Community

Resolved! account not working.

Everytime I go to the login page, I put in my email and password, click login, and, i'm greeted with an error message that reads "the page you're trying to access has expired." If this isn't fixed, I guess I'll notify my credit card company to put a ...

Resolved! Get support

Last month I change my plan from $40-15G back to &15basic plan and start this month (Dec,15) but now I check my account still changing me$40 no change? Why?

Resolved! Annoying verification has locked me out of my account

I'm not happy that public decided I need to verify myself from a computer I have used for time. No option to send code to sms and I haven't used the email in a long time and as a result I'm also locked out of that account as well. Is there anything I...

Resolved! more and merrier add-on minutes missing

@help I did replied the YES2 two weeks ago but I've ot seen the add-on minutes in my account related toHoliday spirit and holidaysavings under more and merrier offered.

Resolved! Is it possible to purchase a Certified Pre-Owned phone using 'Available Funds' in my account?

As per the title. Thanks in advance.

Resolved! N0E 1A0 Data Network Connection

I wonder if anyone else is experiencing this. It is the first time that I have ever been dissatisfied with Public Mobile and or Telus.My data used to work perfect when I was visiting my father in rural area. Rain or shine. Snow or fog. I have been he...

Resolved! How to reverse add-on?? I'm in the US, added 1GB Canada data instead of US data....HELP

I'm not sure how to make a ticket to reverse the add on mix up? I'm new here

Resolved! Activating SIM Card

I am new to public mobile and looking for some information.When I sign in, it says my account is active. But, for some strange reason Ican not call out or receive calls and it says on my phone that I don't have a simcard. Do I have to activate my SIM...

Resolved! I have not received year end Add-ons

Resolved! Trying to Activate a New Sim after Losing my Previous Sim Card

Hello, I am trying to Activate a New Sim after Losing my Previous Sim Card. I have bought the new sim card but cant get instructions to complete the activation and I want to keep ,my previous number, anybody with ideas is so much appreciated

Resolved! Cannot reset password. Need help please.

I've forgotten my password, and tried to reset it, but when asking for a new password it gives an error."There was an error resetting your password. Please try again later"I've tried several different passwords, and all the check marks are green, but...

Resolved! 4G

I changed my plan to 4G but on my phone it still shows 3G and it’s been a couple months now  will it change to 4G?

Resolved! PUK Number Sim Card

Phone will not let me sign in without a PUK number? HELP 

Resolved! Transfer number from Public mobile to Koodo without my public mobile SIM card

I got a new plan from Koodo, but I could not transfer my number at the store because their system was down. They gave me a temporary number and told me to call Koodo later and transfer my number from public mobile. My plan with Public mobile is paid ...

Resolved! Inquiry about Sim-Card and Account email

Hi, I want to ask about my old sim-card first. I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.Now, I want to use my old sim-card. Can my sim card be used again? Second one is My account was...

Resolved! Plans

Can not switch plans and Simon is no help

Resolved! Public Mobile working in Seattle w/o a US add on?

Hello, has anyone ever gone to Seattle and had their PM phone working seamlessly without a US add on? Below is the text from the Victoria to Seattle Fast ferry site. I am wondering if PM will work in Seattle because it is so close to the Canadian bor...

Resolved! $10 plan

Is there still a $10. Plan?when did it disappear in my account??k

Resolved! Mentor

How do I message a mentor from the community 

Resolved! lost my sim and can't access self serve

I am not able to reset my password either, when I enter my email it says the code is sent to reset the password, but no email ever comes. Please help

Resolved! cant log in in order to create a ticket!

  I can log in to the community, but when asked here when trying to create  a ticket it says error!! frustrating as i changed my plan and it didnt take effect, even though i was charged, it shows my old plan when logging in    

Resolved! Porting over from Virgin Plus

I've been a Virgin Plus member for over a decade, and they clearly think they can soak me. I'm pure profit for them and yet they refuse to negotiate with me to provide a competitive plan. For those that jumped from Virgin Plus, what was the experienc...

Resolved! Reactivate account

I can’t reactivate my account on line or through 611. Keeps saying “ooops there was a problem” credit card is all good 

Resolved! New sim

Lost my phone. I purchased a new one and a new sim but can't seem to activate the new sim on my account

Resolved! Account number

I don't remember my account number can you please give it to me  here is my number xxxxxxxxxxxxxxxxxx

Resolved! Overpayment

I changed my plan to the 20GB/$35 for 15 months plan. I’m on auto pay and was charged over $55 on my card.I chose to start the new plan on the next cycle date so not to incur any extra charges. I was expecting to pay $35 plus taxes. So, will my next ...

Resolved! Credit card not accepted for new activation

Hi,I already have several accounts with PM and I want to add another one. I followed all steps for a new activation using the same CC used for my other accounts however at the end I got the message: "We were not able to process your payment. Make sur...

Resolved! I didn't receive the holiday text message for the $0 500 International Minutes and 2GB data gift.

I didn't receive the holiday text message for the $0 500 International Minutes and 2GB data gift. I may have opted out of text communications at some point. Does anyone know if there is anyway to still receive this offer before Jan 1? TIA!

Resolved! Forgot email

Hi, I set up an account for one of my kids but I don't remember the e-mail address that I used to set up the account.  I have the phone and can reset the password but I don't know how to reset/retrieve the email address. Thanks. 

Resolved! Payment

My registered card number has been cancelled when the card was lost. How do I register a new card?