account with new sim and am having way too ma...
My dad xxx Ming xxxx has an account with Public Mobile (Owned by Telus) . I need your help with Ming's Public Mobile. Since I am taking care of Ming's account, other than my initial entry to his account, I have not been able to sign back in because t...
Is US roaming unlimited talk and text if I am adding that roaming package onto the Public Mobile $15, 100 outgoing minutes plan? Or am I limited to 100 outgoing minutes when roaming in the US?
I selected the 15GB 4G speed promo to take effect upon renewal and received confirmation. However when I login to my account now after renewal, it seems to not have switched over to the new plan. Can someone please fix this issue?
I am trying to log into my account to add data to my profile. It keeps saying that the page is unavailable. How inconvenient! is everyone else having that problem? And how can I add data in order to continue to use my phone? I use it for work and nee...
I had a text for the 40$ 15gb 4g promo text n December for both my wife and myself. It asked to respond YES to switch. It never switched for our phones to the plan. I'm still on the 3g 1gb plan. I have auto-pay setup for both accounts,so the funds ar...
A few months ago i got a sim card for my grand daughters cell from public. my daughter got her phone number transfered with her. im still being charged 2 months.
Hi Friends,I recently got my dad to switch over to PM. He's able to receive and make calls, send and receive text messages, but data is not working for him. We've tried changing the settings mentioned here. Still not working. Any thoughts on how to g...
I am a former Public Mobile (Telus) user. I have ported out at least 5 years ago. A couple days ago, my number was allocated to someone else. They have told me that they are using Public Mobile. I am receiving some texts and some phone calls. Th...
Today is payment day. I have a valid credit card with lots of room for the payment on it. I have it set up on autopay. Today I realized no texts were sending, and then I couldn't place a phone call. About the same time I realize this, I get a text...
