Issue with transferring number

[Olena1912]

Hello,

I received a text message about transferring my number, and I replied “YES.” Then I received another message saying that my MEID was entered incorrectly, so the transfer from Fizz could not be completed.

What should I do to fix this issue?

Thank you.

[NDesai]

@Olena1912 You will need to contact PM CS Agent by opening a ticket from bottom right chat box or private message. They will need to reinitiate the port in request. Always use account number instead of IMEI when porting in. 

[softech]

@Olena1912 

yes, it is safer to use old provider's account number than IMEI when it comes to porting

There is a number to call to talk to live support,  you can provide them the old provider's account number and they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

But if you are unable to reach a live support with the phone number I sent you, please message the the support team using this link instead:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.