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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Error message when changing phone number to a transferred number

Went to change my existing Public Mobile phone number over to a different number that was being ported in from Rogers. I received an error text on the Rogers phone number but haven’t received anything else on where to go or what to do. The text said ...

Resolved! Cant sign into self serve

Trying to reactivate a sim I've had dormant for 2 years. Says Sim number is invalid. Cant log into self serve, cant use forgot password as it says Sorry, we’re unable to verify your email address. Cant make new account as it says The phone number ent...

Payment problem

I changed my plan, do I need to return the excess deductions to me

Do I need to use one time payment?

I cancelled my old credit card and got a new one. But I forgot to update here. I just received a text message for autopay. Then I realize that I have to update my credit card information for autopay here. My question is: do I have to use one time pay...

Resolved! new customer

hello I purchased the $25 plan but when I make calls out why does it say long distance charges apply? this plan has unlimited Canada wide? also if I use all my data will it notify me or does it allow me to keep using data and I will be billed?

Resolved! Rewards

Hi I have referrd two friends so far but only getting credit for one

Release

I saw a post similar to mine. I need to have my number released because my employer has offered me a phone and I want to keep my number. I’ve tried and have failed several times. The bot wants me to sign in, I already have. It won’t accept my userna...

Ported number into Public Mobile incoming calls

Ported number into public mobile from Bell ALiant and all services are working except incoming calls. Contacted Bell and they advised it is an issue with public mobile.

AutoPay Rewards

Hi everyone! I'm having some confusion as I've bought the 25$/month plan (which is an awesome price so I'm not complaining there) and I've allowed autopay to my account but haven't had the 2$ discount. Although I get the text every month that it has ...

Resolved! Why does my 2.5 G of data run out right away?

I've been using your service since January 2021 and every month I have data for a week at the most. I have wifi at home and outside I only ever use if for Google Maps as I can't be on the phone at work. I've turned off all running apps and made sure...

Resolved! New Phone Ideas

My Motorola Moto E that I bought in January 2021 is factory resetting itself and turning itself off, I am an existing PM customer, I contacted Motorola and they want me to send it to FutureTel in Markham which I’ve heard horror stories about. I have...

No service

I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me

bymistake payment $50

Resolved! bymistake payment $50

hi mymsiatke i put my card on my self serve account and bymistake i load $50 on my account but i want to refund my $50

Resolved! Terms & Conditions for 1gb monthly bonus promo

https://www.publicmobile.ca/en/on/PMWLS - this page offers: "1GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo code PMBONUS1GB." But the promo section in the terms and conditions tab only gives the info on the one time...

Motorola phones

I am looking to buy a phone for my mom for Mothers Day and would like to know if the Motorola G8 power and Motorola G9 power are compatible with Public Mobile Network. I am looking to upgrade to a better budget friendly phone. Any tips for budget pho...

My Alcatel go flip3 does not allow me to text!

Resolved! My Alcatel go flip3 does not allow me to text!

Hi everyone,I just got my alcatel go flip and am not able to send a text message. As soon as I try to type something it says expired! I tried to google it and someone suggested to install the new software update. So in order to do that, I tried to co...

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moved/removed base on site terms of servcie

Resolved! SIM Card Activation

Ported Rogers phone number and phone indicates emergency calls only. Phone asked for SIM PIN and entered PIN chosen during registration and not recognized.

Re: Transferring or Changing your Phone Number

Resolved! Re: Transferring or Changing your Phone Number

I transferred the call to Telus on March 12th. Can remaining call charges be refunded to me for the call changes I paid in March?

Resolved! Unable to re-set password, email address "not found", unable to reset community email/password...!!!

HelloI've been on autopay for over a year, haven't logged into public mobile in that time.Now, I need to update my credit card number, so tried logging in for the first time in a long time. Tried logging into "self-serve", but couldn't remember passw...

Problem having two (2) Public Mobile accounts only have access to one (1) account

Resolved! Problem having two (2) Public Mobile accounts only have access to one (1) account

Hi, I am currently having two Public Mobile accounts, one number for myself and the other for my wife. However when I log into Public Mobile website, I could only have the access of one (1) Public Mobile account [which only my account] and I have tr...

Resolved! Bullying in the forums

Bullying in the forums is against community TOS Terms of Service The following activities are not tolerated in the Public Mobile Community. Any instances of these activities will be handled by a member of our Moderator team and may result in the remo...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Error message when changing phone number to a transferred number

Resolved! Cant sign into self serve

Payment problem

Payment problem

Do I need to use one time payment?

Resolved! new customer

Resolved! Rewards

Release

Release

Ported number into Public Mobile incoming calls

Ported number into Public Mobile incoming calls

AutoPay Rewards

Resolved! Why does my 2.5 G of data run out right away?

Resolved! New Phone Ideas

No service

bymistake payment $50

Resolved! bymistake payment $50

Resolved! Terms & Conditions for 1gb monthly bonus promo

Motorola phones

My Alcatel go flip3 does not allow me to text!

Resolved! My Alcatel go flip3 does not allow me to text!

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Resolved! SIM Card Activation

Re: Transferring or Changing your Phone Number

Resolved! Re: Transferring or Changing your Phone Number

Resolved! Unable to re-set password, email address "not found", unable to reset community email/password...!!!

Problem having two (2) Public Mobile accounts only have access to one (1) account

Resolved! Problem having two (2) Public Mobile accounts only have access to one (1) account

Resolved! Bullying in the forums

BONUS2GB promocode

No service Southwestern Ontario

If I transfer service for one device from a family...

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cancel sim order

Payments