Call not working

[Renci]

Hi there. My phone won’t let me call and the message is that I’ve used all my minutes. I have unlimited calling on my plan though. Can anyone help me?

[dust2dust]

We've seen another question saying they can't call landlines. Seems that requires talking to support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Renci]

Yes. Account is active and all paid up. No problem calling cells. Only landlines I’ve discovered. 

[Hollister]

@Renci 

Try putting a 1 in front of the number. Also rebooting, reset network settings, reinstall SIM card.

[dust2dust]

Can you text in and out? Use cell data (not wifi)? That is, is your account active?