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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! In the USA

The unlimited Canada US 50 plan. I assume that works when in the us? I can roam on other networks?  ThanksAl

Alsanterno by Great Neighbour / Super Voisin
  • 599 Views
  • 2 replies
  • 0 Bravos

Issues calling Bell Aliant landlines?

Anyone else having issues calling Bell Aliant landlines today? I'm not able to call any and seems to reports online of the same from others

jor123 by Town Hero / Héro de la Ville
  • 465 Views
  • 2 replies
  • 0 Bravos

Resolved! about finding the original number

hello.May i have my previous phone number back? can i change back to the old number if i apply for the new one now?

qingqing by Great Neighbour / Super Voisin
  • 887 Views
  • 7 replies
  • 0 Bravos

Resolved! Need PUK Code

I created my account, ported my number over, every thing looked good until I added the sim. SIM network PIN Blocked / PUK message.  I did pm a mod last night but I didn't submit a ticket. Just want to make sure I'm following the right protocol. Let m...

kwdwallace by Good Citizen / Bon Citoyen
  • 1723 Views
  • 16 replies
  • 0 Bravos

Resolved! Usage History Questions

1) I've noticed that Usage History shows regular outgoing texts to 7723.  No charge or time is shown. This seems to be automatic. What is this?2) Can I download Usage history for my own use, say in a csv, excel or similar file?Thanks for your attenti...

DanAR by Great Citizen / Super Citoyen
  • 934 Views
  • 5 replies
  • 0 Bravos

phone number

i accidentally submitted the wrong phone number i wanted ported when i activated by SIM card.  how do i change the phone number?

lisaelliott18 by Great Neighbour / Super Voisin
  • 780 Views
  • 9 replies
  • 0 Bravos

Welcome to the community discussion

With a new set of guidelines that are easy to follow and two revamped boards that can adequately handle the appropriate discussions that are related to public mobile.....hopefully this will allieviate the long discussions over what belongs where.... ...

darlicious by Mayor / Maire
  • 1188 Views
  • 24 replies
  • 10 Bravos

Resolved! Add On's Issue

I've added 1GB add on and I had 500Mbs left so I added another 1GB knowing that my Add Ons Data will carry over to my next pay period which is in 2 days. Public Mobile REMOVED my 500MBs when I added the extra 1GB!! 

Savanawassim by Great Neighbour / Super Voisin
  • 612 Views
  • 4 replies
  • 0 Bravos

Outgoing calling usage on $15 plan w/add on

I noticed some unusual activity in the bf's account.....i had switched him to the $15 plan and asked if he wanted the $5/500 min add on but he wanted to wait until he could determine if he needed it. So I kept an eye on his usage and when I went in t...

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Applications crash after Amber alert

Hi, this morning I realized that some applications (spotify and viber) crash immediately after being opened. When I reboot my phone, the applications restart to work normally but as soon as I get the phone signal, the amber alert shows again and the ...

mehdi_aaa by Good Citizen / Bon Citoyen
  • 1083 Views
  • 4 replies
  • 0 Bravos

Resolved! Creditcard billed , not updated on website

Hi guys , I tried paying for my  july bill via creditcard. It took a long time to process then I had error saying it failed, and when I went to check my credit card balance the money was taken out. Can you please make sure the funds get added to my a...

JustArvin by Great Neighbour / Super Voisin
  • 440 Views
  • 1 replies
  • 0 Bravos

Community Guidelines & Terms of Service

Hi Community,    Below you’ll find our Community Terms of Service as well as some guidelines to follow when using the Community. Please read them and familiarize yourself before starting or continuing to use the Community. Following these guidelines ...

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Tiana_V by Public Mobile
  • 2672 Views
  • 0 replies
  • 26 Bravos

Auto pay did not take payment

Hi there, auto pay did not take payment for July.  My serviced has been suspended.  What should I do, wait for the correction?  

a_fakename by Good Citizen / Bon Citoyen
  • 798 Views
  • 14 replies
  • 0 Bravos

Resolved! I am petrified

I activated my service in March on pay as you go and during COVID-19 was not able to able to top up as I do not have a credit card and the Telus store I normally attend on  120 Clementine Dr Unit #1 Brampton Ontario was closed. I received an email th...

iamwhatiam by Good Citizen / Bon Citoyen
  • 1349 Views
  • 11 replies
  • 0 Bravos

Resolved! Easy way to open a ticket via SIMon

As many of you know SIMon the chat bot can be a pain for people trying to open a ticket. Here's an easy way. Type: Contact USClick: Click Me 

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Jb456 by Mayor / Maire
  • 1010 Views
  • 11 replies
  • 4 Bravos

Resolved! On holiday, need more Data

I’m at 90% of my data with kids watching Netflix and Fibe .... and I want to buy more. is 1GB for $15 really the only option? I’m looking to buy 5GB or so but $75 would be ridiculous. any other options, now ??

vacek by Great Citizen / Super Citoyen
  • 1022 Views
  • 13 replies
  • 0 Bravos

Resolved! Registering Sim Card Need Help

Hello, I tried to activate my account today on the public mobile website. I went back on the previous pages during the activation process to change something but when I tried to proceed I get a message "The SIM number you’ve entered is currently rese...

qky by Great Neighbour / Super Voisin
  • 959 Views
  • 7 replies
  • 0 Bravos

Resolved! Adds on

My ads on is not working 

Ajoke by Good Citizen / Bon Citoyen
  • 912 Views
  • 10 replies
  • 0 Bravos
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