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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Phone number not accepted during activation

I'm trying to activate and move my phone number across but keep getting response "Please enter a valid Canadian phone number". But it is! And I've checked it's correct

Resolved! Galaxy Note 9 Exynos Compatibility

Hello, I'm very interested in getting a Galaxy Note 9 device. I'd like to get the Exynos variant as the SD variant locks the user out of being able to properly use the device. ANY WAY, I looked at GSM arena and it claims that the Exynos variant has t...

Resolved! Long Distance Add on for Iceland

I know there is an add on for 300 international minutes and Iceland is one of the countries. I am not clear on a few details so I’m hoping you can help out. If I am in Iceland can I make calls to another phone # in Iceland? Do these 300 minutes ex...

$15 Can-UK locked for security?

Just new to Public Mobile. Bought an add on that gives me 1000min/m calls to the UK. But, when I dial a UK land line number I get a message that the number is locked out as a security issue? But it's a family number? Any Ideas?

Resolved! bank payee

Do i pay telus in bank payees no public mobile

Resolved! Card Charged twice

My credit card expired before my account auto renewed. So my account was suspended until I topped up. After I added the new credit card, I made a one time payment of the amount due ($120). Upon inspection my card was charged twice but different amoun...

Is Tethering Data using the iPhone 12 free and allowed?

Resolved! Is Tethering Data using the iPhone 12 free and allowed?

Hey guys, so I am wondering if Tethering is allowed with PM? I want to tether data every so often to my laptop from my iPhone on the $40 + 2GB bonus data plan. Thank You!

"cellular update failed" message - what to do?

I added on a US Roaming plan today and now my iPhone 7 is saying that it has no Cellular Service and that the "cellular update failed". Help! I'm supposed to be travelling tomorrow morning

Resolved! Data & minutes not updating

Hello,I just joined a couple weeks ago (after some challenges with port out) but my data & minutes are not updating. (I'm on the $15 plan)I've logged out and restarted my phone but not having any luck... any suggestions?

Resolved! My visa withdrawal went to Koodos not Public Mobile

My visa automatic withdrawal went to Koodos not Public Mobile. How do I fix this?

Resolved! Data

Right now I pay monthly for "5gb of data at 3g speed". When I turn my data on, the top right corner of my phone where the data icon is always says "LTE+"At times I find this runs very slowly. I recently bought a 5g phone. My question is: is it possib...

Resolved! international roaming

Hi, i have the 15$ plan. I am in Europe now. What add-on can I purchase to be able to receive texts from Canada in Europe? I only saw the US roaming among add-ons. I need to receive texts for banking.

Resolved! Phone Compatibility Question

Hello. Is Samsung galaxy a12 compatible with public mobile? Thanks

Resolved! Can't activate my service

Hello Public Mobile, I'm trying to activate my new SIM, but am having major problems. I followed all the steps, but the SIM is still not active and I cannot register for my self serve account. My number has ported out of my previous carrier, and I'm...

Why did you cut off my service when I have AutoPay set up!!!

Does anybody know the customer service hotline that I can call. No I do not want to talk to a bot that won't solve me problem that your service created for no reason!

Resolved! Credit card

I need to update my credit card information

NOT Good Working website

Hidden. Owner. Hidden. Contact Us. System Never Reply. Everything Stop Each Answer. I Do Not Know

Apn settings

Good everybody, Just got a Samsung A32 5G but its not accepting the apn settings for Public Mobile. Ive even used the Public Mobile 2 settings and still nothing. Now I did order a new sim before I checked my old sim as I was getting a data recover...

Unable to receive text message from Norway

HelloI have an account which accesses my profile with the Norwegian pension dept.site.To access this, I logon and then they send me a text message with a verification code which I use to access their site. I have had no problems until now. I am not r...

Resolved! How Can I Stop / Report SPAM in the Community Inbox

Recently I am receiving a lot of SPAM in my PM community inbox. They are all same. "Make Money Online", "Work from Home" and contains a link to apply. The links are fake, I tried one using an incognito browser and it takes to a BTC site. I am gettin...

Credit card

Resolved! Credit card

My credit card on file is expired.. I need to update it .. can you please help

Phone compatibility question.

Resolved! Phone compatibility question.

I have a Samsung Galaxy J120W and want to know if it’s compatible with the Public Mobile network? It’s not on their list. Anyone know for sure?

Resolved! US Roaming

The time I registered for the phone service (in 2019 summer) and have 3 GB free U.S. data.Just check it on 8th Nov. 2021 and found out that U.S. 3GB free data has been cancelled.

Current phone is dead

Resolved! Current phone is dead

Hello,My current phone battery has died and I want to replace the phone and keep my existing number. I have been looking at an unlocked Packard Bell 'unlocked feature phone' which is a MPN of A320. Is this phone compatible with the public mobile ne...

Resolved! Refund / Credit Transfer

We have two numbers with PM and I need to switch one of them to another telecommunication provider due to the need of international calls. Today is my last day of service of this month and I got charged early today for next month, but I also switched...