Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, folks. Is it possible to use a referral code to add a second line/number to my account -- both under my name? Would that work for the monthly discount too?
how can i call UK
Is there a way to undo one? they both expire in 10 days.
I'm on the $15 plan for a year now, I saw I have a 1GB promo, instead of the 250MB I see on my other account. But the data seems to be coming out of my holiday bonus and not the 1gb add-on. Is that expected?
Hi, I've been on the $10 plan for a few years now with $4 in discount, so $6 a month effectively. I recently got my credit card renewed and I just noticed last week that my account was suspended, I'm guessing due to payment not going through. I upd...
I used my friends referral code and didn't get credited $10 that I thought would happen. Is this normal? Is there a delay?
Does Public Mobile have any home internet plan?
I finally got my plan setup and I had used a referral code ($10 credit). It says that'll be used for the next cycle. But, I also used my email prior to April 5th and activated prior to April 16th which means I'll get next months cycle for $0. Will th...
I activated the $15 Province-wide plan a few weeks ago and purchased the $5 for 500 Canada-wide minutes add-on. I was kind of ticked off that the $15 Canada-wide plan was no longer available because I make very few calls within Ontario; most of my ca...
I was waiting for 15 minutes after choosing a plan, putting in my details (credit card, name, where I live, etc) then decided to refresh as I was hoping that'd fix it. However, I've been waiting for another 10-15 minutes and it's still stuck on Step ...
My credit card registered for autopay keeps getting declined. It is nowhere near maxed out and not expired. Even when I try using a different card to make a one time payment to get my plan off suspension, it gets declined too. What is the reason for ...
Hi thereI am sooooooo fed up. I am trying to get into my account, My password, although correct was not accepted. I successfully changed my password and it is still not being accepted. I keep getting locked out after two tries, and I have been at thi...
Usually, I can see my monthly data usage there. Now it's gone and I have done nothing, help me please
Hello, I have a new sim card and am trying to activate it but when I create account it says my email is already in use - xxxxxxxxxx@icloud.com Edit by Dunkman: removed personal information
i forgot my account email and password \so what can i do
I was with public mobile earlier in 2020. I can't sign into my account any more to review my previous bills. I need my bill totals for tax purposes. Can someone help me how to get these?
I purchased more data area 8 o'clock this morning and I still haven't received it may I ask where my add on is
Trying to see my plan's detail I got this:Tried to log-out/log-in few times - same outcome... No, I do not panic easily but it is strange behaviour of PM.
I want to change my auto paymeny from my one credit card to another one? How can i do that?
I did the PayPal recharge phone thing to reinstate my account for one it charged me 50$x2 and still doesn't work I got email showing transactions but nothing on my end
My plan shows that I have the 500mb + 500mb 3g. My usage only totals 421.776 mb according to Public Mobile but it is not showing any data available. Does anyone have any idea what is happening? My bill renews on the 18th so 30 days should really be a...
I purchase and add on about 3 and a 1/2 hours ago still haven't received it and fed up with the service I would like to have my add on put on and if there's any way I can get my $30 back if not I will go one more month but I will be switching compani...
Are data add-ons added onto to the plan and billed monthly?
When someone calls me and leaves a voice mail message, does the call count as time used from within my 100 minute per month plan?
Hi everyone, Hope you're all safe and well. I am new to Community and in need of advice. Last week, I had used 95% of my data so I paid my bill before the due date. Shouldn't my next cycle have started as soon as I paid? I continue to have issues wi...
Hello I would like to update my plan, I added money to my account and I am wondering if I can add this in the middle of a billing cycle. I had three gigs of data as a promotion for my son it was at Christmas time and now it has disappeared. I would l...
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