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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11139 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Activation not working

I am trying to activate my sim card (first time customer) and when I clicked submit, it took me to a page that said error 404: page no available. I did hit the back button because there was an error and it took me back to the previous page where I su...

user537 by Great Neighbour / Super Voisin
  • 438 Views
  • 2 replies
  • 0 Bravos

Resolved! Autopay

When I set up auto pay it told me that I would take two dollars off of every bill but this bill it did not show up can anybody help my plan is $50 I got charge 52

Jessica1-33 by Good Citizen / Bon Citoyen
  • 971 Views
  • 22 replies
  • 0 Bravos

1GB Promo Data

I have 1GB Promo data in my plan. However, I can't connect to internet. Any help would be appreciated.

aslin by Good Citizen / Bon Citoyen
  • 538 Views
  • 6 replies
  • 0 Bravos

Friend referral credit missing?

Hello - I just joined on with Public Mobile.I used a referral code during the activation process - my understanding is that I'm to receive $10 off on your 2nd month’s bill but don't see the credits appear anywhere on my account.The $2 auto-pay credit...

Resolved! PM can't verify my new credit card

My credit card has expired  and my service has been suspended.   I tried to register my new one, but apparently  it can't be verified. I re  - tried several times. Help pleaseShould I contact the moderator? How do I do it?  I'm new at this

Elvi71 by Great Neighbour / Super Voisin
  • 619 Views
  • 5 replies
  • 0 Bravos

Resolved! Trouble finding a phone

When I search the Public website for phone compatibility, I can never find an exact match based on what unlocked phones are available for sale.  For example, the website has a listing in the drop down for a Samsung A10, however, when you search it on...

kelem by Great Neighbour / Super Voisin
  • 569 Views
  • 4 replies
  • 0 Bravos

Resolved! SIM card update

My phone is activating and I have tested the phone by calling it.the screen now displays “ SIM card updating” this update has been going on over an hour.how much time does this typically Take. Seems excessive at this point.

brewing by Good Citizen / Bon Citoyen
  • 1360 Views
  • 11 replies
  • 0 Bravos

Resolved! 1 GB data add-on

Hello,I purchased a 1 GB data add-on yesterday it has not been applied on my account yet. Can you help me please?Thanks

sina_hidd3n by Great Neighbour / Super Voisin
  • 654 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to receive or place calls

Inbound calls go to voice mail. I am unable to call out. I get a message stating sorry this call cannot not be made as you do not have an active Long Distance Add-on. To get the add-on call *611. I tried to restart the phone and also remove and reins...

rpdg by Great Neighbour / Super Voisin
  • 933 Views
  • 13 replies
  • 0 Bravos

Resolved! Plan change issue

I have changed my plan from 25$ to 40$ package and paid by credit card. But after that my plan was suspended but available balance was showing 40$. Than again I changed the plan from 40$ to 25$ and now my account status is active and available balanc...

yjoher01 by Great Neighbour / Super Voisin
  • 542 Views
  • 4 replies
  • 0 Bravos

Resolved! Community username

Hey,When creating a username to login I didn't realize that would be the name that shows up along with all my posts - is there a way to change it?

Top up

I top up my phone & my son’s phone yesterday in a convenience store but I did not receive it what should I do?

Karen_1976 by Great Neighbour / Super Voisin
  • 450 Views
  • 2 replies
  • 0 Bravos

Resolved! fees charges

Hi, I have two numbersxxxxxxxxxxxxxxxxxxxxxI already changed my credit card payment for the first number, but the costumers service kept the old credit card payment of the second number which is xxxxxxxxxxxxxxx,Please could you make all number on sam...

mithaq80 by Good Citizen / Bon Citoyen
  • 1251 Views
  • 15 replies
  • 0 Bravos

Resolved! Android OS Leakage

Hallo Community, I have my data always off, but I noticed that "Android OS" has been using data even whilst I've turned it off. The only data events that show up on my PM account are "web events" or "MMS." I have read on other community posts that MM...

Screenshot_20200722-200110.png Screenshot_20200722-200226.png
Mjørk by Good Citizen / Bon Citoyen
  • 871 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting a Sasktel number

It appears that if you have a Sasktel number in a community that has a Telus presence porting is no problem. (I played around porting numbers from several such communities) If your Sasktel number is from a community without the Telus presence as I am...

Mach1 by Great Neighbour / Super Voisin
  • 1465 Views
  • 2 replies
  • 0 Bravos

Resolved! Data Protection

Hi There, thinking of getting my kiddos a prepaid plan. Does Public offer Data Protection? So they will never go over? Thank you!

NiseyMidas22 by Good Citizen / Bon Citoyen
  • 1032 Views
  • 11 replies
  • 2 Bravos

Unblocking A number that is trying to send me texts

My bank is trying to send me texts with a verification code but is being blocked by Public Mobile. My bank has told me that Public Mobile considers this 1-888-...-.... number is a spam and that I have to have Public Mobile unblock this number. Does s...

shuguang by Great Neighbour / Super Voisin
  • 1049 Views
  • 9 replies
  • 0 Bravos

How about a Texting Add-On?

I really appreciate Public's effort to make pricing more attractive, as they have decreased the price for several add-ons, such as the 1GB add-on for $15, the 200MB add-on for $5, and the 500 mins add-on for $5. What is still missing from the mix of ...

Resolved! Email

I forgot my email and password 

Resolved! lost accounts

when i set up my account, i set up my kids accounts too but didn't know enough to link them to my account and know i need to upgrade the plan and their emails aren't recognized and i'm upset i can't speak with a human directly to sort this out. does ...

tpeden by Great Neighbour / Super Voisin
  • 771 Views
  • 3 replies
  • 1 Bravos
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