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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 91 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Resolved! Porting fongo number to PM

I just activated PM sim online with porting my fongo number yesterday.  I can make outgoing calls with my old number and text as well. But when try to call the old number it directly to my old voicemail. Now is almost 20 hours after activating. Any h...

Iamjack19 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Not receiving text messages

Hello, I have not been receiving text messages on my phone for over 36 hours now. I can still receive calls and send text messages. I believe it is related to a US roaming add on I had that expired around the same time this issue started. I contacted...

codyfitz by Great Neighbour / Super Voisin
  • 12 replies
  • 2 Bravos

Resolved! Calling Canada from the US

Hello, I'm relatively new to PM. I would like to know if I purchased the US Roaming - Talk Text 250 Data (10-day) Add-on and then when I go the US then makse a call back to Canada will there be a charge? Does this Add-on only cover calls within the U...

nanaman by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Resolved! Cannot text outside Public Mobile/Koodo/Telus network

Since noon Saturday I have been unable to text to my contacts - especially those not on the Telus/Kodoo/Public Mobile service.   I can receive texts from outside the Public Mobile/Koodo/Telus network but when I reply they do not send.  Yesterday I wa...

BrianBToronto by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Lock out of my account

I am lock out of my self help account and forgot my securty question help me

Twin71231 by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Resolved! Suspend / Close account

I’m moved back to the U.K. for two months and have cancelled autopay. Do I need to do anything else (cancel / close account) so that I am not charged whilst abroad, unable to use this service? Thanks 

Sarahroberts by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

SIM Card

I'm from a rural Sask town and found a sim card from Red Apple. The store staff didn't even know it's a sim card or how much it is ($10). Went to 3 other stores first but they didn't have sim cards. Red Apple is also not listed on the PM store locato...

Imvc by Good Citizen / Bon Citoyen
  • 6 replies
  • 1 Bravos

Text in Mexico and USA

will my texts work when i am in mexico. Have the $15 plan. Also do i have to purchase us tect package if texting in USA

judal by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Travel: What to do with my phone?

Hey! I am going to Europe this Summer and I am trying to figure out what to do with my phone plan.As I have international text, does that mean I can text from any country or does that mean I can text any country from Canada only? I will be gone for a...

Callan89 by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Early top up (before expiry of the current cycle)

Hi everyone!Took this connection on 18th November,2019. As of date, my data has been exhausted. I have ample balance in my account and was looking for an early top up option before the scheduled day, i.e December 18th. Couldn’t find any. Add on optio...

asif_sadeque by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Accessing voicemail

What number do I call to get to my voicemail? I get notifications that I have a voicemail but I can't listen to it. 

Narik by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Talk not working

PM called me with a 001 number saying talk is not available for my plan but I am currently on the $40 plan and checked on my self serve. Is anyone else getting this?

Dlysh113 by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

Invalid SIM CARD ?!?!?

Good evening,I'm trying to activate my new account with my new sim card.First time I tried:  I filled out all 6 steps and then something went wrong and it seems like my account wasnt activated.Then on my 2nd attempt it says that my SIM CARD number is...

adara by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos

Resolved! Cannot receive SMS but can send.

I have been able to receive MMS but not SMS for a few days now. On my phone info page, the SMSC is not filled out, and when I refresh it shows a number. After leaving the menu, the field returns to blank and the issue persists. When I try to input th...

HannahSelden by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Bad experience

I had a very bad experience when I purchased public mobile last Sunday, Dec 1 at Telus Koodo in Center Point Mall, North York, Ontario. I was told $30 charge for the SIM card. I thought it should be free according to the promotion and the staff check...

WHYung by Great Neighbour / Super Voisin
  • 20 replies
  • 4 Bravos

Resolved! No signal after vacation abroad

Hi, after my 2 weeks vacation to Philippines I don't have service. I checked my account and it says active because I'm on autopay. Your help will be so much appreciated. Thank you. 


I am looking at signing up today and want to be sure about a few things.  I am reading that voicemail may not be reliable if I am out of service.  Any info on this would be welcome.   I also use an automated teaching callout called Smartfind and wond...

karabraun by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Unlimited incoming minutes?

Am I not supposed to be getting unlimited incoming minutes? For some reason the minutes from incoming calls seem to be deducted from my total 100 minutes. I'm on the $15/month plan.

Sim81 by Great Neighbour / Super Voisin
  • 17 replies
  • 0 Bravos

Resolved! Putting plan on hold for 1 month

I'm going out of country for 1 month and would like to put my phone plan on hold. Is this possible, would I lose my benefits, and how would I go about it? 

MG2019 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Resolved! Reward

How do i redeem the free gig of data?

Cobierski by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Old Community account but new self-serve account

Hi there,I was previously a Public Mobile customer but moved to a different provider for a time.  I have now come back to Public but wonder if I need to do anything to ensure that my Community account is linked to my new Self-Serve account just in ca...

CJS245 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos
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