Incorrect ESN/MEID message when porting number

[SteveDave]

I am porting to Public Mobile for another carrier. I entered the requested info and all appeared to be ok then I got the msg. I will like to know how to update the ESN MEID to resolve this.

[softech]

@SteveDave 

it is safer to provide account number than IMEI

No worry.  There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed

[Handy1]

@SteveDave  Please message support 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437