Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have an 8.5GB data limit on my plan. Despite this, I get a Data Alert as I approach the 2.5GB usage mark. Why does the SIM not report the correct data limit?
No Inbox? Envelope near my avatar for receiving or sending messages. Anyone seen this before? EDIT:Cannot submit ticket through Private Message, but was able to through SIMbot. EDIT: solution is correct, except for the Box should be CHECKED, not Un...
For all others, if you have similar concerns, please feel free to share. I oversee a number of PM accounts and the email address linked to this Community Account is NOT the one I have issues with. We only have an issue with one faulty account. The ...
My account is locked and I'm not getting the email.
I need my account number.My email isn’t recognized so I can sign in.I've got my 4 digit access code and my phone number so how can I make this happen?
public mobile is unable process my payment for this month, However i spoke with my bank and they informed me that there is no issues with my accountUnable to process this transaction."Sorry, we are unable to verify your credit card information, so t...
I can see that it is in the "coverage" zone by the maps. I just can't tell if it is in the allowed subscription area, or are these the same. Specifically Harcourt ON just west of Bancroft.
I would like to increase my data and move up to 35 dollar plan. I read that you can get the service changed immediatly or wait for plan renewal but I am not seeing anything for immediate service only ?
I just registered for Public Mobile yesterday. The set up was done through KLINK Mobile. I received a text from Public Mobile that said " We're having trouble transferring your numbeer. Looks like you entered an incorrect ESA/MEID."Can someone help m...
hi i have purchased an add on for international calling and payment was successful. The problem is that when i call it works sometimes but most of the time it does not and i need help. I have been purchasing the add on for more then a year and it jus...
Hi there, Trying to change my kid's plan from the $15/month to something with a bit more data. Signed in to her account and on the change plan page it has no detail. See screenshot below. Who do I contact with website UI issues? Thanks.
I can not make a call, (always tell me that: I can not make a long distance call, please add on money), before it is ok, this happened from last moth.
My acc is set up on autopay however I changed the billing address for my cc. My payment did not go through for my autopay this month and I’m wondering if that will take away my rewards?
My old number was ***-***-**** and I can't figure out how to get on the account my old phone with the sim got stolen but I want to start another plan but I need my number for all my 2 figure authentication can someone help me Edit: Phone number remo...
Hey. Not a question I was roaming the community and saw a lot of posts on how slow PM is to solve issues... So it prompted me to write this. I have been a PM client since before the merger. Like 2012. Yes Pm can be slower then other companies to s...
Hello,this phone number never been available to public mobile yet.could you please make it work ASAP? Thanks SD08: Moved from Beginner's Guide to Community; title edited to reflect subject.
When making a call, machine voice started " long distance call ....." like this,so I could not make calls. How can I solve this?
Good Morning,I have been working with the Ritson Road Distributor in Oshawa regarding the overcharge to my credit card on April 20, 2021. My husband and I went to the Oshawa store to move from Koodo to Public Mobile and Ethan the salesperson was hav...
Hi helper,I am having an auto pay account, I want to change the bank account number, please inform.Thanks
Please help. I cant pay my bill coz the card im using is alreasy expired and i wouls like to edit it.
Hello all! I'm having several problems with the online platform. I changed my plan recently for one with a higher price and then the payment got refused because my credit card didn't have the necessary fund, okay my bad, I put the necessary value in...
I moved and decided to change my number to a local number. Had no problem changing it but now my old number or my new number won't work.
Hello, I am trying to make a self serve account but it says that my number us either invalid or that I already have an account. I checked and my email is not registered under an account so so am unsure what to do. Any guidance is appreciated.
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