Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My outgoing call is not working, any suggestion?
Hi! I need to change my payment method on public mobile but it won’t let be change my credit card without saying “oops there was trouble completing this request, try again later” even tho all the information is correct. It’s suspended my account in t...
So I want to change the plan from 15$ to 50$ option. Therefore, I added fund 50$ before the auto charge date, which is the 16th of July. I added 50$ into my account on the 20th of June, set change the plan on the renewal date and waited until today,...
Hi, I got a replacement credit card that I've activated and I've been trying to update my credit card information for several days now on my Public Mobile account, but I keep getting the message, "Oops! Something went wrong, please try again later." ...
Anyone else trying to upgrade to the 4g plan and having trouble where to find it? I checked all over my account and how to upgrade but it doesn’t give me an 4g upgrades? Any help appreciated
Cannot sign into "My Account" anymore. Getting this error "message":"Request header or cookie too large
ok this is a test Can't submit a ticket "seems to be an error" and can't post anything here "HTML invalid stuff" for god sake I hope this one will work
This is a new thread because I want a real CS_Agent to see this and pass it on to the self service web developers here at Public Mobile. I've been receiving spam text messages that come from email addresses and cannot be blocked due to spoofing. My ...
I lost over 5GB of add-on data during the PM upgrade
Came from rogers network cannot receive calls
Hey all,I've been getting spam *MMS messages sent from an email to my phone as text messages. It's some kind of file that I of course have not downloaded but the same sender has been messaging me multiple times a day every day for the past week. Whe...
Is it possible to use a phone with a Public Mobile plan in Europe, non EU countries?
I would like to change my email as I have a new one? Thank you
Landline number port still isn't working after 4 business day plus weekend. wont let me log on for ticket
How has this happened? I’ve never used up my data ever!
what to do, if there is a billing problems..how to get thru the agent to fix the billings...
I have (or rather, 'had') two phones with public mobile; one personal cell for myself, and a "house" phone for the kids to use. But when the credit card I had on file for automatic payments expired and I forgot to update the info, my account was susp...
My android phone showed last month that my data went over the limit. I added $10 and although my account was automatically topped up yesterday, my data usage is shown as over the limit by 404kB but my I received confirmation that my monthly payment w...
Purchased US add on for both my son and myself and have zero service. Totally disappointed. My son says 3G is limited here in US and I can't see where I can purchase 4G. Is it available? If not what a waste of money.
Have tried on two diff browsers on two diff PCs, getting the errors note in the subject line.
City of Mississauga is not showing in drop down and typing it out doesn’t work either. Province is Ontario*
HelloI need to change my account email address. My current one is defuncted. Thanks
I'm trying to set up YouMail to work with my Public Mobile account. I have no trouble getting calls to my PM phone number forwarded to my YouMail phone number. But YouMail's "Test Call" process reports that call forwarding won't work reliably because...
trying log into my account to change my cc for payment. i dont sign in often and forgot which email is associate. the reset password isnt sending out the email verification so i had to change my password via my phone number. but even that doesnt tell...
I realize that the payment dates are every 30 days. But the implication on the plans indicate monthly. I mention this because the payment date for my plan has advanced 2 weeks since starting with public. Does it indicate anywhere easily accessible ...
So I recently had a successful change of my legal name, and thus deleted the old email address associated with the wrong name, but did not remember at the time that it was still attached to my Public Mobile plan. Now I cannot sign in because I have n...
i WANT to make a self serve account
Landed in Seattle yesterday,I paid for the US data top up and it is not working. My wife and I have the same plan and paid for the same top up. Hers is working. Mine is not. Why?
I have to log in with email and password all the time. I checked my profile and the auto sign-in feature is enabled. Previously, auto sign-in was working. Any thoughts Community?Thank you.
