Need an accnt

[Maverick4]

Bought my elderly brother an iPhone and hooked him up with a PM number but I do not remember if I got him an accn’t on his mail. I owe money on his plan and am unable to access his accn’t to put on auto pay. This is incredibly frustrating. Need to talk to a rep

[computergeek541 · Accepted solution]

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@Maverick4 wrote:

Bought my elderly brother an iPhone and hooked him up with a PM number but I do not remember if I got him an accn’t on his mail. I owe money on his plan and am unable to access his accn’t to put on auto pay. This is incredibly frustrating. Need to talk to a rep

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How long ago this you sign him up?  Since some time in July, all new activations were self activations and a Self Serve account would have been automatically set up.  Look through any e-mail addresses that might have possibly been used by him for a welcome e-mail message from Public Mobile.  The only time a new Self Serve account would have to be created seperately would be if the activation was done at a store.

[Handy1]

@Maverick4  first try signing back in incognito also you can  also try *611  but  you may need a voucher if service is suspended to get funds topped up and account active again and if you end up needing to change your email you will need the help of agent 

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