Transfer number issue, authorization request filled out incorrectly

[Annyzwei]

I am having transferring my number from Freedom mobile to Public mobile. Currently, I have completed up to the step where I need to authorize the transfer of number from the Freedom side. 
After contacting Freedom's customer service agents, they told me that they cannot process the request sent from Public mobile, since the request incorrectly filled out the account name to be "Telus" rather than my own name.

I'm sending a post here since I'm also unable to submit a ticket regarding my issue: I run into the error that "All fields need to be filled out before proceeding", and cannot click the submit button (even though all fields in the form have been filled out with text or "N/A").

[Annyzwei]

Hello @slusagm @hTideGnow ,

Many thanks for the quick response! 

To clarify the issue, I meant that the request had filled out "Telus" as my name (rather than my name, which would have been correct). However, I've received your messages in my inbox and will give that number a call, thanks!

[hTideGnow]

hi @Annyzwei 

it is a mess up on Freedom side, never heard of that account name has to be Telus.  I helped porting multiple time and not once I need to fill in "Telus" as the name

but call  PM porting support team and they can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

[slusagm]

There is a porting assistance team you can update the info and ask them to re-trigger the porting.   I can't post the number here, but I will message the number to your community inbox.  Please check and call them 

But if you cannot reach them or they said they cannot help, you will need to contact PM using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote