Phone Post Purchase Issue

[BrianP]

Hey there

I got a phone from Public in September and now it says the battery needs to be serviced

Is there any recourse here?

I mean I know its used any everything, but shouldn't a battery go more than 4 months before its pooched? I mean who inspected this thing? 

Its a little frustrating

[Yummy]

Your phone has 30 days return policy and 1 year warranty.

Contact agent for instructions.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[CountyDownIeUk]

The phone was previously used, was it not? Not shipped with a new battery. But do pursue with PM. 

[HALIMACS · Accepted solution]

@BrianP 

Public mobile phones have a one-year warranty.

If it needs service, contact the support agents and request it.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[walker1]

@BrianP 

You should still be able to claim the one year warranty that came with that phone purchase.

Use the Chatbot Simon to get a service ticket started.

[Handy1]

@BrianP @You can try support and see what can be done 

Getting help from agent

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get                       

Or get help right here in the community

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work