Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
HellloI have an esim and don’t see the option for VOLTE on my iPhone SE 2022. When I had a physical sim with previous carrier I had that option. Asking because I’m heading to the US soon and would like to have VOLTE enabled. Is it automatically enabl...
When making a phone call I cannot hear anybody on the other end of the call and they can't hear me on my end of the call why is this and what can I do to fix this issue.
Has anybody else noticed over the last few months that they have been double charged by PM? I have been double charged for Apr, May & Jun. Once for my usual amount & once for another amount that I did not authorize. I also have only got rewards for o...
Hi,I have lost my phone with public mobile SIM card, so I can't log in my personal account any more to lock. What I should do? I have called the customer service number, it asks me for my four digit code to pick the option, but I don't have them.
So I made this Community Account and EverSafe ID before signing up for an actual Subscription. Once I make my Account full and Activate a Plan, will this Community automatically be linked to my new Subscription account? I just want to make sure ill s...
My Call Display just shows the province and not my name. I have two separate accounts, is that what the issue is? If so, can I set my call display properly?
Hi I wanted to subscribe to a plan and it is keep giving me system error , please help me. I have tried about one week now and it is frustrating.thanks
Hey guys one of my accounts has an expired credit card so it stopped working, I’m trying to get logged back into the account to update it and it keeps sending me a text with a security code to the inactive phone. Sort of a stupid way for this as it c...
Hello there,the esim install failed, we cannot continue after restarting app. We are asked to verify with the phone sms but we do not have the esim installed. Anyway to reset the setup.
Hello,I am able to make calls but if anyone tries to call me, it tells them the number is not in service. When I first got public, the phone was working fine. But then started having issues about a month ago with not receiving calls. I can make them ...
I called Rogers today and they said my number is still active with them. I switch to PM 2 days ago. Who can help me get this resolved. Rogers said to talk to public mobile
Not sure how to open a ticket but I just spent 2 days trying to port my number from Rogers and after I did - it seems I have very poor signal strength - should I delete the old esim? I have followed recommendations of resetting network settings and r...
I live in a city, no tall buildings around, mapped the towers, three nearby. But I have 1 bar and data almost nonexistent. I have tried LTE and 3G, no difference. Pixel 3Any assistance appreciated
i bought a sim card on public mobile i was suppose to switch after i payed my tab off with koodoo today but koodoo just came me a deal for 5 months 10$ off my bill till nov can i get my 11.50$ back in refund im new and i bought a sim thinking i was ...
I would like to speak with an actual person to finish transferring a phone number to Public Mobile. The phone plan is for my daughter and she does not understand the chatbot advice. We would like to speak with someone to finish the process.
I have two telephone number under my account, but now I can see only one phone number, how about another one? I can't see it anywhere on the portal.What can I do?
My new card apparently doesn't work... I had to purchase a voucher, which resulted in trying to renew my plan. I don't even know what happened but it took my voucher. I have no idea where the money went from it and now I still don't have a plan and I...
