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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How to Cancel US Roaming Package

Hey Public Mobile Community! I recently purchased a US talk and text roaming package for my trip, but wasn’t able to use it since my trip was cancelled. How do I cancel this roaming package to receive a refund? Regards, Kelsey

Resolved! Email

Need too change my email

Resolved! Ordered a phone from the website

Hi, I ordered a phone on the website and it came with a free sim. Which I don't need. That was Feb 13th. I got the tracking for the sim card and it says it was delivered.??? I have not received an email or tracking or anything at all about my phone b...

Resolved! unable to change plan

trying to change to a lower spec plan but it says "This cost of this plan is higher than your current available funds.You will need to make a payment to your account to complete the plan change" I don't get it at all, i want to change it for the next...

Resolved! Plan

Need help switching plan to the 15$ starting next monthly cycle. "Agent"

Searching private messages

How do you search your private messages for just the messages from one user? Freaking hate this new set up....I can't find anything quickly like before.....

Resolved! My original community account is broken. I have no way to access it and I'm pissed off

All I wanted to change my email, which is not even possible from my "My Account" login. How do I do this? Do I now have to go link this community account, and if so how do I do this?

Resolved! International talk and text plan

Hi, can you give me more information on International plans. let say I leave for a 6 weeks vacation in the US and would need an international data, talk and text plan for this period? Thanks

Resolved! Error payment nothing work

Hello thereThere seem problem todayI can't not pay as amount due even the click is not working .There is a problem with login like ( oops , logout and login back , there something wrong ) Today is payment February 28 ( Make a payment to rea...

i was overcharged on my account, why?

my account was overcharged on the 26th of February. What do i do?

Resolved! Update credit card

I want to pay my past due charges

Resolved! Using US roaming after Feb. 2022 - the issue re. 3G networks

Help! I planned to buy a US roaming package for a trip to California in March, 2022. But I saw a message that said that the roaming packages won't work for some customers due to the 3G change. I have NO idea what this means for me. My phone works...

Resolved! Samsung A03s compatibility

Looking to purchase Samsung Galaxy A03s. Does anyone know if its compatible with public mobile network?

Resolved! paid twice on 1/26, 2022, HOW TO GET BACK MY MONEY

PLS CALL ME BACK OR EMAIL ME

I purchased a card and when I enter the pin it says that it’s not valid

I purchased a card and when I enter the pin it says that it’s not valid and I’m unable to actually get a hold of the customer service person other than a computer so somebody can help that would be greatly appreciate it

Resolved! unable to make or receive calls from another public mobile subscriber

Hello,My mom (Gravenhurst)can't call me, and when I (Peterborough) try to call her the line beeps and fails to connect without any error message. I am able to call other local phone numbers. Powercycled my device and other basic steps.Any advice or...

Resolved! Payment issue

Was charged twice for one month.

Google maps Navigation drops

I have a 2021 Mazda CX 5 and my Android Samsung Google car navigation maps blanks out and permanently stops. Its not like i am passing a blind spot as it never reconnects unless i restart everything. I don't know if this because i have 3G on Public M...

Not able to make and receive calls

Hi, I travelled from Thompson to Winnipeg but I'm not able to make and receive calls. I did everything restart my phone, changed SIM slot etc etc but it still not working.

Resolved! Says my email or pin are wrong

It says my email or password are wrong I know that they are right. How do I fix this? my credit card payment didn't go threw and I forgot my pin so when I added a public mobile voucher i couldn't activate my plan or use the money from the activation ...

demande de remboursement

Resolved! Can't send or receive image texts/messages

I have a Realme 8 5G that has been working great for me on the public mobile network with one exception. There are only a few people that I can send and receive text images from. Most people send me an image and I get a message to download it but it ...

telephone number gets 6UT1 message

I am a registered new user to Public Mobile. I've set up my SIM and chose a phone number. It's been 3 days but when someone calls my number it says "6UT1, this number is not in service". Can someone help me? I've repositioned the SIM and the text...

Resolved! how to transfer credit balance

I have a credit balance of one account, that will expire in a month. How can I transfer it to another account that I have on Public Mobile ?

Resolved! Is there a way to see where the actual cell towers are?

In some areas I get really weak or no signal, if I knew where they actually are I feel that would be useful info

Resolved! Not Receiving Calls

Hello, I switched over from Koodo in September, keeping my number. I've had two friends try calling me from out of province to get a "Call cannot be completed as dial", but I was able to call one of them successfully.To further test, I had a family m...

Resolved! I am locked out of my account

Need to reactivate so I can change credit card info. Unfortunately missed my monthly plan

Resolved! RAF

When I signed up I used a friend's referral code. She did not receive the referral reward and after contacting back and forth with Community, they say they have no record of my using her referral code.

Payment

duplciate thread

Resolved! PIN number

How do I find my 4 digit pi

Community

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