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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 26681 Views
  • 139 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 38578 Views
  • 185 replies
  • 29 Bravos

Resolved! Refer

Hi,I'm signing my mom up and pay for her monthly plan. Do I still get the referral reward? Or does she has to be the one who pay to get this promotion?  

Chile by • Good Citizen / Bon Citoyen
  • 887 Views
  • 3 replies
  • 0 Bravos

Resolved! Number transffering issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

yjkim284743 by • Great Neighbour / Super Voisin
  • 1337 Views
  • 4 replies
  • 0 Bravos

Resolved! Van Island purchase iPhone 12pro?

Wanted to get my graduates an IPhone 12 Pro, both have their own public mobile account. Where on Vancouver Island would be the best place to purchase two phones with no trade, that will work on Public Mobile system? thanks 

Oldpete by • Good Citizen / Bon Citoyen
  • 1586 Views
  • 17 replies
  • 0 Bravos

Resolved! Refer a friend promo code

Do I have to have sim card in my hand ready to activate for refer a friend code to work

Babygirl226 by • Great Neighbour / Super Voisin
  • 736 Views
  • 3 replies
  • 0 Bravos

PM SIM - $5

Might not be the cheapest deal, but if you have Prime membership, it's not bad for getting the one within 2 days for $5 https://www.amazon.ca/gp/product/B06X9ZGDWG/ref=ppx_yo_dt_b_asin_title_o00_s01?ie=UTF8&psc=1

softech by • Oracle
  • 1179 Views
  • 9 replies
  • 4 Bravos

Resolved! account problem

hi i have to account under my name but the other one i cant find it if i log in? 

joewel23 by • Great Neighbour / Super Voisin
  • 598 Views
  • 2 replies
  • 0 Bravos

Resolved! change sim card

hello I need help put in a new sim card please. Submitting the ticket failed many times and the chatbot said I can try this. Thank you. 

toanpublic by • Good Citizen / Bon Citoyen
  • 1310 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls not receiving

Please note - I've been a PM customer for over a year now and have not made any changes to my account. Everything worked fine up until today.  90% of my incoming calls are going straight to voicemail today. I had 3 calls come through successfully tod...

Suspension for travel

Hello, I will travel and would like to suspend my automatic payment? Is there will cancel my line and charge me another fee to reactivate it? Thanks 

Jolifleur by • Great Neighbour / Super Voisin
  • 1066 Views
  • 8 replies
  • 1 Bravos

Resolved! iPhone Xr

I just bought a iPhone XR from your store, the condition I purchased is "Great" I just checked the battery health and its at 93% since its condition was supposed to be Great shouldn't the battery health be at 100%

cliff3 by • Great Neighbour / Super Voisin
  • 1438 Views
  • 11 replies
  • 1 Bravos

Resolved! Re: I need to re-do my port into PM

Please help...I ported over to Public Mobile from Bell, Paid my first bill of $46.00 on May 15thRight now, I'm paying for PM & Bell Mobility.Bell Mobility are telling me that PM needs to notify Bell Mobility that I ported over.Help !!

Rpenney1998 by • Great Neighbour / Super Voisin
  • 1135 Views
  • 8 replies
  • 1 Bravos

Re: All calls go to voicemail

Had my phone switched over to public mobile over a month ,not receiving calls ,my number is still active with my old provider bell ,not sure if the number transfer has been done by public mobile 

Shawngeorge1 by • Great Neighbour / Super Voisin
  • 662 Views
  • 1 replies
  • 0 Bravos

services suspended

hello, i have paid online but still my services is suspended please help me

sumanrangi5 by • Great Neighbour / Super Voisin
  • 989 Views
  • 9 replies
  • 0 Bravos

Payment issues

Why did I receive a text hours after I had made a payment to my account ( I had made an account for my lay as you go to continue) but the text said: I did not receive payment a make a payment at www.selfserve.ca -If you have recently made a payment p...

Jessicalehega by • Great Neighbour / Super Voisin
  • 707 Views
  • 4 replies
  • 0 Bravos

Resolved! RF Radiation

Should I be concerned regarding cell towers RF radiation?Should I be concerned regarding MY PHONE’s RF radiation?Will I lower RF radiation in my vicinity if I keep my phone in ‘airplane mode’?I guess my phone is not radiating anything if it is comple...

Yummy by • Mayor / Maire
  • 1428 Views
  • 13 replies
  • 1 Bravos

Discrepancy between PM Data Usage and Phone Data Usage Stats

I just received a text advising me that I have reached 75% of my data for my billing period (payment due on the 27th of every month). Checking my usage on my PM account, it says that I've used 2282.815MB / 3072MB (I have a 500MB+500MB plan, plus a 3G...

soleil36 by • Good Citizen / Bon Citoyen
  • 1645 Views
  • 21 replies
  • 0 Bravos

Certified pre-owned "very good" or "great" condition

Does anyone have experience with PM's "very good" or "great" condition iphones, in terms of actual physical condition, battery life, etc?  I'm considering picking up one but not sure if it's better to hold out and pay extra for one that's "like new"....

RB11 by • Good Citizen / Bon Citoyen
  • 5016 Views
  • 22 replies
  • 0 Bravos

Resolved! Account is locked

Hi, my sons account is locked as we could not remember the password to sign on.  We need to update the billing for our credit card is about to expire.  How can I request to have his account unlocked?  This is really frustrating that I have to have se...

Kilfoy by • Great Neighbour / Super Voisin
  • 620 Views
  • 2 replies
  • 0 Bravos

Resolved! Data add on

Would someone be able to retrieve my account number for me in order to purchase a 1GB data add on over the phone? Thanks 

a7xjessie by • Great Neighbour / Super Voisin
  • 765 Views
  • 5 replies
  • 0 Bravos
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