Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help! I moved my wife and my own number to a telus plan and now i cant get in to deactivate my public mobile accounts. The password reset doesnt work because my email doesnt exist and it wont send a reset code to my number on telus. Will I be billed ...
Right now I am feeling like I have been scam, no one to help me with my concern. Bought a Sim card with the intention of getting the black Friday plan, had to wait a week to receive the Sim, now I am at a loss with no customer support, no way to turn...
Hello, I am trying to port out my PM phone. I have received my text message and confirmed YES. My phone is now dead but the number has not been ported out yet. My new carrier can’t do anything and advised me to reach out to you to fix the issue. Plea...
I am in Michigan. Bought the 20$ add on roaming US text and call and it does not work.same happen last few times I went to Michigan and I cannot understand why. i have used the add on for the past few years without a problem until recently.
I have been waiting for my SIM card for almost a week, now I received my SIM card I am being told the plan is no longer available, is this for real? What am I supposed to do now.
I've been told my account will be locked for 12 months since there was a retracted payment. I have purchased a voucher as instructed, but because my account is locked I can't login to use the voucher. I've been told even if I submit the voucher and p...
Trying to activate a new account but cannot complete as an error code 837 pops up
Hi I received a message from Public Mobile Thursday December 1st, 14:38The spirit of the season giving me a one time gift of 2GB of free data and 500 free INTL. long-distance minutes.I would like to know how I can claime it.When I replied by YES2 it...
Monday November 28 2022, i upgrade my plan to the cyber Monday promotionnal plan ( 15Go , on 4G for 40.00 per month) that was suppose to be applied today December 01. 2022. But today my old plan remain unchange and i want to know why.
I purchased a new phone as well as a new SIM card. I cannot activate it online because the program thinks I am a new customer and I have to create a new account (cannot login in on my account).I then logged in on my account and changed the SIM card n...
Ticket number: 155603-597
Can I transfer another number (from Fideo) to my existing account, so that I'll have two plans with Public Mobile?
Is there any way public mobile can be contacted to resolve the issues?
My personal phone number has been listed as the contact number for Kamloops BC Aberdeen mall on the Public mobile website and I am constantly receiving unwanted calls. I am not a customer and have tried SIMon and phoning and emailing but all to no av...
So what happened is I checked my payment for next month and it showed $10. I checked and it showed that I was on the promo plan but also that I got $20 credit for next month that reduced it down to $10 including tax. I did not want to publiceze this...
I'm on the 3G $15 250MB plan and I referred a friend who activated her Public Mobile account at 12AM on November 28th. On the same day, I received a text offering $5 off your next 5 bills for both you and whoever you refer during the promo period. ...
Hi, Not sure where to put this.. I'm having account problems.I know my user nameI know the email usedObviously, the phone number as well. I cant get logged in to the account to get to my rewards - it says max login attempts..
May have deleted holiday rewards text
I got a call claiming they were public mobile. The # is 1-284-495-5559. Is this a real call. I did not answer the call but called the number and they said they couldn't connect me to public mobile.
So I'm trying to port my number to Freedom but it is failing and they are indicating it is because "number that you want to port does not belong to the service provider you have" and "I suggest to contact your service provider first to confirm it the...
Everyone would have received the More is Merrier email by now or shortly. They have also made it appear that Public Points is the way to go. For the customers on the old rewards system careful not to get baited into switching to Public Points. There ...
I activated my public mobile account. My phone says sos. It’s been 3plus hours with no phone. Help please
Hi i paid for the month and it still says i have no minutes and i payed for the $25 plan
Hi, I'm updating my address and Surrey is not an option under BC.
long time member.. .. so don’t need to be told to do this do that.. terrible data service as of late.. 3 g worked better.. not sure what’s up.. it’s not my settings or my choice of phone… stating my experience..
I activated my 2 kids phones on the same day. Daughter did not get my referral discount applied. Son did?
When I signed up, we missed adding the discount plan code and only added the referral code. How can I go back and add this code to my plan so that I get the $20/mo discount? Also, the plan is no longer showing these savings on the website so how can ...
Need help ASAP call feature is completely down. Can't login to account website seems to be bugged. Password reset doesnt work.
Can I use reward minutes to use Public Mobile while Spain on holiday ?
