Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My Region Setting

Good Afternoon Im wondering why when I set the My Region Setting to PEI where I’m located it always reverts back to Quebec or BC or anywhere but the right place thanks

Resolved! Buying a Pre-Owned Phone QUESTION

Are pre-owned phones unlocked?and Do I need a public mobile plan to be able to buy a pre-owned phone? Thanks.

Activation Issue

When I activated my new Public Mobile account, I asked to have my PC Mobile number ported over. I received no warnings as was able to setup my account and activate it using my old PC Mobile number. I have been able to make outbound calls and texts, ...

Some contacts not reachable

I can't call or text some of my contacts and neither can they to me. New customer, not pleased.

300 International Long Distance Minutes Add-On

Hello!On the 22nd, Monday, I tried to purchase 300 International Long Distance Minutes add-on, and I did paid with my credit visa card, but during the process, I got confused. I think I didn't finish the whole process and end up just paying $25. The ...

Data usage monthly comparison

This past month I got a warning that I have used 95% of my data. I didn’t think I was using my phone any differently than in past months. I’m looking to try and review my data usage month by month, not day by day. Any ideas?

Data

I have a basic My Plan which is $15 per 30 days. I don't want it to have data, but it seems to automatically provide it. I am manually paying each month. How do I get it to stop giving me data?

Resolved! No SIM after Transferring to Public Mobile

I am a newbie to Public Mobile. I have started the porting process and everything seems to be working well initially. I said yes to my old provider by text in the iphone. And in another old phone with the public mobile SIM inserted, I received 2 t...

Resolved! How to unlock my wife's account

Hey guys, I wanted to make some adjustments to my wife's account but it turned out I don't remember her login/password. When I tried to log in I also answered the security question wrong a few times even though I knew the right answer - that was supe...

International texting

Resolved! International texting

Is this unlimited for both outgoing and incoming texts on any plan?

Resolved! I have a $15 plan of 100 minutes, how to charge over 100 minutes and over 250M data ? thanks!

Resolved! US Roaming TALK add on

My $8 for 10 days unlimited TALK add on expired this morning. I've tried to buy another one today. I've added $8 to my Account but the add on I want is not listed! Has PM cancelled that option?Angie3

Resolved! Referral Code

Hi, I just setup my new account and had input a referral code that my daughter provided (she is also a Public Mobile client), but I did not hit the ADD button. I am worried that the code did not register, how do confirm this? If it did not register ...

Resolved! Challenge - Activating Your SIM Card failed - Can't submit ticket either

Migrating in from Telus, I've successfully moved (ported) two lines. Upon porting the third, I got this error during activation:Oops! Looks like something went wrong when activating your account.Error Code: 821Says to submit a ticket.Create a communi...

Resolved! eSIM Support

Any latest updates if Public Mobile will ever support eSIM?

Resolved! How to set up preauthorised payment?

Resolved! Not able to do payment using voucher PIN

I am not able to process payments using voucher. My plan got expired today. I have been trying at multiple stores, but payment is not getting processed.

Resolved! the $25 dollar plan did not discount my rewards

I thought lost my phone recently and suspended my service in late october then I found my phone and re-activated my service in late October, but when I received my bill on Nov 4 it charged me $25 with none of my rewards discounts, which should have ...

Resolved! Just Activated my sim and forgot to use the promotion code 2GBBONUS... Can someone help?

Hello, I just activated my public mobile sim and forgot to apply the black friday promotion code offer 2GBBONUS. Could someone help apply this to my account? Thanks,J

Being charged after i moved to koodo

Resolved! Being charged after i moved to koodo

Im sorry for posting here, but public mobile has closed my account. So i can not get in and cancel my service. I moved to koodo 2 months ago and Public mobile is still charging me for this service. Again it has closed my account on this web page, yet...

Resolved! Issue with making phone calls

I have a 30 for $30 plan which includes unlimited Canada wide calling, however when I go to call someone on my phone, it says "you've used all available minutes" I'm not sure how to resolve this issue

Resolved! remove auto-pay

Please remove auto-pay from cell xxxxxxxxxxxxx registered to xxxxxxxxxxxxx ( my son) and billed to my credit card. Thanks, xxxxxxxxxxxxxxxxxxx edited by computergeek541: phone number removed

Resolved! payment not processing

Hello, I'm trying to use my debit credit card that I have been using for years to process my payment but everytime it says can't verify payment info. I have changed nothing. I know there is money in my account as I can see it. Also I have made anothe...

Resolved! US Roaming

I just purchased a 10-day US Roaming package. It seems to have gone through successfully. There is a renewal date enabled, which I assume will allow me to automatically get additional packages for as long as I need. My question is: Do I simply cancel...

Resolved! Please Help!

Several weeks ago we tried to upgrade my daughter to a new plan - from 15 dollars a month to 25 dollars. It looked like it was going to go through, but then when the new plan was supposed to kick in, the old one expired and the new one didn't start....

bonus

iPad Pro Cellular 2021

Resolved! iPad Pro Cellular 2021

Hi If I bought an iPad pro with cellular 2021 would my sim fit into it?My sim is currently in my iPhone 7