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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I set up Text-911?

Hey Public Mobile Community! I’m deaf. I want to set up this text-911 service that I believe all Canadian mobile phone carriers offers to their customers for free. I am unable to find a way to turn it on. Can you please inform me how to set this up? ...

Resolved! Old rewards

Can we switch back to the old rewards system where I got a few bucks off a month? The new rewards system is only good if you want what you can buy for points. I grabbed 200mb data cuz it's always good to have extra but in hindsight, I much preferred ...

Resolved! i lost my sim card but need the same old number

i lost my sim card recently and i need the same old number.I have no clue what i should do because my old account, is also locked out due to not used for many months. i just bought a new sim card and when i tried to transfer my same number, it says...

Service Back

So guys just to update all of you. Get in touch with an agent. He added a credit on his end and ir worked. I am back. If the first agent doesnt help you text a different agent and so on . Dont give up. Some agents are better at this job than others. ...

Resolved! trying to change SIM

i got a new sim because i lost my phonei can’t add it without using email or my #and i can’t access either because my phones gonehow do i do this

Resolved! why does it seem like my plan has been changed? i no longer seem to have us data

I have the old 8g canada 2g usa talk text and data plan but now that i am in the US i cannot seem to access the data portion of my plan. I log into my account and it appears my plan isnt the same as it used to be? Has something changed ? I have not...

Resolved! Activation of SIM

It's been almost two weeks since i activated my new account under phone # 5**-***-***2 but unfortunately my SIM is not activated and upon showing it to a Rogers/Public Mobile outlet in a shopping mall the attendant there told me that SIM is corrupted...

Resolved! Transfer number to other person and stay with public mobile

As per title. I need to transfer my number to another person. And get a new number and stay with public mobile.

Why is Public Mobile the worst phone carrier?

Resolved! Account suspended, I can not reactivate my account. Account has enough funds.

Account suspended, I can not reactivate my account. The account has enough funds. Please help

Resolved! Activating phone number

Can public mobile retry activating my old phone number from previous provider now that the previous provider has reactivated it?

We Should All Recieve Credits to our Accounts.

Resolved! Reset password

Have been trying to make a payment since yesterday, forgot my password, went to "forgot password", entered my email and confirmed, keeps saying my login failed

Top up

Ho i top March 29 my plan work for one day and had to get a nother top up today

Resolved! How to turn of notifications?

Help! I'm getting incessant text notifications from Public Mobile. It's virtually impossible to figure out how to stop them, and they come at all hours... Does anyone know how to stop them?

Resolved! Plan Expired? What is going on?

My account has Expired? What happened to Auto Pay? Says Current Balance $8.00. Amount Due $7.00! So why has account expired????

Service suddenly suspended even though i paid in full and my plan is renewed?

Account still suspended

No service

I topped up yesterday now it appears someone has made off with my money. Account not working and no one wants to help. Very annoyed. Need to talk to a human now.

double charged

Yesterday suddenly i cannot use my phone, account posted expired and ask me to change credit card, my credit card not expire and using well for my husband account, than i retyped my credit card # again and they charged me double end up, and the whole...

Signing up with public mobile

Was submitting a ticket

Forward MMS to Email

Bit of a long shot here I know, but figured I'd ask. I have an LTE device (B315-7C4C) which we use for phone (via an RJ11 jack) and Internet as well as occasionally receiving SMS messages. The device can't handle MMS messages at all, when an MMS is ...

Resolved! I’ve been locked out, please help! 🙏

I was locked out of my account. It’s been a while since my last log in. I didn’t recognize the security question I was asked. I’m hoping to be helped, thank you.

Resolved! Rewards not applied

Yesterday, my plan didn't renew (I had to renew it manually) which caused a second payment on my credit card. I also realized that the rewards (-7$) were not applied. I can't see them on the account like before.How can I fix this? Thanks!

Resolved! Going on a trip

What do people suggest for add-ons when going down south? Do we only have access to talk time?

Resolved! Purchased a Top Up

Purchased a gig top up on March 31 and have not received any data on account as of today. All out of data here...now what?

Plan not working

I activated my account yesterday but the sim is not working at all. I have also not received any mail or text regarding the activation. Please what do I do?

Service is back

Service a la clientèle

Resolved! Email locked out etc

I’m in the states. I bought an add on of talk and text and data for 10 days. I ran out of data and thought I bought more data but think it wasn’t for US but just for my AB account.now, still in US and no data and talk and text not working. Ten day...

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