how to cancel services?

[Tannee1]

My sim card was put in and phone number transfered this morning all was paid but I can't get or send a call. This is way too fussy for me to deal with these chatting. I am tooo old to have this kind of fin with techno. I will return to my prior server. So I call the credit card to stop payment on something I was never able to use? How do I cancel this?

[esjliv · Accepted solution]

@Tannee1 - you can get public mobile services fixed, I am sure. What troubleshooting have you tried?

If the SIM card doesn't work in another phone, then ask customers support (CSA) to help.

The 2 ways to contact the Public Mobile Customer Support Agent (CSA)_Team are below:

1 -  Normally Faster - use this link to: Get Help With Public Mobile Chatbot], OR

2 – Slower - Use this link to: Contact Public Mobile Representatives (CSA) by submitting a PRIVATE MESSAGE to start a ticket to them here: Private Message to Public Mobile Customer Support Agents (CSA)

No need to cancel. 🙂

BUT, if you did a charge back on your charge from Public mobile and customer services gets your services up and running, this may cause you grief. Did you actually tell your card company to stop payment yet?

[Handy1]

@Tannee1  Port number out stop paying . But have you tried rebooting the phone ? Or reset network settings . If all else fails please get fixed 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@Tannee1 

don't give up yet, it is just sim card setup issue, PM support can easily fix it, please message them

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there