Hello Public Mobile Support Team,
I am writing to report an issue with my eSIM following a recent transfer to Public Mobile.
I received a message indicating that my eSIM transfer was successful and that my phone needed to be restarted. After restarting the device, my eSIM is no longer able to connect to any network. I have restarted the phone multiple times, but the issue persists. The device shows no available network and cannot register on the Public Mobile network.
Could you please investigate whether the eSIM was provisioned correctly on your end and advise on the next steps? If necessary, I am willing to re-download or re-activate the eSIM.
In addition, I would appreciate guidance on how I can confirm that my service with my previous provider has been fully cancelled. I want to ensure there is no overlap or incomplete porting that may be affecting network access.
Please let me know if you require any additional information from me, such as my phone number, IMEI, or eSIM ICCID.
Thank you for your assistance. I look forward to your support in resolving this matter as soon as possible.
