Community

Resolved! Payment related issue

Ok I topup available balance two time for 40 dollars plan mistakenly .Its deduce payment 2times from my card. After that I buy my plan .Right now ,I want to I have 40 dollars of payment after my new payment of plan or I still have to pay for my new p...

Resolved! Account pin

How do I reset my account pin as in the four digit number used to call 611 while we’re out it how do I change my account email since it seems to be the only thing it doesn’t show up in my profile.thank you

Resolved! No roaming service

Hello,I paid for my roaming on the day leaving canada on Jun 19  for 7 days and got no service at all while in Alaska.  Tried to buy again and still got nothing despite did everything by reboot my cellphone, turned off wifi and turned on and off roam...

Resolved! PLEASE!!!help Remove my CC from sons account

Hello, I made. A payment to my sons plan when he opened his account with PM (we did not ask the person to keep my CC info for future payouts ) but they did. Now we want that CC no. Removed from this account .how to do it ? PLEASE help

Resolved! Deactivate my number

I have lost my sim card and number is unused since 6 months but money has been deducted from my account every month. I tried to didn't find any solution to deactivate my account as i tried everything. 

Resolved! Do I Need US Text and Talk roaming add-on?

Hi.  Travelling to the States soon, and I was looking at the US add-on option for talk and text.  Currently in my account, I have the following bonus items still listed. $0 Free Holiday Giveaway: 400min INTL Long Distance (incl CA & US)2  /  400 MIN5...

Resolved! Private message

How I send private message is nothing is working

Resolved! I used an invalid email address

Hi I used the wrong email address to register my Public mobile account.  I used xxxxxxxxxxxxxxxxxxBut the correct email should be xxxxxxxxxxxxxxxxxxNow I forgot my password, and cannot reset it. Could you please change my email address for my account...

Resolved! Any Promo For new Activation Line

why all plans ( To Expensive ) !

Resolved! Can’t get in to my account

Resolved! Suspended account though active?

Hi there,I just paid three months for my account but at the second month, you have suspended my account and I have been unable to reach anyone through dialling 611.There was no explanation as to what happened or why, but there appears to be no contac...

Resolved! Reset 4 digit pin for top up

I need a email to set up my 4 digit pin or email for account new password

Resolved! Refund

since the sim card i purchased online was taking too long to come, i decided to go ahead and get one in a store (which i payed for.) how would i go about getting a refund for the one thats supposed to come in the mail? 

Resolved! Reward System

If I choose not to go with Public Mobile's new reward system, will I continue to get my discounted credits from like friend referrals? Or is Public Mobile going to discontinue this credit system for this newer reward system?

Resolved! Voice mail not working.

If I let a call go to voice mail, callers get "Welcome to the voice mail messaging system. Choose your language. Enter the voice box number." But if I click "Decline" it goes to voice mail correctly and callers can leave a message. 

Resolved! I have funds and my account is active but my data isn't working.

Resolved! Switched plan from $25/month plan to $35/month plan but rewards didn't apply.

Basically title. I switched to a $35/month plan from a $25/month plan but didn't receive my usual old loyalty program discount. I never opted for the new loyalty program with points, so I know it has nothing to do with that (hopefully). Also, somethi...

Resolved! When people call my number it goes to voice message right away. How to fix this?

My phone doesn't ring when people call.  It goes to voice message right away.  I don't get the voice message too.  I can make outgoing calls without a problem.    Also, the text message is always delayed either sending or receiving?  Is this a networ...

Resolved! Old email address unviable, but need a password reset!

I no longer have access to the email address I used to sign up for Public Mobile, but I need the password reset function. How can I change my password without access to this old email address? I tried to submit a ticket, but that requires you to log ...

Resolved! changing APN settings made my phone hot when trying MMS, what did i do wrong.

hi, i can use mms now that i have a new 4g phone, all the correct settings are in the phone now, after new phone setup. I did not have to touch APN settings. I am reluctant to change APN in my 3g phones now. Can i get the same auto setup for MMS on t...

Resolved! mobile data

will i be able to use mobile data in London or Sri Lanka?

Resolved! Problem with my account

I got minutes on the 28th I shouldn’t be due till that same date this is the 2nd time this has happened can you fix this or should I go to a different company 

Resolved! New reward change back

Today I accidentally join the new reward program, I want to change back to my old reward program.

Resolved! Roaming with prepaid

Does Public offer roaming with any prepaid plan? Or is roaming only available with postpaid? I would be roaming in USA.

Resolved! add-ons

I bought the wrong add-on. How do I correct that and get reimbursed?