[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! account
How can i print my transaction summary. I forgot before I logged out when I set up my account.
Resolved! lost sim card
I lost my SIM card. How can I replace it and keep the same phone number?.
Resolved! EGPS Consuming data????
I bought a senior phone for my mom and it's got an EGPS and the phone is mostly in the house and the EGPS doesn't work inside having tried it myself. Why does she have 5.50Mb gone already?Would texting also eat up Mb?She doesn't have internet on tha...
Resolved! Why can't I submit a ticket
This seriously seems like a rabbit hole, intentionally. I try and submit one after I sign into the community and it asks for verification, which I give, and it tells me its incorrect. Someone please at public mobile please reach out to me. This is a...
Resolved! What is your cheapest mobile plan?
What is its amount of incoming and upcoming minutes?
Resolved! seeing historical communications re service issues
How do I look at the log of emails sent re resolving a service issue? This appeared when I was sending an email directly to support, and now i cannot bring it up Cattracks
Resolved! Need help to cancel sim order
Order 323251need to cancel, made by mistake
Resolved! OVERCHARGE FOR CURRENT PLAN
Hello, On Nov 28, 2022, I changed to your promo plan. It was 20GB for $55 but with $20 off for 15 months. The subtotal should be $35. Here is the screenshot of what my plan should be effective Dec 14th. I was overcharged for December and January. ...
Verification of Account by CS_Agent
When a communication with CS_Agent is initiated for resolution of a problem, one gets a message (snapshot below) to verify one’s account/identity.The web-link provided, leads to two options of authentication. These are ‘through credentials of self-se...
Resolved! Weird Question :)
Since the cash rewards now is in Points system, we are no longer have $2 credit back if you are on auto-pay. I found out we can bank in money on account, and PM just debit the monthly charge whenever we have available fund on account. In that case,...
Resolved! Activating my phone
My SIM card has been inserted. My phone is unlocked. My payment has gone through. My phone is an iPhone SE. The phone is telling me that the SIM card that is installed..which is the one you sent me...is not supported under the activation policy t...
Voicemail notifications are no longer working on my phone.
I get voicemail but I’m not notified. there is no badge that pops up
Data wont work
I've tried all troubleshooting options. Still not working
Resolved! Phone not working
I can not use my phone as all I get when I dial a # is a lot of beeping and different noises. I have an iphone. I can not figure out how to get a hold of anyone at public mobile. I am logged in to my account but I still can not send a private m...
Resolved! data use in the night when phone is on wifi
Does anybody know why the usage on my iPhone shows hundreds of mbs being downloaded between midigh
Resolved! Using already activated sim
Had PM account, sim activated with numberPayment lapsed for a few monthsnot sure of pm account info online"Activating sim" says please enter valid sim Is it possible for me to use this sim, given I don't know my account details, or do I need to buy a...
Resolved! Refer a friend $25 (5X$5) when does it start?
It seems that whenever I try to take advantage of a PM promo it's never received unless I open a case and then promptly it's honoured with a kind CS apology. And here we go again with the $25 refer a friend offer. My friend did promptly receive the $...
Service
J'ai un forfait de 25$ et j'avais le rabais fidélité et le rabais paiement automatique ce mois la ja constate que les rabais sont plus la je ne sais pas pourquoi
Resolved! Unable to receive calls
Hi, I have switched to public mobiles since December 27, and still unable to receive calls. I can make outgoing calls though. What should I do? My other carrier service has been deactivated. Thanks
missed calls...
Happy New Year wondeful people! I occasionally don't get calls - the phone doesn't ring and a missed call doesn't register and no voice mail either - the only way I know is when the person sends me an email saying I wasn't available. That happened ye...
Resolved! Sim card not received
I ordered an additional SIM card on December 26 and still haven't received it.
3G to 4G Plan
I changed my plan from 3G to 4G in December 2022 and it hasn't changed why is this?
Resolved! Plan switch upon renewal didn't work
I made a request to switch from my old plan ($120 12gb 90 days) in November to the new plan ($40 15gb 30 days) plan and requested switching upon renewal. However I noticed today, the switch didn't happen and my old plan's valid period got shifted and...
Resolved! Holiday Bonus- 500 minutes International Call
Is this bonus have expiration? Will it last only for a month or will last until you have used it all?Thank you.
upgrade net work 3 G to 4G
I up grade my phone plan from 3 G net work to 4G net work. My phone still showing using 3 G net work. Why is this happening? How to fix it?
billing charge
There is an extra charge on my Visa credit card statement I would like explained. It's for $11.55 from Public Mobile, transaction date Dec. 6, Post date Dec. 8 showing Public Mobile 855-4782524. What is this for? Is this an overcharge of some kind?
Phone not working
I recently switched from a UK sim and an PhoneBox Esim, I have now got a public mobile sim and transferred the number however I can’t receive texts or calls. My data isn’t showing 4G only LTE and works poorly.
Resolved! Stolen iPhone, Blacklisting IMEI
I got my 3 month old iPhone 14 pro stolen today. It sucks because I can still track its location. I have since enabled the phone for data deletion and marked the SIM card as lost/stolen. I want to blacklist the phones imei so it can no longer be used...
Resolved! Reboot number?
Hi, Apparently my phone number xxxxxxxxxxxxxxx is not in service. please verify the reason why this is happening. I can’t call or receive any calls. Thanks,Luca
