Community

Resolved! Why am i not able to call long distance

I have the $45.00 plan and cany call long distance

Resolved! DATA not available

DATA NOT showing on my phone.....I have:    Adds on 2GB + 2GB   Minutes inter: 54 +500                                                                                Subscription usage : 1GB        Sim card#  891xxxxxxxxxx

Resolved! Why did my plan change without notification

Why did my plan change and i lost 10 Gigs of data with out me being notified 

Resolved! Ticket

Also can’t open a ticket cause I can’t log into my account 

Resolved! I'm already paid for plan, but I can't finish application.

Resolved! Sim transfer

I have esim on iPhone. I want to transfer to actual sim and use it in android. How do I accomplish this? I have sim card

Resolved! How can I get a refund for cancelling my plan within 24 hours

Hi I purchased a plan less than 24 hours ago and I need to contact someone to get a refund, as I want to cancel it and not be charged since I haven't activated it yet and it is still being processed 

Resolved! Can't purchase US bundle

Hello,I'm trying to purchase a US bundle for $30 - it says it successfully adds but then I check my add-on's and it's not there and hasn't deducted the money.  Any ideas what might be happening?Thanks!

Resolved! activation

Trying to activate sim card on line ; keep getting error message 

Resolved! Service

How can I find out if a phone is compatible  with PM?

Resolved! Is it Possible to switch from E-sim to another E-Sim Phone

I am currently running an E-Sim on a Google Pixel 7 but I need to Switch it onto an Esim on an iphone 13 or onto an E-Sim on a Google Pixel 7A. Am I able to do this?

Resolved! Plan change question related to rewards currently receiving

Good Morning,I was considering changing to a different plan. I am under the old rewards program.I just want to verify that any rewards I'm currently receiving on a monthly basis would carry over into the new plan. As an example, I am receiving reward...

Resolved! Payment

Hi, last month I unscribed my auto payment before the end of my cycle but I was still charged and it changed my status from unsubscribed to subscribe.Can I request for the refund? I didn't use my number as I'm outside Canada. 

Resolved! My plan increased $5?

Hi everyone!Ever since I upgraded my plan to 15 GB at 4G speed for $40, I have received $5 off for rewards and $5 off for “RAF CM $5” (I have no idea what that means).  So it’s totalled $30 +tax. This month I lost the “RAF CM $5” so with rewards, my ...

Resolved! Credit Score

I am abroad but want to keep my number. I have found paying every 3 months is probably the cheapest option but I am not sure if because it is a bill it affects my credit score to not pay. Any idea if paying once every three months affects credit scor...

Resolved! PM email account spammed -perhaps coincidence ?

It may just be a coincidence but an alias email account that I have setup exclusively only for my PM account is receiving an unusual amount of spam emails.

Resolved! Network cellular issue for 1 month URGENT

Hello, I have been asking for help about my phone that has been a problem for 1 month now.I cannot  use it properly ,Important calls I cannot make  the calls would not go through most of the time.If I do finally get connected and speak with anyone on...

Resolved! Phone number not verifying or working

I was using my number and everything was fine, then all of the sudden it ended my FaceTime call and said it was verifying my number for messages and FaceTime. It isn’t processing at all, I recently just got this plan 2 days ago and ported my number f...

Resolved! Phone Calls I didn’t make

I’m getting charged for phone calls I didn’t make - how can I fix this?

Resolved! Travel to USA

Hi! I will be traveling to the US at the end of the month and am wondering if my phone will work there on Public Mobile. Do I need to buy the add-on? I don't necessarily need internet, just texting and calling needs to work. Is there anything special...

Resolved! x1 Credit or Visa Debit Top-Up

I see I am charged for "x1 Credit or Visa Debit Top-Up" several times, what's the item for?