Community

praveenalva · ‎01-31-2023

My monthly payment is deducted two times from my credit card can you revert it

LoveNature · ‎02-01-2023

Login to your account in front of the mien page do you see that amount at Available Fund,

if see it, then ok keep it for next cycle will be taken from there automatically..

softech · ‎01-31-2023

@praveenalva first confirm with your credit card if one of the two payment was just a pending charge, it is possible.

if both are real charge, then you will need to open ticket with PM support and request for a refund:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Handy1 · ‎01-31-2023

@praveenalva there are times you see two charges for same charge check that one says pending , if pending it will most likely fall off