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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 28906 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 40729 Views
  • 185 replies
  • 29 Bravos

Re: Plan Says Active But Not Working

Hi there as of today family and friends cannot get through to my phone number. My phone plan is paid in full. I can make outgoing calls and send and receive texts. When calling my number someone else picks up the phone. I'm not sure what is going on....

vgilmore22 by • Great Neighbour / Super Voisin
  • 498 Views
  • 3 replies
  • 0 Bravos

Re: Can’t use internet when on a call

@esjliv wrote:@AdrianG , Are these areas that you have had good connection previously ? Perform a Network reset, follow these steps.From the Home screen, tap Settings > General > Reset.Tap Reset Network Settings.Type in the device password if prompte...

Yummy by • Mayor / Maire
  • 1033 Views
  • 13 replies
  • 1 Bravos

Help

I have just changed my number but now I cant make phone calls

Resolved! Can’t use internet when on a call

Hi everyone!  I have an iPhone 12 that’s had a carrier settings update and has the most recent iOS installed.My issue is that I’ve noticed that my internet connection goes bye bye when I’m on a call (meaning I can’t check email or search the web or a...

AdrianG by • Good Citizen / Bon Citoyen
  • 1087 Views
  • 8 replies
  • 0 Bravos

Resolved! Can i see data usage by day

Hi everyone,  I'm a week into the 30 days of my plan, and suddenly I got a message saying I had used 75% if my data. I don't know how this happened. Is it possible to see the daily usage or sudden spikes somehow, so I can try to figure out what it's ...

gryhsball by • Good Citizen / Bon Citoyen
  • 804 Views
  • 4 replies
  • 0 Bravos

Resolved! return

Hi ordered a new pone from Public Mobile - cancelled it but they still  sent it to me - have it here would like to return it please -  what do I do to get it back to Public Mobile?  Thanks

New User: keep getting not registered.

I have read most of the tips about fixing the problem, airplane mode off/on restart etcCould not find the Public Mobile listed on my phoneI have had my phone deactivated by Telus. I can log into my account with Public so it is activate but keep getti...

DennisC by • Good Citizen / Bon Citoyen
  • 1154 Views
  • 10 replies
  • 0 Bravos

Resolved! Won't let me change plans

It gives me an error page when I click to change plans and it won't let me submit a ticket. Is there any way to actually contact support and speak to someone about this? It seems criminal that I can't cancel or change my plan for next month's billing...

Resolved! Phone calls and data usage while phone is dead

Hi, my iphone battery completely died 4 months ago. The iphone has been shut off. When i looked at my account history, there has been data usage and phone calls logged. How can this be? The phone calls are to the same number for a few seconds all hou...

Dalineus by • Great Neighbour / Super Voisin
  • 1514 Views
  • 8 replies
  • 0 Bravos

Data

I changed my plan but the data from old planwas added to new plan as used data it was used in old pkan so now im told im at 95%i want this fixwd

bryann112 by • Great Neighbour / Super Voisin
  • 1114 Views
  • 8 replies
  • 0 Bravos

Data usage

Until I get a handle on my data usage through a turbo hub, servicing 3 security cameras only, I bought the base plan providing 250 mb of data. I quickly used that up during the hub configuration process using a laptop, so I bought 1gb of data add on ...

smappleb by • Great Neighbour / Super Voisin
  • 1060 Views
  • 8 replies
  • 0 Bravos

reactivating service

Hi there. I received a message that my credit card payment didn't go through and my service it cut off.  I realized that I received a new card and hadn't put in the new info. I went to the site and filled out the form and when I hit submit it just re...

Cold-Comfort by • Good Citizen / Bon Citoyen
  • 617 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't change plan on Self Serve

Hi everyone, I have been trying to change my plan online but cannot. I recently changed it a month ago and now want to change it to another plan. Is there a restriction on how often you can change your plan? Thanks in advance for your help!

mohammc by • Great Neighbour / Super Voisin
  • 893 Views
  • 6 replies
  • 0 Bravos

Resolved! Making calls

Wondering why I cannot make calls or receive calls on my android Galaxy A5 when I only have one or two bars of service? Could it be the phone or something else?I can however make calls when in cities that have towers. Where I live there are not tower...

Lori66 by • Good Citizen / Bon Citoyen
  • 4520 Views
  • 56 replies
  • 0 Bravos

Resolved! Service not turned back on after resuming payment

My service was turned off yesterday with no warning. I am registered for AutoPay. I realized that I had put a stop on my credit card on Sunday because I lost it, so I updated my public mobile account to use my other credit card. It now says my Amount...

slindgren by • Good Citizen / Bon Citoyen
  • 1339 Views
  • 13 replies
  • 0 Bravos

Resolved! QUIT DISCONNECTING ME

THIS IS RIDICULOUS! i HAVE NEVER HEARD OF A COMPANY THAT CUTS OFF PEOPLE'S PHONE ON THE DAY THAT A BILL IS DUE.  THE DAY IT IS DUE MEANS UNTIL MIDNIGHT, NOT IN THE MORNING.  I AM CHANGING PROVIDERS BECAUSE i CAN'T HANDLE DEALING WITH THIS INSANITY. D...

eamery by • Good Citizen / Bon Citoyen
  • 2061 Views
  • 16 replies
  • 0 Bravos
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