Community

Resolved! Roaming package

Does the US roaming packages include the long distance charges?

Resolved! Auto payment

How can I update my automayment?

Resolved! Ipad

I have a wifi plus data capable iPad, original data plan, its own phone number, its own SIM, not renewed through telus, way too expensive.  Can i set iPad up with Public Mobility’s SIM card on its own separate data plan?

Resolved! U.S. 10 day add on

f I buy a U.S. 10 day add on and come back to canada after 6 days, will my phone still work in Canada? Or do I need to wait a full 10 days before my phone will be able to work in Canada again? 

Resolved! US add oh

Hi I just bought 10 days of talk and text add on for USso I can call Canadian and US numbers now? And text unlimited to both ? And not need wifi?

Resolved! US roaming options

I will be heading to the US for a bit over a month, but only need phone access for about 4 days at the start of the trip, and 2 days at the end of the trip. I will not be able to use my phone at all for about a month in between. I don't want to have ...

Resolved! Had trouble ordering sim card online and still got charged.

Resolved! Setting up Self-Service

How can you set up Self-Service when the phone is with someone who cannot retrieve the authentication text

Resolved! New transfer, unsure of next step.

I can send but not receive texts. Switched a cell from from Freedom. Network all looks good. SIMon was no help.

Resolved! Re: Transferring Number to new phone

I don’t want to continue with public sim please refund my account money to my bank account including taxes !!  

Resolved! 500 international long distance call bonus

Hi!Iwould like to call to Sydney, Australia,i want to known that is the call inclusive in my bonus .Thank you!

Resolved! Cannot Login to Activated Account - No Password

Hi, I've recently went to a Koodo booth to activate a Public Mobile SIM card for my new phone. We went through the process of getting a SIM, setting up my email, creating a PIN, selecting a plan, and selecting a new phone number. However, we never cr...

Resolved! I have the $30 dollar "old" plan, should I switch?

I see that my $30 dollar plan, unlimited talk, text, and 500mb of data. It appears to be the same as the new $25 plan. I was considering moving up to the $35 one to get a little more data. Is there any reason not to switch?  ThanksDan

Resolved! trouble connecting to network

    I'm having trouble conecting to the public mobile network with a LTYE Blade L8.Any advice would be greatly appreciated.Thanks

Resolved! Question

How do you pay online?

Resolved! Account suspended from autopay/payments not working

I've been using the $15/30days plan for a year now with autopay. A few days ago:The autopay didn't apply and no payment were taken from my credit card.My account status was set to "Plan Expired" and my account is suspended.My phone no longer has work...

Resolved! service remporarily suspended despite being on autopay

No service on cell phone, told that service has been temporarily suspended despite having monthly withdrawals on my credit card with autopay.Tried to access self serve to check account and payment history but email verification login failed.Tried to ...