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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 71423 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 74227 Views
  • 180 replies
  • 32 Bravos

3G to 4G upgrade

Hey I see you can upgrade to 4G -15GB for $40 in plan details on sign in page,is this correct?Also, if so any  around a 4G special from 3G to smaller gig plans like a $30 -7GB deal, I only have $25-1GB plan and rarely need more so I wasn’t to go to $...

Scamp by Good Citizen / Bon Citoyen
  • 1171 Views
  • 5 replies
  • 1 Bravos

Use iPhone 13 in us

I have the $60 us plan, grandfathered.will my iPhone 13 still work properly in us after the end of the year.  I understand most major players are changing from 3G.   Will my phone go to LTE automatically??  Expect to be south for approx 3 months

Donski51 by Good Citizen / Bon Citoyen
  • 3239 Views
  • 19 replies
  • 0 Bravos

Resolved! Need to stop autopay

Lost cell, Cant remember 4 diget access code so i cN stop autopayNeed to speak to customer service

Thekatzmeow by Great Neighbour / Super Voisin
  • 1764 Views
  • 8 replies
  • 0 Bravos

My SMS texts are not showing the right number

Hi, I recently joined PM and then ported over my phone number. I'm having an issue, as my phone calls are correctly showing up with my ported number, but my texts are still coming from my temporary PM number. Thus, my contacts are not recognizing my ...

LSBH by Good Citizen / Bon Citoyen
  • 1902 Views
  • 9 replies
  • 1 Bravos

15GB 40$ Text Sms Offer

I agreed to the SMS offer 15GB $40 Offer on SMS . My plan did not update at the renewal date 2 weeks later??

Dawn24 by Good Citizen / Bon Citoyen
  • 1349 Views
  • 6 replies
  • 0 Bravos

Payment problem

I set up automatic credit card payment. But my phone has been temporarily suspended because payment problem. I don't know what happen, how can figure out what's going on and Let my phone back to work?  Thanks,  

Shang by Great Neighbour / Super Voisin
  • 564 Views
  • 2 replies
  • 0 Bravos

3G vs 4G

Changed to the new 4G/12 GB plan almost 2 weeks ago.On a brief call and noticed it said 3G. Should this concern me?iPhone 12 

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rossputin by Model Citizen / Citoyen Modèle
  • 1241 Views
  • 5 replies
  • 1 Bravos

Resolved! changed provider

I changed Sim card to a different provider and am still getting charged by public

lbonnar by Great Neighbour / Super Voisin
  • 583 Views
  • 2 replies
  • 0 Bravos

Need my account no

I have public mobile no 437xxxxxxx and I need accoun Edit by Dunkman: removed personal information from public forum

Khushnood by Great Neighbour / Super Voisin
  • 534 Views
  • 2 replies
  • 0 Bravos

Call goes straight to voicemail

I switched my provider to PM a month ago.I can make calls, but when my friends try to call me, it gets forwarded to voicemail immediately.Can someone help me trouble shoot this?

edcunn by Good Citizen / Bon Citoyen
  • 1380 Views
  • 7 replies
  • 0 Bravos

Resolved! Cha-Ching Msg from 611

Hi,I got the Cha-Ching message from 611. But I don't see anything in the account or the rewards portal. Am I missing anything?

dejavu89 by Great Citizen / Super Citoyen
  • 2328 Views
  • 13 replies
  • 0 Bravos

weird characters displayed on call display

I have weird characters showing up on my call display from callers that are not in my phones contacts.I have an Sumsung Android phone. I have tried to find a solution on google? The calls on my call display with weird characters are legitimate caller...

Voltman by Good Citizen / Bon Citoyen
  • 7425 Views
  • 22 replies
  • 0 Bravos

Resolved! When/how are rewards applied when switching to new plan?

I'm on the old rewards system and get a set discount per month.  I just switched to the $40/15GB plan and was charged $40 + tax, no discount.  I did the switch right away option, rather than switch on renewal date. I was actually logging in to buy a ...

catohound by Good Citizen / Bon Citoyen
  • 1321 Views
  • 5 replies
  • 1 Bravos

Potential scam call

Hey community, I had a call from 115798838866 allegedly from Telus with a special promotion. Spoiler alert, it was likely a scam. The call display listed that the call from coming from Québec. The person at the other end was very difficult to underst...

mitchnet12 by Model Citizen / Citoyen Modèle
  • 3902 Views
  • 17 replies
  • 1 Bravos

Resolved! Account creation

I do have public mobile number and i want to create self serve account. How I could do that. Please help.

Maan1 by Great Neighbour / Super Voisin
  • 1002 Views
  • 2 replies
  • 0 Bravos

4G

My plan is 4G speed, but my phone network show 3G any one know why? 

Peterhoang by Great Neighbour / Super Voisin
  • 973 Views
  • 4 replies
  • 1 Bravos

Retrieve old phone number

I need to retrieve my old phone number back. the number was 647-763-XXXX. I need to add a new number to my account alongside the existing number I have. any help would be appreciated.Thank you

rawanelayoubi by Great Neighbour / Super Voisin
  • 2453 Views
  • 7 replies
  • 0 Bravos

i am so confusing about the payment

Hi All member, I don't understand the breakdown on my payment. May be my math is only grade 9. especial the HST (13%). WHen i bought the voucher, i paid the HST on top of the amount. 

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toppy by Great Citizen / Super Citoyen
  • 1920 Views
  • 11 replies
  • 1 Bravos

My account suspended but my cc was charged

My account is suspended but public Mobil took the money from my cc for the next billing date. The charge is posted on my credit card but I have $25.00 credit with public mobile. I can’t use the $25 credit to reactivate my account. I’m in Manitoba and...

Sharon00 by Good Citizen / Bon Citoyen
  • 1330 Views
  • 6 replies
  • 0 Bravos

Porting my number

How long does it take to port my talus home phone to public

Ayla2 by Great Neighbour / Super Voisin
  • 940 Views
  • 4 replies
  • 0 Bravos
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