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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Long distance

Hi,What Add on for long distance call to Indonesia?Thank you very much.

New Points mehhhhh

So the first contest is finally done, not sure if they are going to publicly post the winners since the draw was supposedly on Friday, but I see they have put a few new prizes up. This time it is 2 (as opposed to 3 phones)...the Samsung S22s which I ...

PM programers seem to have fixed up glitches --Good Job --- !

merged threads

Resolved! Old Loyalty Rewards not applied to account

I got a message in Feb that I was coming up on 1 year with Public mobile and would receive my 1$ monthly discount next month. The discount was not applied to my account and I can't open a service ticket.

Resolved! Friday APRIL FOOL'S BLACKOUT

my public mobile service was not working from noon Friday until after midnight. Around 2 p.m. I made a one-time payment thinking that might resolve a problem. However I auto-pay so now they have two months of my funds. Does anyone know whether they w...

Resolved! iPhone 7 is not shipped out yet

I ordered an iPhone 7. It was in March. Over ten days passed. It has not shipped out yet? I wonder the reason.

Data event

Resolved! Topup

I made a payment to my account 1 day prior to the auto pay cycle for the next month because I had run out of data. How do I reset my autopay for today with my new payment and get my service restored ?

Hi

Bought minutes and plan yesterday. Idk maybe it was the wrong one or something. Today it's asking me to renew money for my plan. My accounts suspended. I'm not paying double what I pay a month to do the usual things I do. I'm at the point I just want...

Resolved! Account locked

Hi there, my account was locked. I forgot my security question.

phone suspended please help

Resolved! new activation, Sim not working

just activate my new sim and a new account. the sim is not connecting to the network shows emergency only.I got another sim and change the sim on the website. the result is still the same. both sim cards aren't connecting to the network. I tried to s...

Resolved! Needing PUK code ASAP!

Hey, Ive never lock3e my SIM before but hey I thought it'd be wise, since donating my phones to wherever or whoever they end up with seems to be my trend. HELP! Haha. How do i go about acquiring the PUK code. Any help greatly appreciated.

Reactivation

I allegedly only have one day to reactivate my account before I lose my phone number I've been trying for the last 2 weeks to contact someone and get help it's not letting me log into my Public Mobile account with my email when I hit forgot password ...

My account has been suspended

My account has been stopped because I allegedly failed to pay Current Balance: $6.00, despite the fact that I am signed up for dynamic Autopay. My phone has stopped working. I'm unable to send or receive text messages. I tried calling a friend, but t...

Resolved! account balance overfloweth, service remains suspended

Made 2 manual payments yesterday from a different credit card (same one I used last month). Balance is double necessary, but will not apply to my account to lift suspension. Tried with chatbot to submit ticket, wouldn't accept my info. Keeps saying "...

My account

My payment comes out of my account since I signed up with the company ,now they say I owe 3 ,dollars & can't use my phone ,can someone tell me why

internal text messaging

I can't send text messages internationally. The error message i keep getting is "you have entered an incorrect number. pls try again". I am here in BC Canada. I made sure the country code is added yet it still doesn't work. Need help ASAP. Thanks

Resolved! Payment not added to account

My son made a payment to his account the day before his auto renew came out and now his account is suspended because they didnt apply his payment. How do i get to talk to a live person so they can fix this issue?

Top-up

Why did my automatic top-up only charged me a portion, then deactivated my account until I paid more. My online account indicted that I had a balance. When I attempted to pay whatever I needed to pay to reactivate my account, it showed amount due $...

Resolved! account said suspended, reloaded visa number, added more funds, phone only working occasionally

Phone payment

Need someone to contact me asap

Resolved! How do I set up Text-911?

Hey Public Mobile Community! I’m deaf. I want to set up this text-911 service that I believe all Canadian mobile phone carriers offers to their customers for free. I am unable to find a way to turn it on. Can you please inform me how to set this up? ...

Resolved! Old rewards

Can we switch back to the old rewards system where I got a few bucks off a month? The new rewards system is only good if you want what you can buy for points. I grabbed 200mb data cuz it's always good to have extra but in hindsight, I much preferred ...

Resolved! i lost my sim card but need the same old number

i lost my sim card recently and i need the same old number.I have no clue what i should do because my old account, is also locked out due to not used for many months. i just bought a new sim card and when i tried to transfer my same number, it says...

Service Back

So guys just to update all of you. Get in touch with an agent. He added a credit on his end and ir worked. I am back. If the first agent doesnt help you text a different agent and so on . Dont give up. Some agents are better at this job than others. ...

Resolved! trying to change SIM

i got a new sim because i lost my phonei can’t add it without using email or my #and i can’t access either because my phones gonehow do i do this

Resolved! why does it seem like my plan has been changed? i no longer seem to have us data

I have the old 8g canada 2g usa talk text and data plan but now that i am in the US i cannot seem to access the data portion of my plan. I log into my account and it appears my plan isnt the same as it used to be? Has something changed ? I have not...

Resolved! Activation of SIM

It's been almost two weeks since i activated my new account under phone # 5**-***-***2 but unfortunately my SIM is not activated and upon showing it to a Rogers/Public Mobile outlet in a shopping mall the attendant there told me that SIM is corrupted...

Resolved! Transfer number to other person and stay with public mobile

As per title. I need to transfer my number to another person. And get a new number and stay with public mobile.

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