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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot login even after resetting password

I was attempting to update the credit card pre-payment info and tried to login with my email and password. The system wouldn't accept my login credentials. So I tried to reset the password go through the process using both my email and my cell phone ...

Resolved! Buying a new phone

Hello,Where's the best place to buy a new phone. I'm looking at an iPhone.

Resolved! Related to port out from Lucky to Public sim

How to start public simcard with continue old number what's the process for Activization. Can anyone help me? @Port

Resolved! Roaming add ons

Can someone help me? Just new in public mobile. I’m going for vacation in Turks and Caicos for a month next year . How do I use my service in there. Do I need to roam it here before I go there or I can roam my sim in there. Please I need help . Thank...

Resolved! Signal strength

Hi,Public mobile signal is very weak in Calgary South east area.( postal code T2C, Alberta ). How can I contact public mobile technical support to fix that issue. Please advise.Thanks

Resolved! Voicemail

I’m new to PM. How do I listen to my voicemail messages when I’m travelling in the US? Do I need to have a US add-on in order to hear my messages? Is there a certain number I have to dial? TIA for your help!

Port

Resolved! Transfer

I missed to timely respond my Service provider message about transfer. How can I get question again, where I need to say "YES"

can not receive phone calls

Hi, I am not able to receive any phone calls as everyone who calls me tells me that it goes strait to my voice mail. Also my outgoing calls are not working half the time. I tried turning airplane mode on and off but it still does not work. I also ...

unable to receive phone calls but can make calls.

Hi, I am unable to receive phone calls but can make calls. I also unable to login to self serve to verify my account, When I try to reset the password it said "failed to reset password". Please help.

Resolved! can't verify my email , is a old email i dont use , why dont have option for sms

Hey i try to log in to my account , but want to verify my account with my old email that i dont used anymore and can't have access , Why they dont give me the option like all my other family member and i can verify with sms . dont try to reply with ...

I can make calls but not receive calls.

I transfer my phone number from Fido, and I did not receive a "yes, or no" text from Fido, so I called. I can make calls now, but I cannot receive them. I don't know Looks like it hasn't been processed yet. In addition, the submit a ticket is errorin...

Resolved! Regarding Paying Bills Before Due date

Hi, does anyone know how I can pay before the due date for my upcoming bill?

Resolved! Assistance with porting

We having issues porting our Public Mobile number over to Fido. The Kiosk person said the number was ported and threw out the SIM card. She gave us a temp number, but we wanted our old number ported over. Please help me figure this out, I have tried ...

Payment

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Resolved! . 2 x 500 min INTO LL incl. (one time Int`l LL bonus)

Hi All,. 2 x 500 min INTO LL incl. (one time Int`l LL bonus) Does either one of them include calling to Pakistan

Resolved! Invalid number

My son has phone number with other provider We like to transfer his number to Public mobile. It says invalid phone number. Please help. I entered more than 10 times. Still error message Please enter a valid Canadian phone number.

Resolved! Can't successfully activate new SIM - Payment error at last step

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 3 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Data..says Im out but account says I have 10 gb

Hi. My phone tells me I almost out of data however when I check my account it's says I have over 10gb . Why ? I purchased a promo of 15 GB . But all u see is 5 gb on my phone dara usage . Thanks

Resolved! Email hacked

I am needing assistance with getting my account email changed. I have the old email the password and username I have the 4 digit pin the phone with the sim card. Just need assistance. Please and thank you.

Resolved! no field for city of Burnaby

Hi - I live in Burnaby BC but the Account Info page does not include Burnaby in its drop-down and when I type it in, it says my address is invalid. Can anyone help please?

New porting issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

Resolved! Support is amazingly bad so far...

Today I get text that used 75% of data, with link to my account self service. That link leads to connection timed out if I try mobile data. Use opera browser with VPN so it works, most people wouldn't know how. My account claims I only used 40% of...

Resolved! 2Go reward

Hi,we have me an my family 3 accounts with Public Mobile. My daughter and my wife already received text message for the free 2 GO Data as holiday reward but never I. Did Public Mobile miss this event for few customers? Should I receive it before the ...

Can’t reset password!!

Can’t login to my account! Try resetting password and tells me there been an error try again later!!! This is frustrating and been 3 days I’ve been trying!!

PASSWORD UPDATE, CANNOT SIGN IN

Hi, I have been trying to log onto my account but not able to... I need to update my password and payment details. please help!!! bharat maru

The More the Merrier free gifts for December 2022

My husband and I both have Public Mobile accounts. He received an email telling him about the upcoming free gifts, he also received a text and has now agreed to accept the extra data and international minutes. Both of which now appear in his accoun...

port # from PM to freedom mobile

I tried 3 times but not successful. the error message was " the number was belong to another carrier"

Resolved! Plan change

I changed plans today with the Cyber Monday deal, $40 for 15 gigs at 30x the speed. My speed test is still at 3mb/s. How come? My payment went through. Thanks in advance.

Resolved! Recent Promotions

I have recently claimed the one-time 2GB free data, 500 int’l long distance minutes plus the 1GB bonus free data; however, it only shows the 2GB and 500 minutes under add-on usage on my account. The 1GB bonus is missing. Can you please find out what’...

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