Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It won't let me change my email in my account - profile
Please how and what can I do to get back my account details to enable me log on to my account . Have spoken to two different CSa and they not helping me out as is frustrating
I discussed this with Katherine Lissette last evening on the online chat and wanted to sign up for the promo account. I did not have a simm card and the stores were closed by that time. I did order one With Public mobile (order 311844) and it is on ...
I got 3 lines from public mobile on Monday, was charged 6 times!! Any idea why? How do I get my money back?
You have been overcharging me since May 2022! By my calculations, you have overcharged me 334.73! I have initiated an official complaint with CRTC. STOP CHARGING MY CREDIT CARD!!!!! the payments are debited from my bank account every month!!! If I do...
some one is using my master card,
I am an existing pay as you go customer. I applied the promo code to get the 20gb for $35 for 15 months to switch to a monthly plan on renewal. It accepted the promo code without any issues but the discount does not show up in the total on renewal. S...
I signed up for 55$ monthly with $20 off for 15 months and I was still billed $50. Why?
Anyone else kinda sick of this budget mobile service and lack of efficient customer support? Tried to upgrade my phone package to a promotion over the weekend but doesn't seem to want to work. I really think I'm done using this low-budget mobile serv...
Hi, I'm new here & was wondering if someone could please explain how the Commu ity Rewards work? How do I GET rewards? What kind of rewards do u get? Help...
Hello!I referred my daughter to PM at the end of September and, as I understood it, should have received a $25 bonus, plus she should be showing on my monthly bill under "friend referrals" (I'm grandfathered into the old plan). I didn't see anything...
I am planning to transfer from Koodo to Public Mobile. I added port protection to my Koodo account a couple of years ago as a security measure. Do I need to contact Koodo to have this removed before trying to transfer my number to PM? The next avail...
Sim not working just did port from koodo 12 hours ago any suggestions ?
I'm trying to purchase a phone plan (because they're so cheap!). I just paid for a SIM card, but I can't buy the plan without the Sim number in my hand, how do I buy the cyber Monday deal?
My phone is giving the above message when someone tries to call me and the call doesn't connect. I can call out but my call ID isn't showing up. Been a PM customer for several years and no issues till now. Plan was just changed yesterday. Payment was...
Is there any way a customer support agent can answer me? It has been hours during their business time and no one will get back to me. I have submitted a ticket and sent multiple private messages and nothing.....I need someone to get back to me asap a...
i have 2 dollars loyalty which needs to be shown on payment and my 2 dollar reward so deduct 4 from my top up bill
Did anyone give up porting their number out of Public Mobile due to the frustration of calling and dealing with their porting department? First of all, their SMS message never comes. Then, if you call the porting department, you get put on hold for a...
Switched from Koodo this morning, which seems successful since they cut off the old SIM card. But the new PM SIM is still not connected until now, tried submitting tickets and personal messages but not a single word back from the support for the enti...
My daughters cell phone isn’t working because the credit card expired and we no longer have access to the email we set it up with. I’ve been trying to have someone change the email to mine or at least update the expiry. I cannot get anyone to actuall...
I can't to seem to find my messages. When I place tickets, the page it takes me to say access denied, you do not have privileges. Can someone help me as I'm still waiting on an issue with PM.
a new account do not know how
i switches to another carrier today and my old phone number (from public) is not transferring over
How do I change my plan? The account page does not have a way to do that.
Anyone else have a problem with the Black Friday promotion of $40 with 15 gb ??? I clicked “Change plan on renewal date.” A few days after my renewal date I checked back and saw my plan was not changed and I was kept on my old plan.
Good evening, How come I cannot use the promo code 20OFFMONTHLY for cyber monday? Is this for new users only?
I am leaving Public Mobile and there was an issue with porting out to Koodo. They require my account number again, and now when I try to sign into my PM self serve, my login (which I am confident is correct, used it yesterday to get my account number...
Changed my number, except phone not working and number I am supposedly to have someone else has.Also how do you contact a rep to have problem solved.
