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Ordered Sim card 3 weeks ago and have not received

Great Neighbour / Super Voisin

I ordered my sim card weeks ago to join a cheaper plan and still have not received anything 😞


Mayor / Maire

Hi @TaraVeda22 PM sim delivery usually between  5 days to 3 weeks.  so you should get it this week.   


you can open ticket with CS agent to confirm the order



if you really need one quick and don't want to wait further, buy one from Telus or Koodo stores 

Mayor / Maire

Officially, delivery time is 5-10 business days.

Some customers experienced way longer delivery time than that 😞

Wait a little bit longer and then contact agent for replacement, refund or look at amazon/ebay.

Mayor / Maire

@TaraVeda22  Can take 3 days to 3 weeks to arrive if you need one sooner try Telus Koodo store around you . You can contact support for a status update 

while your already here and logged in the community


  • you can send a private message to our  CS_Agents by clicking here.


Model Citizen / Citoyen Modèle
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