[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
With all US 3G officially Shut Down, How Can Public charge for US Roaming in good conscience?
With no US providers offering 3G coverage any more, how can Public even think about selling US roaming voice and text service, knowing it's not going to work.
Resolved! Paid for SIM card but no confirmation?
Hello, I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online ba...
Resolved! New phone compatibility
is Motorola Edge 2022 phone compatible with public mobile plan?
Re:data
I do not have data to access internate.My plan is 45 per month with unlimited data.How come I do not have internate.please advice? Also how do I change my plan to have an unlimited data for the whole month?
Resolved! trouble signing in
Good morning, I am having trouble logging in through my email. I have tried two different emails and the forgot password option but i am not receiving a code to enter. I am trying to get into my account as i have a phone umber that isn't getting se...
Resolved! Change number
I mistakenly changed my number how do I get my first number back ?
Resolved! Activation
Activated phone yesterday but not getting any incoming calls or texts
can't access data
my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.
Resolved! Talk to someone?
Hi, I was charged for the wrong plan and need to talk to a person to have it changed to our usual plan. Awful that public would charge double the plan. It has always been $15/month and they charged $45! Why is it so hard to talk to a person? What...
Resolved! Can't access my account
I don't remember the email address associated with my acct. Need to update my payment so I don't even have service right now...having to use my home wifi...unable to connect with an actual person
Need Admin to process vouchers -- unable to get into My Account -- Access Suspended Months Ago
Hi there, xxxxxxxxx here. I purchased $200 worth of PM vouchers tonight, and I need someone to enter them into my account and restore my service. The numbers are: $20 $45 $45 $45 $45[Voucher numbers were removed by popping for security reason a...
Resolved! Clarification - Buying SIM card, it not arriving, and then deal ending?
I was told by an agent that if you buy the SIM card to get the promo deal and the SIM card arrives after the promo deal ends, that I would still receive the promo deal?I can't find it now, but I thought I read in fine print during a deep dive of the ...
CS_Agent sending bit.ly links
In this day and age of phishing scams you think a company wouldn't be sending you third party links that look like phishing scams. I'm guessing they get paid a few pennies when someone clicks on these? I've already verified myself with PIN why would...
Resolved! reward points
I have just switched my cellphone provider to Public Mobile because I saw that Public Mobile gave 15% points for every dollar spent. However, after I paid my first bill, I noticed that there were 5% points for every dollar I paid. I was not sure if t...
4 g speed not 100mb/s
Hello, my plan says my data speed is 4g (100mb/s) but when I do a speed test it shows 3 mb/s in fair reception. CURRENT PLAN$4015 GBdata at 4G Speed• 30-day plan• Unlimited Canada-wide Talk• Unlimited International Text
Resolved! Need PUK Number
Need PUK number
Resolved! This service does not reactivate
I have founds of account but since 6 days ago it can't reactivate service and it says I need to pay but I got success even invoice of pay but it keeps not working I am desesperate
Why was account information access blocked this morning?
Early this morning before posting a question, my account information seemed to be blocked or could not be accessed for some reason. No reason for it was provided. This is my first month of service with this account and it was paid in advance, so the...
Resolved! esim and voice calls
I will be travelling to New Zealand and Japan, I will leave my Public mobile sim card in my phone and I will be purchasing an additional data only e-sims for each country. My phone supports e-sims.I want to be able to make voice calls and keep my pu...
Last payment is not correct
I'm not receiving my pre-authorizing and loyalty points.
Questionable billing
Jan 1 2023 charged $2.50 on my credit card. What is this for?
Resolved! phone number
didn't receive my phone i ordered dec 19th charged my master card $44.85....is there an ACTUAL PHONE NUMBER WITH A ACTUAL PERSON THAT CAN FIX THIS.
Resolved! Plan keeps changing on its own
Signed up for the 15gb @ 4g speed a few months ago, charging me $40 a month minus discounts. It has switched me back to 10.5 GB @ 3g speed for $50 a month. I have speed tested my connection and it's definitely throttled to 3g. I checked my credit ...
My account
Just noticed that I’m getting a monthly credit if $15 and $10 monthly so not paying a monthly fee. I did qualify for a $25 credit when joining but I think they are giving it to me monthly. Can you investigate and get back to me with your findings.
My phone was changed without my approval
To whom it may concern My old phone xxxxxxxxxxxxxxxx was ported from my old chart Few dats later you guys changed my phone number without my approval The only problem i think was the account with chart with my old no xxxxxxxxxxx was in my wife's name...
Resolved! Not receiving Refer-a-friend points
Hi, I've been with public mobile for a while and am happy with the service so far. I referred both my parents with my referral code, but I'm not receiving any points for this. They have had active plans for months. Any help would be greatly appreciat...
Resolved! Holiday Promo
I did not receive a text for the More is Merrier holiday rewards. How do I get the rewards?
SIM Card
Phone is saying SIM card is invalid
Resolved! Rewards lost
I am on a $15.00 plan and I have had a 2$ for Loyalty reward and a 2$ for Autopay reward without suspension. However, the rewards were not applied to the bill of Dec 25, 2022. I do not understand why there was a such change. Please help me to explain...
