Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As you can see above, my estimated payment is $23 as I get $2 off for autopay. However, I get charged $25.76 every month. Any ideas what is going on?
I am trying to set up a new SIM card, switching over from TELUS. I have already done my wife's a few months ago and now trying to do mine I keep getting an error message. I have cleared my bill with TELUS twice now. Tried calling them a month ago, tr...
I can’t receive incoming calls
I cant see on add on's how to change to 4G there is no add on for this.Where do i go to change this or is public mobile going to switch up soon
I currently have a Public Mobile Plan and my phone number is xxx-xxx-xxxx. I recently got a new phone and now want to transfer my Plan and my phone number to my new phone. Please HELP! EDIT: Phone number edited by popping as anyone on Internet can ...
I am locked out of my account after 3 log in attempts
I am unable to receive texts and phone calls on my Samsung Note8. This has been only happening since today. I am able to send texts and phone calls though. Please help! Anyone else having issues today?
I'm new to PublicMobile, and was wondering how satisfied recurring customers are with the services they are provided!Text/phone signal? Data signal and consistency? Rewards program? Worth the money?Thanks in advance!
Can someone tell me how it works when someone moves to another province?:- can I keep the same phone number?- I have country wide phone calls plan. How does that change? Thank you
Hi,I have cancelled my phone service on September 29, 2021. public mobil still charge the payment to my credit card, please help me to get this extra payment back.
How do I earn community rewards? By asking and answering questions? Could someone please explain to me exactly how it works?Thanks in advance!
I am trying to open a ticket using the link provided by the chat bot (https://www.publicmobile.ca/en/on/get-help/form/U2FsdGVkX1-0qnb3N96wLgBXTG6gXctNrVaX426mLtyAAtZeNes5XB43dDkJQMXb1esrIlaqpqzZoB2y-LoOiA) but when I try to log in with my Community u...
I'm currently in the UK but there are no calls or texts coming to my Public mobile.I have paid for an add on for 1000 mins for the UK, but still no joy.Can anyone help please? Thanks
please help wrong email entered i need to get into my account to enter my banking information
Actually I bought a new sim card activate it in my phone, get number and then I figure out that the network is not working in my phone. There is none any network sign in my phone and if I try to put this card in another phone it's working. But I don'...
Why was what was charged to credit card was twice as much as transaction history?
For additional security, your previous service provider may also send an SMS text to validate the transfer. Follow the instructions in the message within 90 minutes to approve the number transfer. If you have missed the 90 minute window to respond, w...
does the system use email to match with the account?
Hi all,Besides BestBuy where has a good selection of unlocked phones (at reasonable prices obviously)?
How to change Cr card # to new name and number(no longer splitting two numbers on one Cr card)...how does one do this...does the person who is paying have to cancel it, or can I change the form of payment(new Cr card #)
How do I change my user name and email on my public mobile account. I put it in wrong when I set it up
My email is different that when I originally signed up. Cannot access my account. How do I re boot?
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