Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Have weird situation - My account with Toronto number has no problem texting from Toronto, Ontario -to Montreal ---However my phone won't text from Montreal to Toronto. My phone's setting has SMS and MMS enabled.What is wrong?
I cannot receive incoming calls and my previous provider (Freedom) continue to bill me stating I have not cancelled my plan. Can someone please help! p.s. it would be nice if there was a customer service # we could call and speak to a live agent to h...
i ordered an iphone from here yesterday. the money was taken out of my account but i have not received a receipt or notice that this was placed and paid
I HAVE ALREADY PURCHASED SIM CARD FROM YOU . i HAVE COMPLETED EVERYTHING RIGHT YUP TO PAYMENT AND YOU WON'T ACCEPT EITHER OF THE CARDS THAT I HAVE. I HAVE HAD NO PROBLEMS WITH ANY OTHER COMPANY ACCEPTING MY PAYMENTS. i AM BEYOND FRUSTRATED WITH YO...
my account was due on the 24 th I paid on the 28th and I still can not call or receive calls. It also says my account is suspended but I have a $20. Balance. What do I do to activate so I can make calls? Thank you
I had noticed my account has been switched to the points system and would like to switch back to rewards.I had signed up for the 15g 40$ plan and noticed it has been switched to points. I had just canceled the switch and would like to go back to rewa...
i got this prompt that pop up asking me to sign into public mobile network but that prompt usually only shows up when trying to connect to like tim hortons wifi and u gotta sign in. i got a msg saying i used 100% of data in my plan but i have a data...
I would like to know why my mobile service is not on. I would like my account number information , so to know what steps to take. A customer service representative would be nice to communicate with, so to fix this situation.
I have a different account with an active plan and I am having trouble logging in even after putting the correct email address and password. It says “Error logging in”. Then I tried to reset password through my registered email but I didn’t receive a...
I have 2 accounts and 2 different phone numbers. One account I can log in with no problems. The other account, that I need to update payment info, is not letting me log on. What could be the problem? Seems the account is still active as I can receive...
I purchased the US roam talk and text , my outgoing calls not working and God knows how many incoming calls did not go through....In the US now, tried everything what SIMon said ...useless
my previous provider is fidoI have changed to public mobilebut I called Fido, the customer service says I am still with them, I still need to pay for the bill, I am very confused, I need help
I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when a) my plan JUST renewed a couple of days ago &b) the usage ...
Hi, I ported from Public Mobile to Telus in December 10, my billing cycle was on 23rd monthly. My mistake for trusting that the system will work properly so I didn't cancel my auto-pay. Now I can't login to my old account to disable auto-pay, contact...
Hiya, I created a community account so I could submit I ticket, but when I try to log in with my community account username and password on the "Submit a ticket" page, I get "Error Logging In". My community account username and password works to logi...
Hi, Can anyone confirm that the LTE version of the Google Pixel Watch works with Public Mobile please? Happy to listen to speculation but ideally looking for someone who has the watch and has it working. Thanks!
I have purchase a 3G service in Canada. I will require US roaming. Will I be able to use 4G services in the U.S. with Public Mobiles U.S. Roaming or will I only be able to use what limited 3G service may be available. What do you suggest that I do ?
With no US providers offering 3G coverage any more, how can Public even think about selling US roaming voice and text service, knowing it's not going to work.
