Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello All-I really need your help!...Today I bought a brand new iPhone from the Apple Store! yay for me!? I traded in my old iPhone and in doing so I/we forgot to remove my SIM Card from my old phone... The Apple Store is 45 mins from my house and I ...
I changed from at 5GB 3G plan to a 15GB 4G plan on November 22nd and since then I am unable to send SMS. The following works fine:- receiving SMS- Data- CallingThe only thing that is not working is sending SMS. I am trying to fix this before the New ...
I changed my plan in November and December from $35 to $15/month plan. Both times it didn't change and I was charged $35. I need to get it reimbursed and change my plan please. Thanks
you did not apply my loyality $5 and pre-authorized payment $2 on my public mobile account for few months ,you charge me $25 plus tax what is not right
My Data usage shows I am 59% through my data usage on 2GB bonus that was added just a couple days ago. My phone says I have used much less than 1GB. Why does the account not show accurate information?
I changed my plan to $40 a month for 14 gig of data, but my account said I have 5 gig of data. And I was charged $40. So I tried changing to $45 20gig of data a month. And I got charged another $45. So as you can see I was charged twice. How do I get...
I changed my plan last month to 20GB data for $45 but when I logged in today to my self serve account, it says my current plan is set at 6 GB for $45. I have the receipt for the plan change. I am just wondering what's going on with my plan!
Received a text to say automatic payment not received on second account. Now I cannot access this number on my plan to update or check payment issue. It appears account is suspended, how do I re-activate??
I purchased the US talk, text and data plan add on 4 days ago. I am able to text and use data, but cannot make or receive phone calls. I made sure I am on the correct carrier. No idea what the next step is.
Good morning,I am having issues when trying to transfer my phone number. I am unable to select "old service provider", theryis no drop-down menu and when I paste "Koodo" it locks.
Bought my elderly brother an iPhone and hooked him up with a PM number but I do not remember if I got him an accn’t on his mail. I owe money on his plan and am unable to access his accn’t to put on auto pay. This is incredibly frustrating. Need to ta...
Hi Public Mobile, I am a long time customer of yours. I recently purchased a US- Data Roaming add-on and I realized it wasn’t enough to cover my travel. On December 27th, 2022, I tried to purchased additional add-on for the trip but I just realized I...
I switched my public mobile number to another carrier and I was unable to login to my public mobile online account. I still had autopay setup before the switch. Will autopay be cancelled as well as the account is deactivated?
Hi,I set up preauthorized payments on my account.On my public mobile account it says that it went through but it is not showing up on my credit card and it has been a few days already.My public mobile seems to be working fine still.
I just texted YES to my old provider to transfer my number. How long does it take to receive a confirmation text that it has gone through. I've been waiting about 15 minutes now.
I used to receive the red circle notification on the phone icon, recently that has changed and I no longer get that notification on my phone. Anyone know how I can get that notification back on my phone? I have an iphone 11. Thanks!
