Community

Resolved! Why does it show 2 data usage in my account?

I am pretty confused. Please see the first screenshot, it is my plan's details; And please see the second screenshot. This is what it shows for my usage (there are 2 listed there. The first one says 1 GB Add On and used 986 out of 1010 MB and the sec...

Resolved! How can you tell if your account is compromised?

I received a phone call from a women saying that she received a phone call from my number  and that people are hacking voicemail passwords.  I changed my password but is there any way to check?

Resolved! Need phone number for help in porting

Helping my sister switch to Public Mobile. Activation window closed before finishing activation. Need a custom service phone number please as the sim number and password and person information was entered but no verification code received 

Resolved! travelling to BC

I recently travelled to B.C. and experienced many challenges with my cell phone.  Current plan 500MB + 500MB at 3G.  Unlimited Canada wide talk; unlimited international text.  Shortly upon arriving in Alberta, I was notified that I had reached limit ...

Resolved! Top up

Could you please provide me with a new 4 digit pin # so I can activate my cell phone with my prepaid credit card. My dealer  gave me a code but for some reason Mr. Public is not accepting the 4 numbers that I was given. 

Resolved! Does PM know their mailbox is full?

customerservice@publicmobile.ca (customerservice@publicmobile.ca)The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.

Resolved! SIM

I bought a newer phone which has a 30 day money back guarantee, but it requires I purchase a newer nano vs the current micro SIM my current older smartphone has been using for over 5 years. Will I ever be able to reactivate that old micro SIM with PM...

Resolved! Sim card to receive

Hi, Please send me an other SIM card since my havent arrived.  Please help,OMG a horor storyMaxence

Resolved! SIM Card/Account active but no service

Hi! I made an account yesterday with public mobile and activated my public mobile SIM card. When I put the SIM card in it said my iPhone was not activated. I put my old TELUS phone card in and it still worked. Today I got a text requesting to transfe...

Resolved! locked out of phone plan

You guys contacted me saying that my credit card info wasn't going through and then in a matter of days you deactivated my phone plan and now every time I try to log in to my account it says that it's not valid. I even clicked on the button "forgot m...

Resolved! Why am I getting spam with suspicious links from PM messaging?

Does PM condone the use of the PM Messaging system for people to spam?  I received one and reported it to Lucien CS but since I received no reply, I'm posting here.  Below is a copy of the post - I wouldn't recommend clicking the link. I have high se...

Resolved! Unable to Process Recharge Payment Voucher

Dear Public Mobile, I need URGENT help. I have always bought topup vouchers from Recharge.com, since my credit card has never worked with public mobile. However things went south today. I was a day behind my payment plan and I had just bought two vou...

Resolved! Lost my data

I've been on my plan for many years.  $39/mo4gb/mo unlimited textingBC calling anytime.  Today I got a notification saying I used up my data(12gb/3mon) login to PM and it shows no data on my plan or in my usage.   

Resolved! London Drugs dropped Public Mobile?

Why did London Drugs tell me that they don't activate Public Mobile sim cards? They said they would rather promote Koodoo than Public Mobile?Where else can I activate Public Mobile sim cards other than your website?The salesman at LD said Public Mobi...

Resolved! I cant activate

I tried to put my sim number to activate but it says use valid sim number. I copied below the barcode and the number on the sim card but nothing work. Please help

Resolved! Locked out

I'm locked out of my public mobile account, I need help 

Resolved! Re: Receipt

Unfortunately I literally just days ago ported the numbers to Telus to solve this very issue, and PM instantly deletes all access to accounts.  They even deleted access to my longstanding Community Account that I've had for many many years before I h...

Resolved! @linkstomembers

I lost my old sim card and when I activated the new one,  I had to choose a new numberMy old number was 778-xxx-xxxx and the new number is 236-xxx-xxxx Edit by Dunkman: removed personal information

Resolved! Added a US plan to my plan and cannot talk or text

Resolved! Locked out

Hi. This is for my husband. He had not used the site in awhile, he wanted to change his plan, used his email and password and it wasn’t accepted . He got locked out. Anyway to fix this? xxxxxxxxxxxxxx@xxxxxxxxx

Resolved! New Sim Cards only available online

My local Walmart (who supplied the last 4 sim cards for my friends and family over the last 2 years) tell me that Public Mobile is going with an online only model for obtaining sim cards and starting a plan.  This is in contradiction to the PM websit...

Resolved! Monthly Statement

Looking for a statement that shows my street address associated with my cell #. 

Resolved! copy of monthly statement

I am looking for a copy of a monthly statement, last one is fine. I do not need my history usage as I am looking for a statement that shows the  

Resolved! Calls to Telus free?

My question is, are calls to the Telus help line free?     I had to make a call to Telus regarding a service outage and I know that I was on hold for at least 20 -30 minutes and then spoke with them for at least 10 minutes after that, but that time n...