Ordered Sim card 3 weeks ago and have not received

[TaraVeda22]

I ordered my sim card weeks ago to join a cheaper plan and still have not received anything 😞

[hTideGnow · Accepted solution]

Hi @TaraVeda22 PM sim delivery usually between  5 days to 3 weeks.  so you should get it this week.   

you can open ticket with CS agent to confirm the order 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you really need one quick and don't want to wait further, buy one from Telus or Koodo stores 

[Meow]

Officially, delivery time is 5-10 business days.

Some customers experienced way longer delivery time than that 😞

Wait a little bit longer and then contact agent for replacement, refund or look at amazon/ebay.

[Handy1]

@TaraVeda22  Can take 3 days to 3 weeks to arrive if you need one sooner try Telus Koodo store around you . You can contact support for a status update 

while your already here and logged in the community

• you can send a private message to our  CS_Agents by clicking here.

[LoveNature]

Hi @TaraVeda22 

send a private message to CS_Agent
here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437