[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data not working
My data is suddenly not working in Edmonton alberta. Looks like I can call and receive texts still. I tried to submit a ticket but it just brings up an error page. I'm getting a message from my phone saying I need to sign into public mobile network. ...
Data just stopped working
First my Teksavvy internet went down throughout Ontario so I had to use my phone data which randomly stopped. Payment had just been made and I hav 19gb free.
Resolved! Data access is blocked when connecting to web data
Plenty of data left for months 3 gb out of 20 gbWhen disconnecting from mobile data and connecting getting this screen displayed
Data not working
It appears my data suddenly stopped working. I can still make and receive phone calls. Not sure where the issue lies but please advise.Regards,Mike Giampa
Resolved! Public mobile suspended me using my data plan
Okay. My landlord's WIFI is terrible so I subscribed 20GB plan on Public Mobile and use the internet by connecting my laptop with a hotspot. I used my plan like this about 2 months ago. Today, public mobile suspended me from using the data network on...
Lost data network access
My phone just suddenly shows can't connect to public Mobile network. Looks like I still have normal calling texting access but no data. Not sure whats wrong with it.
Hotspot
Why can’t I get someone to connect to my hotspot when I have used up my monthly data but I have multiple data add-ons that I redeemed with points and I can use that in my phone just fine?
Resolved! Out of country
EVERSAFE IS A GIANT WASTE OF MY TIMEHOW AMI SUPPOSE TO LOG IN TO MY ACCOUNT WHEN I CANT RECEIVE A 6 DIG VERIF CODE?????????? WHO IS THE SHORT SIGHTED TERD TO DESIGN THIS SYSTEM? I NEED TO CHANGE MY PLAN FROM OUTSIDE THE COUNTRY. WHY CANT A CODE BE EM...
Resolved! Setting up Sim on ipad to use data
I’m trying to set my iPad with sim (so I can get data) and pm wants me to verify my identity with a code they sent To my new phone number I just set up with pm. I can’t check the number on my iPad. What should I do? Also I don’t know how to access my...
Resolved! No sim
I have had my phone for about two years now, and all of a sudden it’s started saying no sim out of nowhere, and I have to take it out and put it back in to get it to work again. I keep getting an error code when trying to contact costumer service.
Resolved! ZTE MF279T for PM data plan
I want to use ethernet to connect to my PM data plan. It seems like a ZTE MF279T will work. Any ideas?
Resolved! International text messaging
Hello,Can someone please clarify what "International text messaging" means in the plans?Does it mean texting from Canada to a foreign country (USA for example), or does it mean you're able to text IN that country? I'm in the USA right now, wondering ...
Resolved! How to get old username back?
So..my email in past was attached to JB456.....used to just use username and password to log in. Clearly haven't been on here for likely over a year.. the other day I had to make a post as I am out of country and when trying to sign in it only asked ...
Resolved! Account locked
Hi, my account is locked, I need to change a credit card.
Resolved! phone/phablet
lte Tablet is compatible to use as phone on network? have vision problems need larger screen, touch area.
Resolved! 30GB $44 promo plan
New subscriber. Can only get 30GB $44 promo plan. How to get $39/month with a 90-day subscription?Subscribe to a 30GB $44 promo plan and pay $39/month with a 90-day subscription. Offer ends June 19**
Unauthorized access
SUDDENLY! My phone stopped working and says I ran out of minutes.. and when I try to access my account to buy add-ons.. it gives me unauthorized access...
Resolved! public mobile app
Do I need to have the public mobile app to activate a change in phone plans (subscription)? I have been a public mobile user for years, I just changed my phone plan two days ago and now cannot make a phone call. Do I have to have an app to be able t...
Resolved! Remove payment methods
I recently moved away from public mobile. I tried login in to my account and to the payment methods to stop the payments but i am unable to get to the page, i sign it but its like i am signed out. Please assist @CS_Agent
Resolved! eSim didn't install, what now?
Hi! After multiple attempts, eSim didn't install. I reset my network settings and rebooted the phone twice, still, could install. Can't open a ticket because I need a sim card number Any help would be greatly appreciated!
Resolved! about long distnce minute
Hello my public mobile friends, I wnt to know if we could hve China Roming,and can I make a phone call in China using 500 minutes long distance minutes? Many thanks!
Outbound calling doesn't work
I am not able to make calls but am able to recieve them. SMS works fine as well as data. Any idea what is going on?
Resolved! New email
Hi all , I lost access to both my account email and the backup email. I've created a new email and signed up with it, how can I link my existing phone number to that email?
Changed subscription
I am not able to open it. I want a refund
Resolved! Swapping phone plan
My current phone plane is a 4g plan but next month I am switching it to the 5g plan. Do I have to buy a new sim card or can I still keep my sim card that is already in the phone?
Resolved! Voicemail Problem
Hello! Is anyone having an issue with their voicemail? Mine is indicating that there's a voicemail when there is not. I can't clear the indication either. I've done a hard reset on my iphone XR, but that hasn't changed anything, the red dot is still ...
Resolved! What is the point to keep 10$ plan (13$ now )?
For extra 2$, you get a lot more.
I know someone confirmed if 15$ plan stil have unlimted incoming call but I am not sure about it.
Last month, after I used up 100 mintues, my free one-time 500 inl LD minutes was used a lot. I was definately not making a lot outgoing calls.
