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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I need to change my location where I live

I signed in to my account and bought a different plan awhile ago. I then noticed that it had that I still live in BC so I went to try and get figure out how to change that as I now live in Alberta. It took me to a place that wanted me to submit a...

Resolved! ticket

where do i create a ticket?

Resolved! I need help

I lost my phone and i cant get into my account cuz i they nedd a code from my phone number. How can i solved this if i dont have an access to my phone anymore? Please help

Re: @CS_Agent outgoing call display not showing name

I forgot the email address, can you please provide me with the email address associated with the number xxxxxxxxxxxxxxxxx

Resolved! Cancel my account

@CS_Agent I want to cancel my account immediately. My no.xxxxxxxxxxxxxxxx.Please cancel account. Thank you. Please reply. Mail. Thank you

Resolved! Can’t pay with my America Visa card

Hello there, I am a US citizen and visiting Canada as a tourist. Want to buy Prepaid SIM card. Went to store and purchased this Public prepaid SIM card. While entering the payment information online, system couldn’t take the my postal code. Why?? I a...

Resolved! Paying acct with a voucher number

I can’t log into my self-serve in order to make a payment

When I log in it shows me access unauthorized through the app and the web.I need support to pay and keep using my phone plan with public mobile

Porting a number from Petro-Mobility

I went to the transfer phone numer page and put in my Petro-Mobility number, it says "Phone number not eligible for port". That's it, or there is a solution to this problem?

cant login with my cell

why cant login from cell keeps taking me through set up account why ? download app from google play set up on my computer fine then want to use it on my cell it keeps saying invalid email ??

New SIM card

I dont understand why we have to purchase a new SIM card....current customers should automatically receive one. I'm a single parent and cant afford any extra expenses atm, whatever the cost...regardless, they should be providing them to existing cust...

Can't make or recieve calls.

If I call somwone it will ring, but it ends the call as soon as it connects. Text messages also aren't going through.

Resolved! Do you need a 4g plan to enable VoLTE? Thanks

Resolved! stolen phone got into my old account - can't access "my account"

I posted earlier about my stolen phone; I got into my old account. But now I can't access the my account portal to report the phone stolen. It keeps sending me to the page trying to sell me the new plans. I have one of the old plans from when public ...

Sign-in

Hello Everyone!I am fairly new here.Do I need to have two different identities to sign into my1) Public Mobile Account2) Community ?When I am in the Community and click on Sign-in/My Account, nothing happens.

Resolved! Can't make calls without 1 in front nor call 811

Hi @CS_AgentCan't make calls without 1 in front of the number nor I can call 811. I have restarted my phone, removed the sim card from phone then reinsert the sim car and nothing. Please help!

phone stolen can't log into main account

My phone was stolen, and none of my emails are working to log into the account for that number; when I opt to sign in with my phone number, it says it'll send a text message to my phone, which is currently stolen. I can not log in to report my phone ...

Resolved! Weak phone reception from home. 3G LTE

Will 4G service improve phone reception in home? Thanks

Not receiving calls or texts, can’t login to my account

I think my subscription hasn’t renewed, cant log in to my account because phone isn’t receiving verification code. So very frustrating. Can’t contact anyone. How can I talk or chat to a real person?

Can't receive text messages

I recently migrated my phone to Public from Rogers and I didn't know about the transfer text thing. Now I cannot receive any images nor access my account. I need help to fix that up.Can a customer support representative please reach out to meThank yo...

$15, $25 Plans?

What happened to $15, 25, $30 budget pre-paid plans? I was going to activate for one, but I don't see them anymore. Are they still available?

sim card

I am purchasing a new phone which has a nano sim card. I currently have a micro sim card in my old phone. What do I have to do to keep my account, phone number and everything on my old sim card ?Thanks

Renewal

I needed to change my service from the $35 to the the $15 one and I know I pressed change subscription on renewal date. But when I just checked it has not updated and if I change it now I don't get refund... Is there anyway to help with this as I am ...

Bought phone as never arrived

Hi,I've bought a phone on the Public mobile store the 21th of may. The delay is suppose to be between 5 to 10 of opened days. It has been 13 days now and I had zero feedback nor tracker ID for shipping.Is this a normal delay? I live in Montréal, s...

Resolved! Invoices

Need invoices for both of my cell phones like every month. How do I proceed I see changes have been made

How to activate my new SIM card?

Can’t seem to find the option on the website or app. I’ve already changed the SIM card number on my profile

Resolved! USA add-ons?

Hi,I am going to the states and my plan says I have 'unlimited international text & picture messaging'. Does this mean I do not have to purchase an 'add on' plan for texting? Is it unlimited both ways? receiving and outgoing texts from the U.S. and C...

Resolved! Question to EverSafe Changes to login and Profile ID

1. It use to be that one would need two passwords. One to access Account details and another for 'community'. Now it seems that the same password automatically gives access to both community and settings. How is this suppose to be more secure?2. If I...

Resolved! Plan gap between the $25/month vs $39/month

I am currently on the $25/month plan which I have had a good experience with. I don't use much data so the 1gb on this suits well. However, I do run out some months so I was looking at upping my plan. The only next plan up that I can currently see is...

I can't make or receive calls and have no data

Yesterday my service was supposed to renew but for some reason instead I get a notification from my phone saying my sim isn't provisioned and when ever I try to make a call it says not registered on bet work and today when I checked my account it say...

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