USA itinerary

[karineduck]

Hi, I added USA talk and text and it worked yesterday but stopped working today. When I try to call or text it says I need to add those options. Could you help please? Thank you

[HALIMACS]

is it possible you have reached its expiry as they are 15 days now, so if it was 15 days since you originally purchased it, that could be the reason

[esjliv]

@karineduck - if you purchased the same roaming addon too soon (before the full 15 days is up) then your account could have a service conflict.

If this is the case ask an agent (CSA) to fix this for you.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[softech]

@karineduck   are you in a different area from yesterday?

Try to reboot your phone once.  Mak sure T-Mobile is connected

[Handy1 · Accepted solution]

@karineduck  Make sure your network set to T mobile and reboot phone