Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unlimited talk not working

I'm on the $35 plan with unlimited text and talk. I have tried all the steps people have recommended apart from factory resetting my phone. I can't make any calls as I'm asked to top up as I have run out of minutes. Please help.

Resolved! CANNOT TEXT TO ENGLAND

Hello, I have been trying to text to England and I after I send the text I get an automated message right from a sender named 4685 which says that I have entered an incorrect number and to try again. I had a friend who has texted to England look over...

Slow Voicemail retrieval

Calling my voicemail and it takes about 45-50 seconds to even connect and get the voicemail lady to tell me how many messages I have.It is silent, no sound, no ringing, nothing, then she says how many messages I have, I hit #1 to hear it, another 30-...

automatic payment

card not accepted?Most of my cards are not accepted. ?Unable to Process TransactionSorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...

Resolved! Travelling overseas - England

Does public mobile provide an option to use phone and data in England?

Resolved! Lost my SIM!!

Hi, I lost my SIM and do not have access to the phone number. In order to activate my number, I need to login to self-serve but I am unable to. I guess I am not using right password and so I am unable to login to the account :(.Tried resetting the pa...

Data Usage

Resolved! Port number

I’m needing for someone to initiate a port request from a Number Barn I’ve been storing my number in. I have he account number and pin from the reseller. Thanks!

why is my plan in actived when I'm set up to auto pay

there was a charge taken from my credit card today May 2, 2022 for $12.65 but my plan should be set up for auto pay at for $25.00 plus tax. This happened last month also please fix my account and active my plan

Resolved! PUBLIC SUCKS

HI, I am on a pre-paid yes, I know what this means. HOwever, it appears that Public mobile has forgot the meaning of compassion and flexibility. 1)My visa was stolen and I had to get a new card, BUT I have COVID and cannot leave the house to get the...

Resolved! PUK Code Required

Hi there,My phone is getting this message when at the login screen:"SIM is now disabled. Enter PUK code to continue. Contact operator for details."If I could get assistance with this that would be great. Thank you

Not receiving calls or voicemail notifications

I'm not receiving calls or voicemail notifications. Received an email today asking about letting someone know a good time to call because they'd been trying to reach me and couldn't and I hadn't received their voicemail. Also didn't receive call to b...

Resolved! Voicemail response very slow (10-ish second lag)

When I dial voicemail, it takes about 10 seconds before the automated helper starts talking and about 10 seconds between me dialing a number to play or delete messages and the voice confirmation. This has never happened to me before and it is weird. ...

Resolved! Roaming in Austria

I added 300 international minutes to my plan.Arrived in Austria. Turned on roaming in my phone.My network mode is set to GLOBAL.I still don't have any data.Does Public mobile international work in Europe?

Add-ons

Hi everyone, I made a Canada-wide "Add-ons" 500 minutes purchase a few hours ago, but the service doesn't show up on my account and I still can't make calls. I need to contact a healthcare provider, and it is not a toll free number. I noticed that th...

Resolved! Promo Code

I am a new subscriber. I decided to move to public mobile because of this promo code 12MONTHS2GB. I am yet to receive the offerYour email was received and is eligible for this offer.Activate today on any plan $25/mo+ using the promo code 12MONTHS2GB....

Sim not working

Got a new sim. Put it in the phone. It won't call. I keep trying to activate it but says invalid.

Resolved! Locked outta of online acct

I'm locked out of my online account and cannot get back in question that was set up as the secret question is not the one I set up originally I have my password and it's not working I was just in my account not more than a couple days ago can you hel...

Resolved! Compatibility tool not working on-line

Hello,I have a old "unsmart" flip phone Samsung Model #SGH-S275M. Since I cannot seem to activate the compatibility tool, can someone please let me know if my phone model is compatible. Many thanks!Fran

Resolved! voluntary account suspension

hello im currently out of country and was thinking of suspending this number for a couple months. would that be possible? if yes, how do i do that? if yes, will i still be able to use that number on whatsapp? thank you.

Resolved! Question re: roaming in Canada

Here is a nice, juicy, easy question for this fantastic community: if I'm an Alberta-based Public Mobile client, will my phone work fine while travelling in Nova Scotia? Do I have to worry about roaming fees or anything weird?You're welcome, rack up ...

Voicemail appears to be glitching

I'm noticing issues with the voicemail service: delays in playback, delays in showing I've deleted a message (the notification on my phone is showing voicemail, but when I access to playback any messages there is no new content). I tried re-recording...

Resolved! Password not working

Hi the password I Have for my account isn’t working and I have a double problem because awhile back my hotmail account locked me out. I can send but not receive emails. So in order to get a password reset I would need to get an email from that hotmai...

Resolved! Sim not working

New sim card in but the sim number when I register says invalid

Account was suspended even on AutoPay

My daughter account was suspended. She is on AutoPay. She can't use the phone right now. It's the second month in a row that it happens.Please so something

Resolved! Reactivating suspended account with autopay

Trying to reactivate my daughter’s account and also reactivate her autopay after acct. being suspended for a month while she is away. The only option I see after hitting the payment tab is her credit card listed with the option to make a specific am...

Resolved! Data Usage

It says it is full but no I need this repaired asap please can only text here or message here.....no email yet

Resolved! Referral code

Can I post my referral code on this forum so that other customers can get the $10 credit?

Payment voucher

Terms of service

Resolved! Service disconnected with plenty of funds

My service was not charged this month and there was plenty of funds in my account. I need this fixed asap as I am pregnant and need to have my phone ready 24/7

Community

Forum Posts