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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Yahoo!!...I'm in!!

I can now log into my account!!....

Resolved! Can't seem to login

Whenever I login, i get a picture of a dog and message saying "Oops! This page is down or unavailable for maintenance. Click below to return to My Account page" But when I click to return it back to the same message.

Can’t receive calls

I can call out okay but my phone won’t ring when anyone tried to call me. It goes straight to message.

Resolved! Will Changing my plan automatically switch from Rewards to Points?

That's pretty much it. I'm planning on switching from one plan to another. Will that mean I have to switch from Rewards to Points now?Thanks!

Take my phone overseas or leave it and forward it

I have my personal public mobile phone (only works in Canada) and my work phone (works worldwide). If I take my phone to Europe with me, my understanding is that I will not get any incoming texts/missed calls/voice mails - absolutely nothing.What if ...

Billing

Hi my husband's phone needs to be reactivated his cell 7786749263 that i need to pay for but system is down. What do i need to do in the meantime? Help

Want to add data

But when it asked for my 4 digit pin and I enter it it says it's wrong but it is no

Resolved! How do I transfer my old phone number?

Anyone know how I transfer my existing Koodo phone number when the My Account Public Mobile service isn't working? I just tried signing up with a new Public Mobile sim card, but I don't want to put it in my phone yet until I get all the account detai...

need to redo my credit card inofrmation

Hey Public Mobile, really starting to hate your utter lack of service. I got a new CC and need to update the info. No way to log in and no codes ever sent for a password reset. Totally stuck without a phone.

Resolved! Call forwarding while roaming

I am going to the US tomorrow and if the website issues aren't resolved by the time I leave, I won't be able to purchase a roaming add on. I can manage with alternate data and free incoming texts, but I'm looking for a solution for phone calls. If i...

Resolved! Plan

How do i upgrade my plan to have more data

Account Reactivation

Hello, I have been in contact with the CS_Agent in private messages, and they have assured me that they are able to reactivate my account after my credit card expired after i send them my new credit card info. I wanted to check in the community that ...

fix your page

Can't log in my account

I can't log in my account since early this week. Show "This page is down or unavailable for maintenance“.

I don't know the 4 digit pin

I can't make a ticket because I don't know the 4 digit pin or the Account number or the Last payment made on the account all the info is on the login of the account that is down!!!!

Need assistance please

I purchased a cell phone October 18/22 and my money was withdrawn. As of Nov 4/22 I still don't have my cell in hand. How do I contact them asking for assistance? Thanks in advance.

When I am trying to log into public mobile account I am getting System Error message

I am not able to log in to my self serve public mobile account and I am getting System Error message. I need to complete my payment. 611 is not working on my phone. I wated to pay for

Pay overseas credit card

Hi, I have recently moved to Canada and have not yet got a Canadian issued card. Is there any chance I can please pay with my Australian issued credit card?

Services not working

Yesterday I discovered my data was not working. I checked my texts and calls and realised I couldn't send those either. After trying to log into my account, I discovered that I could not log into my account or reset my password. Nothing is working an...

611 not accepting my PIN

611 is not accepting my PINCustomer Service is non existent. 611 is not accpting my pin. This page is impossible to use.

System Down

The system was up this morning just in time so I could port a number out but its down again

Worried about account deactivation

Hello yesterday my account was suspended a I need to update my credit card info. From what I understand I am able to buy a voucher and can top up my plan without using a 4 digit pin. However I am worried about possible account deactivation, does anyo...

Account did not renew due to system error, cannot pay via 611 as it won't accept 4-digit code. help

Trying to reach someone with public mobile has been impossible. Can't submit ticket as everything says invalid, automatic payment did not go through and 611 is an unsuccessful option as it won't accept a 4-digit code. How else do I speak with someone...

SIMs not delivered

Hi; I order my SIM over a weekago - but they haven't arrive! David

Credit card

I have pre-loaded Visa card from MoGo.Public Mobile doesn’t recognize it, so SIM card sent to me is essentially useless. Why doesn't Public Mobile recognize a Visa card.

Website Down?

Hi I was wondering if anyone has a ETA when website will be back up? I need to register new sim card and make payment on my expired plan

Resolved! 15GB for $40

Hi, I look after my wife's phone account and I had planned on getting her the new 15GB for $40 on her next renewal. I had that all set up but then she ran out of data so I thought to change her to the new plan right away but after I cancelled the ...

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