Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Landline number port still isn't working after 4 business day plus weekend. wont let me log on for ticket
How has this happened? I’ve never used up my data ever!
what to do, if there is a billing problems..how to get thru the agent to fix the billings...
I have (or rather, 'had') two phones with public mobile; one personal cell for myself, and a "house" phone for the kids to use. But when the credit card I had on file for automatic payments expired and I forgot to update the info, my account was susp...
My android phone showed last month that my data went over the limit. I added $10 and although my account was automatically topped up yesterday, my data usage is shown as over the limit by 404kB but my I received confirmation that my monthly payment w...
Purchased US add on for both my son and myself and have zero service. Totally disappointed. My son says 3G is limited here in US and I can't see where I can purchase 4G. Is it available? If not what a waste of money.
Have tried on two diff browsers on two diff PCs, getting the errors note in the subject line.
City of Mississauga is not showing in drop down and typing it out doesn’t work either. Province is Ontario*
HelloI need to change my account email address. My current one is defuncted. Thanks
I'm trying to set up YouMail to work with my Public Mobile account. I have no trouble getting calls to my PM phone number forwarded to my YouMail phone number. But YouMail's "Test Call" process reports that call forwarding won't work reliably because...
trying log into my account to change my cc for payment. i dont sign in often and forgot which email is associate. the reset password isnt sending out the email verification so i had to change my password via my phone number. but even that doesnt tell...
I realize that the payment dates are every 30 days. But the implication on the plans indicate monthly. I mention this because the payment date for my plan has advanced 2 weeks since starting with public. Does it indicate anywhere easily accessible ...
So I recently had a successful change of my legal name, and thus deleted the old email address associated with the wrong name, but did not remember at the time that it was still attached to my Public Mobile plan. Now I cannot sign in because I have n...
i WANT to make a self serve account
Landed in Seattle yesterday,I paid for the US data top up and it is not working. My wife and I have the same plan and paid for the same top up. Hers is working. Mine is not. Why?
I have to log in with email and password all the time. I checked my profile and the auto sign-in feature is enabled. Previously, auto sign-in was working. Any thoughts Community?Thank you.
I signed up in Jan 2022 and love everything about Public Mobile so far. My plan is unlimited text and call to Canada and the US, with 10GB data plus 2 GB for signing up online (with a $2 credit on my bill for signing up online). My aunt is joining ...
What is the current maximum number of voicemail messages permitted on the $15 plan?thank you.
HelloMy plan usage shows a 1024.00 MB usedbut it just renewed July 15. Who can take a look ar it?thanks
Hi allI was trying to log in to update my billing information as it changed, but exceeded my log in attempts. Do I just have to wait an hour or so and try again or is there support that I have to contact in order to log in again?thanks
I am trying to activate a SIM card and port my number from Bell. It won't let me use my phone number because it says I need a valid Canadian phone number (but it IS my number I'm entering). Please help!!
Hello, riddle me ree: how much data have I used in my current billing cycle? I have attached 2 different conflicting images showing plan usage from what I think is the same billing period. (Does add-on data get used before regular data?) Thanks!
My payment went through yesterday, but my data did not reset.
Since public mobile login has changed I've had nothing but problems trying to get into my acc .My payment is due now and I have no service so I'm trying to login into my acc and can not get in ..This is ridiculous..why do they always have to change t...
Wanted to change Alternate Phone in My Profile. Found that City was erased and only four characters of postal code was present. "Markham" was not a city that could be selected from those present in the drop down. So I had to put "MARKHAM" in Addres...
Am wondering if anyone can tell me what is wrong with public mobile site since Telus took over? I’m trying to pay my monthly and it’s telling me I’m suspended. No I’m not, I’ve been with PM over a year and a half and every time I fill out my info to ...
Account suspended because payment method expired. I am on a payment page that allows me to use different payment method. I have provided all the information and confirmed at checkout. But the payment can’t be processed due to a page error. I can’t lo...
Hi I bought some add ONS but I can't use them use the site is down when will it be up or how can I get my account pin reset to me so I can use my phone I am needing help
i was paying $19.04 and my wife was paying $14.56 every monthbut this month ,we got charged $24.64 and @$25.76.even though she just changed the plan of $15 to $25。i referred my wife, i still should get the rewards.
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