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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Holiday rewards

Auto Pay / Credit Card Updating

I am able to access PAYMENT tab and then select AUTO PAY.I am able to select MANAGE AUTO PAY and then press REMOVE AUTO PAY.I receive the message AUTO PAY HAS BEEN REMOVED.I then return to PAYMENT tab and select REGISTER FOR AUTO PAY.The resulting pa...

the one time add-on: 2GB data and 500 international long-distance minutes will expire after 30 days?

Buying new phone (online) with Public Mobile plan

Resolved! Buying new phone (online) with Public Mobile plan

Hi, I have an LG old phone which I would like to replace. I am not sure whether any new phone will work just replacing PM sim card. What should I check before buying in specs? Thank you.Nina

Re: Unable to log in to MyAccount ?

login says password is incorrect. When I tryy to reset it im told password nd user/password dont match

overpaid

I registered for a package of $25/month, and overpaid in July $125 while tried to get my sim active. and I paid more $26 in next month because I could not make a phone call. I don't know why public mobile charges me in this month. Please double check...

Having trouble

How come it doesn't let me sign in with my Hotmail account

Transfer of phone number

Resolved! Transfer of phone number

I received a text message to approve my transfer phone number but I did not respond within 90 min. I request to do the transfer again.

Resolved! Microsoft Teams app on Android OS may cause your device to experience 9-1-1 calling issues

Received a text from public mobile about Teams app 9-1-1 issue: Important Public Mobile Message: A technical issue with the Microsoft Teams app on Android OS may cause your device to experience 9-1-1 calling issues. If you have Teams installed on you...

Huawei P20 Pro - no security updates since June 2020

Hi,I have a P20 Pro that still runs the July 1, 2020 security patch. I read a few months ago that Huawei had released a July 2021 security patch, starting with carriers in Europe. https://www.huaweicentral.com/huawei-p20-global-users-gets-july-2021-...

Re: Transferring or Changing your Phone Number

Lies and a total scam. Ported my number out and imemdiskty messaged CS to get a new number assigned to my account. Instead of helpful employees or even basic customer service I get a 2 line “you cancelled it’s gone too bad” from supposedly paid CUST...

Calling 1-800 numbers from usa

I cannot connect to a Canadian 1-800 number when calling from the USA

Resolved! Signing up now & would like a referral code please

Hi - just completing the sign-up now. Would anyone have a code to share? Thanks!

Resolved! How to make Auto-pay a Pre-Authorized Debit (and/or Online Bill Payment)?

I need to do pre-authorized debits (and/or online bill payments)of the CIBC Smart account instead of a credit card to get a bonus for my new bank account from CIBC. Info from CIBC:Pre-authorized debitsA pre-authorized debit is when you give a merchan...

Resolved! porting from zoomer - cannot find zoomer in dropdown

Hi,we are trying to port a number from zoomer onto PM, but zoomer is not there in the activate page dropdown. Anyone has experience of doing this, and what did you select? Moderators, what is the solution? Thanks all, and happy holidays!

Resolved! Will a Samsung Galaxy A02s from AT&T work on Public Mobile?

Does the Samsung Galaxy A02s from AT&T work on Public Mobile?

Resolved! Lost Phone no account set up

I have a SIM card that was lost before an account was set up for it. I am being charged by public mobile and don't know how to go in and cancel the sim card. When I try to set up the account it wants to send a confirmation number to the phone number ...

Resolved! Lost SIM card

Does anyone know what to do if you lose a SIM card? If I buy a new one can I keep the same number? It's hard with no customer service to speak to. Thanks.

Puk code

Resolved! Puk code

How do I get a puk code to use my new phone with my sim card

Resolved! Travel with Public

Looking to travel to Central America, just wondering how Public Mobile is out of Canada?

Resolved! I am a new customer joined PM 2 days ago, can I refer another person to get the refer bonus? thanks

US Roaming Two Add-Ons Purchase Question (less than 10 days)?

I am heading down to the US next week and want to ensure that I don't run out of data. I would like to purchase the Unlimited U.S. Talk, Text and 250MB Data Bundle for $20. I believe that I will run out of data in the four days that I am there, so to...

Resolved! Long Distance calls and texting

Hi all I am going to Las Vegas in Sept 2022,what do I need to purchase to use my phone to call back home to Canada or text back home?Do I need a roaming pack to? I want the biggest I can get so I don't go over minutes and can't use my phone. I'll als...

Resolved! is iphone 13 compatible with Public Mobile?

is iphone 13 compatible with Public Mobile? And I transfered a phone number from Telus and it worked for a couple of hours yesterday and now it says number not in service when I try to reach it.

Resolved! Used all my minutes and purchased the wrong add on

I thought the add on would allow me to get my phone connection back. I misunderstood what an add on was. How can I have access to my phone for the next week before the automatic payment kicks in? Thank you