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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 16110 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 27130 Views
  • 184 replies
  • 27 Bravos

Cannot get plan details or view payment options

I am trying to reactivate my plan, I was able to make a payment but I cannot go to the Plan tab or click "change plan" on my profile page. Is this a website issue and will I get confirmation if my plan is active soon? I require a phone tomorrow.  

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tbendubois by Great Neighbour / Super Voisin
  • 510 Views
  • 4 replies
  • 0 Bravos

Resolved! transfer data from my account to others person account

hello, is this possible to transfer data from my account to another person's account. as I do not need data included in my plan so I want to transfer my unused data to my friend's account. is this possible???

harleen by Good Citizen / Bon Citoyen
  • 1473 Views
  • 12 replies
  • 0 Bravos

Resolved! Superstore Experience

Just wanted to share my experience switching to pm in store. If your looking to activate a new account or upgrade I highly recommend the mobile shop kiosk in superstore. The employee was very knowledgeable about different carriers and the specifics o...

samf207 by Great Neighbour / Super Voisin
  • 2512 Views
  • 22 replies
  • 15 Bravos

Resolved! Voicemail

How do I access my voicemail from device ?

AdamLove by Great Citizen / Super Citoyen
  • 679 Views
  • 3 replies
  • 0 Bravos

Resolved! Help please!

I created an account from my phone via wifi. After filling out everything, it got to the end and went to an 'error 404' page. I can't login. My bank account though, has been charged the 44.80 for my plan, but everytime I try to login, nothing. I neve...

Mckittums by Great Neighbour / Super Voisin
  • 1007 Views
  • 8 replies
  • 0 Bravos

I can't receive texts if I'm away from the house.

I have an older iphone 4, on which wifi changes to G3 when away from the house.  My latest software version is  ios7.1.2.   My iMessage, SMS and MMS works in the house.  My APN is  isp.mb.com  Is that what it should be?  My personal hot spot is off. ...

gj1 by Great Neighbour / Super Voisin
  • 598 Views
  • 3 replies
  • 0 Bravos

Resolved! account created at mall kiosk, and I can't login to it!

So hi, new here.  I just got a SIM card at a mall kiosk, and they setup my basic ($15) plan for the first month.  Great.  I got home and see the welcome message in my email.  Also great.  Unfortunately, there's no password to login...and when I try t...

Darkpaw by Great Neighbour / Super Voisin
  • 710 Views
  • 6 replies
  • 0 Bravos

Flash sale at walmart the other day

Ok so I bought a phone the other day and I became aware of the flash sale by watching the employee "lazy" . He was too intimidated to set up my account and told me to do it myself. So I asked him about how I get the credit got the flash sale?? He sai...

Meowcow101 by Great Neighbour / Super Voisin
  • 587 Views
  • 2 replies
  • 0 Bravos

Resolved! How to Change my Email address in the Community?

Hi everyone,       I am new here , kinda. I had a Public Mobile account last March which got deactivated because I stopped using it. Recently, last October, I bought a new SIM card again and continued using PM. I would like to know if I can change my...

Cynthia_S by Great Neighbour / Super Voisin
  • 1137 Views
  • 7 replies
  • 0 Bravos

Randomly not receiving incoming calla

Hi! ive been with public for 2 years. No big issues. I’ve submitted a ticket and will explain what else I’ve done but didn’t know if anyone else has had a similar issue. I have an iPhone 8plus. Same phone number. Every once in awhile the last month o...

LoreckAvery by Model Citizen / Citoyen Modèle
  • 873 Views
  • 13 replies
  • 0 Bravos

Resolved! SIM card has not arrived : should i cancel and refund ?

hello !ordered : october 23rdThanks for your order on 10/23/2020. i have a FLEXDELIVERY canada post account which means they keep all my mail there and notify me to retrieve any and all mail in-personno notification whatsoever for my SIM card arrivin...

kaoru by Good Citizen / Bon Citoyen
  • 1582 Views
  • 14 replies
  • 0 Bravos

Resolved! International call add-on not working

My account has 400 min international call add-on.  However, when I tried to call HK, it did not work. The response was that the talk is not included in the plan. Why is that?  My account summary clearly shows that I have 400 min. How can I use the mi...

Teresa88 by Great Neighbour / Super Voisin
  • 869 Views
  • 7 replies
  • 0 Bravos

Resolved! pay as you go card

Hello I brough a pay as you go card from 7-11..How do I activate onto my cell phone ?

KEN8181 by Great Neighbour / Super Voisin
  • 1006 Views
  • 16 replies
  • 0 Bravos

Some question about Frequency

I would like to buy this phone or this phone:  https://www.gearbest.com/cell-phones/pp_009115961489.html?wid=1349303 Look like the Network Band is compatible but not at 100%. I would like to know what impact it may have. Thank you 

auxaurus by Good Citizen / Bon Citoyen
  • 803 Views
  • 10 replies
  • 0 Bravos

Resolved! Throttled LTE speed on an LTE plan

Hi there, I’ve been with public for some years now and never had any issues with the speed for the most part but recently I’ve noticed my LTE speed is definitely not reaching the levels it was at before. This is concerning considering I have one of t...

killy by Good Citizen / Bon Citoyen
  • 1217 Views
  • 13 replies
  • 2 Bravos

Resolved! port out

I would like to switch to another carrier. I was told I will receive an SMS text massage and confirm my intention. However, I can not receive the message. What can I do?

Yubo by Good Citizen / Bon Citoyen
  • 893 Views
  • 11 replies
  • 0 Bravos

Resolved! Transfered to Public Mobile, same number

I recently  transferred, from bell mobility to public Mobile, & I can text, and call etc, but I cannot receive any phone calls, it goes to voicemail. Looking into it, I have got a text from bell for me to say yes or no for the transfer within 90 minu...

Marcus-Patey by Great Neighbour / Super Voisin
  • 1301 Views
  • 5 replies
  • 0 Bravos

Resolved! Public Mobile Phones

Howdy, I'm thinking of buying one of the phones sold by Public Mobile on their website. Are these phones unlocked/unlockable? 

DrakeLover69 by Great Neighbour / Super Voisin
  • 599 Views
  • 2 replies
  • 0 Bravos

Resolved! How Do I get their customer service to change my # again

I just changed my number but I don’t like it, and I saw an available one that i like better, but it wouldn’t let me change it again. I read that I have to wait 30 days to change it again. But I don’t want to. I also want that exact number I saw that ...

Starchild by Good Citizen / Bon Citoyen
  • 1772 Views
  • 28 replies
  • 0 Bravos
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