Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.
I went online and updated my account to change my plan to 4G for the upcoming cycle however it never switched over and I can't seem to get ahold of anybody? How can I get this done
My mobile network did not work suddenly yesterday afternoon. I have no idea to recover it even I restarted my phone. I can send message, make phone call but not internet connection. Why? Thank you for the help.
Why am I unable to claim the recent promotion you send me by text ?
I changed providers and ported my number. However, I didn't get a chance to turn off my autopay and now Public has blocked me from accessing my old account. How do I contact someone to remove my payment info? I'm afriad of being charged for the next...
Two days ago I had 500 Intl minutes from last offer in 2021 now it shows I have used 45 Minutes.I have not used any International minutes so what is going on. Is some body else using my mi
account won't reactivate. showing a 50 dollar balance but was charged $56.50 so for starters that doesn't make sense. caught in an endless loop that consists of the following. reactivate account, complete payment, download receipt, go to my account, ...
Can a MOD please message me? I'm trying to activate a sim and it won't accept any of my credit cards
Two-factor authentication (2FA) is everywhere: e-mail, banking, mobile services, etc. With that in mind, would it be prudent to have a backup SIM card lying around in safe storage (i.e. away from your phone) in the eventuality that you lose your pho...
in GEORGETOWN-HALTON HILLS AREA...
I have tried 3 different browsers and 2 devices and it will not let me sign in. I turned my VPN off and it didn't help.Instead it shows this error: I know I am using the correct password. However, I tried resetting my password just to see if it would...
Hello, how can I change my self-serve email. My old email address doesn't exist any more and I want to put my new self-serve email address. Thank you.
Porting number over from Bell. Authorization SMS was not replied to within 90 minutes. Needs to be resent. Thanks
Hello, I will be travelling outside Canada for more than one year. I would like to know if the 90 days Account Suspension feature can be used multiple times in a year, that is, suspend 90 days after that reactivate for one month, then suspend 90 da...
Hi, I lost my phone, I don't have public sim card with me.I need account number for 778-xxx-xxxxPxxxxx xxxxxx Edit by Dunkman: removed personal information
Hello, I registered for the 20$ off promo , and my credit card was charged the full amount.I saw the $20 credit prior to renewal and it was never taken off my final bill. Now showing $40 and it was never applied. what is happeing ?? Obivously there...
Hi there, I had access to a promotion and decided to upgrade immediately, but was surprised that there is no prorated amount for my existing monthly plan or any kind of refund? I basically paid twice in a row for the same core service. Every other se...
Hello, I purchased a SIM card on Nov 20 and it's now Dec 8 and it has not arrived. The help chat says I have to submit a ticket to resolve this. How to I submit a ticket?
hi I just signed in a new family member to PM,over the weekend, porting in from landline takes longer I heard(so far nothing yet), but the charging cycle already started immediately, no refer point (1dollar) and $10 received yet
My account renewed on December the 6th of December the 7th my data was already used up how does that happen
Hello, I signed up for a new promo to be applied to my account on the renewal. My payment went through last night and the amount charged to my credit card was higher than it was supposed to be. New policy was supposed to be $35. Also I referred a fr...
Hello Public Mobile, I have direct withdraw and there is money available to withdraw to continue with the service and now my phone is deactivated. I called *611 to get it fixed however I will not use my CC since i already have funds in the account f...
I received a text saying I could receive 2GB of data + 500 free intl. minutes. When I tried to claim it, it said that my account wasn't active. I checked my account page online, and it said my account is active. I had no issues with claiming the firs...
Hi, I lost my phone and I have purchased a new sim card. I want to keep my old phone number. How do I switch or change the new phone number to my old phone number?Thank youRachel
We can’t seem to access my sons account to make a payment it keeps telling me the email or password is wrong
I am unable to see any option to pick a new plan to upgrade my account. I am unable to find a human to talk to and Simon is useless. The instructions Simon gives does not work. This is a crazy difficult site to navigate. Please tell me how to talk t...
Ever since they updated the website I have a hard time finding certain things lol. I received my free holiday data add-on, however I can't seem to find where I can check how much of that promotional data I have left. I clicked on "plan & add-ons" bu...
How do I refer a friend
I changed my account Nov 23 to the 15GB $40 plan. The reason I selected that plan was that I had to temporarily move to another location without Wifi, and I wanted to use my cellphone data for internet access. With 15 GB I should have enough data ...
