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Forum Posts

Now wait a minute - money is not unlimited

New user. Trying to use my Visa card, and it kept saying that the card was declined. HOWEVER, 138$ was taken from that card, while the amount due was 120$. Not knowing that Public Mobile had cashed in 138$, I used another card, which took an addition...

Credit card declined

Living in New Brunswick. Buying phone for my wife. So the account is in my wife's name. Trying to pay with my credit card based in Quebec. Does not work...

help please

I just set up new acct friday night but cannot make phone calls or receive text , only have data ? took a second look to see that i have to click on the talk tab and the text tab addons , whitch i thought was all included in the data tab , wanted to ...

jojopf99 by Good Citizen / Bon Citoyen
  • 548 Views
  • 11 replies
  • 0 Bravos

Resolved! Porting out while keeping the account active

Hello, I am planning to get Telus $60 for 10 GB plan and right now I am with $40 4 GB plan with public mobile. Is it possible to port my public mobile number to Telus and get a new number for public mobile (I want to use PM as home phone) while keepi...

mjagadeesh by Good Citizen / Bon Citoyen
  • 1245 Views
  • 7 replies
  • 0 Bravos

Resolved! Refund additional credit

Hi team, I was wondering if a MOD can please process the refund of my excess funds in my account. I am considering moving to another carrier as I always run out of data. Have been paying for two to three 1GB add-ons a month, and that really hurts my ...

mayushuo by Good Citizen / Bon Citoyen
  • 1713 Views
  • 14 replies
  • 0 Bravos

Ridiculous telephone customer service!!

Today 15 December, I dialed 611 at exactly 19pm , right now it’s 21pm , continuously waiting for an agent to answer my phone call , no one bothered to answer! I want the see how long they kill my time ! Ridiculous customer service public’s mobile !!

Farjy by Great Citizen / Super Citoyen
  • 1548 Views
  • 52 replies
  • 1 Bravos

PM Number Transfer - Simultaneous

Hi Guys, I'm looking to transfer my number from PM to the new $60/10GB plan, but keeping my PM account for my sister, who also wants to keep her number. Would it be possible to: 1. Transfer my PM number to a new Koodo account, without losing my PM ac...

Cannot receive calls/texts from ported number from Fido

I have acquired a PM phone plan a few days ago (Monday), and ported in my number from Fido.I expected the number to be fully ported within a day (so my number would be fully working by Tuesday), but I still cannot receive calls and text with the SIM ...

TheDylPkel by Great Neighbour / Super Voisin
  • 493 Views
  • 3 replies
  • 0 Bravos

1GB Welcome Add-On - Referred Customer

Dear Sirs, I signed up with Public Mobile using a referral and my web activation indicated "1GB Welcome Add-on (Referred Customers only) $0", however I have yet to see the additional data allowance as ad Add-On. Please let me know. Thanks!!!!

Jwlau by Great Neighbour / Super Voisin
  • 741 Views
  • 7 replies
  • 0 Bravos

Payed for 5 gig plan, only got 2.9 gigs! Want compensation!

My first month with public mobile I chose the 5 gig plan.. 2 weeks in it says I’ve used 95% of my Dara via sms.then it shuts off my data?i tracker since day one and I was only at 2.9 gig.. so now I have been out of internet for 2 weeks witch is a com...

Seabass88 by Great Neighbour / Super Voisin
  • 661 Views
  • 4 replies
  • 0 Bravos

Resolved! iMessaging not working after starting new billing cycle

Hi,So this is the first time happening to me since I started with PM fall 2016. iMessaging on my iPhone is not working anymore since I started a new billing cycle 2 days ago. I can't send or receive texts using iMessage but can only send and receive ...

bashcue by Good Citizen / Bon Citoyen
  • 1467 Views
  • 6 replies
  • 0 Bravos

How do you use so much data?

Honest question, not meant to come across as cheeky, but I so often see people saying things like : I need at least 5gb per month, or I am constantly monitoring my data because I use it up so fast. With most homes and workplaces/schools having wifi, ...

luke11992 by Model Citizen / Citoyen Modèle
  • 1401 Views
  • 21 replies
  • 1 Bravos

Auto Pay Refund

I'm thinking about switching to Koodo and I already pre-paid for this upcoming 3 month. Can we get a refund for the rest of the months we haven't used?

mhcheng by Great Neighbour / Super Voisin
  • 681 Views
  • 4 replies
  • 0 Bravos

Resolved! Koodo offering 10GB Canada-wide plan for $60/month with no term

It seems Koodo is offering 10GB Canada-wide plan for $60 in AB/BC/ON: https://mobilesyrup.com/2017/12/15/koodo-offers-6010gb-promo-deal-ontario-alberta-british-columbia/ Seeing this on their main page as well, it's a bit tempting...any plans for PM t...

tod by Great Citizen / Super Citoyen
  • 5924 Views
  • 30 replies
  • 4 Bravos

auto pay not working.

My account has been suspended even though I am on auto pay.I have tried the self serve also, but it doesn't seem to be working for me. Giving the "unable to process" error.

bhenry08 by Good Citizen / Bon Citoyen
  • 649 Views
  • 4 replies
  • 0 Bravos

WHere is the dealls

i like public mobile buuttt 10 gb 60 dolls butttttttttim going to koodo tomorrow

cork99 by Great Citizen / Super Citoyen
  • 1281 Views
  • 18 replies
  • 0 Bravos

Re: Porting out without closing account

How can PM be allowed to close my account when the number is ported and take away the pre-paid data and call time? I paid for 3 months of service. I would like to use 3 months of service no matter if I port the number out. If there is no way to get w...

StandingWaves by Good Citizen / Bon Citoyen
  • 1215 Views
  • 10 replies
  • 0 Bravos

Website Issues to Purchase Add Ons

3 tries & it finally worked but many bugs are still around 1- attempted to buy US roaming plan but page insisted to pay entire $120 plan cost (not due to 28th) log out try again2- gave option to make 1 time payment but the box to enter amount in does...

kav2001c by Mayor / Maire
  • 733 Views
  • 9 replies
  • 2 Bravos

Closing account with a positive account balance

I currently have about $75 as a possitive account balance that will be automatically applied to the next bill. I am looking at closing my account to move to some competitor promos, but I need to know how the positive balance is dealt with.

Resolved! Please help me on this: 15GB at 4G LTE Speed /90days

I subscribed to the 15GB/90 day plan just about a month ago. Can someone clarify if this means I get to access to the entire pool of 15GB of data for the 90-day period? Or, am I limited to 5GB/30 days? The advertising copy is not clear. My account su...

wting by Good Citizen / Bon Citoyen
  • 1331 Views
  • 6 replies
  • 0 Bravos

Koodo - Great plan, what is PM response

So now Koodo has a plan better than PM - Now - only for BC, Alta, Ont.$60/month Unlimited Cda WideUnlimited Global text10 GB data (Yes LTE) Any response PM??

smp99 by Deputy Mayor / Adjoint au Maire
  • 2458 Views
  • 120 replies
  • 6 Bravos

Koodo 10GB plan 60$ per month AB/BC/ON only

New promo on Koodo for 10GB data for 60 per month. I have heard this includes unlimited talk and text as well. Do we expect anything like this on public or will i be making a switch as my renewal comes up in a couple of days

taylor7787 by Good Citizen / Bon Citoyen
  • 6229 Views
  • 89 replies
  • 6 Bravos

Can't pay on self serve

I have tried all the mods suggestions such as requested clearing cookies, new browser, etc, tried paying through 611, tried several different credit cards, nothing works, they will not take my money. I called my credit card company and all is good. S...

Heynow99999 by Good Citizen / Bon Citoyen
  • 1499 Views
  • 9 replies
  • 1 Bravos

Wrong email address entered at setup and password is not known

Set up an account for a friend in September 2017 and somehow maybe entered the wrong email address. Her credit expiry date was changed on her Visa and we are unable to get into her account to amend the date. Her 90 day prepay is due now and unable to...

Bankerbill by Great Neighbour / Super Voisin
  • 641 Views
  • 4 replies
  • 0 Bravos

Resolved! Locked out of Account

I've locked myself out of my account. Is there some who can help me? @CS_AgentThanks.

katdotscea by Great Neighbour / Super Voisin
  • 859 Views
  • 4 replies
  • 0 Bravos