Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have a Samung A34, which should be esim eligible, but I am only given the option to purchase a physical sim charge when I try to sign up for a plan. I entered the IEMI and a red error shows up.Any thoughts?
heading to the States this week and planning on the US unlimited talk, text and 3GB data add-on. Tee 3GB is probably enough but if I use up 3GB is the data unlimited and at lower speed or is it 3GB and that's all and done, and have to buy another add...
Recenty I've switched to public mobile. However, I passed the 90 minute number transfer authorization text, so my number did not transfer. I went on my profile to manually type in all of the information again to proceed my transfer number, but when I...
Hello, I recently activated my account. Its been over 6 hours now and I still don't have cell and I cannot log into my account.I did send a PM to @CS_Agent, I am just wondering if there is anything else that can be done at this point? Ive tried resta...
I am unable to see my usage history, it only shows up to Nov 30th and nothing else afterwards. I changed filters, logged on and off my account and no usage history showing. I've never had this issue before, anyone experiencing this same problem?
Edit / Update for people here via search: Use your account number, not IMEI, when initiating transfers.Additional info: Most carriers require an SMS confirmation before allowing a number to port out. A few are an exception to this though (eg. Zoomer)...
HelloI recently changed my subscription plan to the $34 for 40Gb black friday subscription. However, it no longer says that this new subscription will change over on the 14th December like it's supposed to. Can I confirm this will happen and you will...
I need to put my SIM as lost/stolen… when I follow the instructions on the website it says to go to “my account” and then the “profile” tab…. There is no “profile” tab I can find.
Tried calling international number but received this error message:Hi, public mobile here. Sorry your call cannot be completed as dialled. Please check the number and try again.I've bought the add-ons for international minutes, and it's already refle...
Hi All,Initially, I had a number xxxxxxxxxxxx and then I lost the simcard then I order a new Simcard and got a new number xxxxxxxxxxxxx then I lost the Simcard again. If I want to reuse my number xxxxxxxxxxxx, what should I do?ThanksNghi
After the latest operating system update on iPhone a password is being requested to access a voicemail message but only a numerical screen shows up with no option to switch to alphabetic. Anyone else have this issue>
My credit card will expire soon, and the online update isn't working. it says the request can not be completed at this time. It is the same card and number and address but the expiry just needs to be updated, and the chatbot cant help.
Hi there, I’d like to ask the reason why there were two payments withdrawn from my account, $11.30 on Nov.13 & $66.67 on Nov.14 respectively. From my previous experience, there had been one withdrawal every 90 days. Why is it like this this time?
Paid for US talk and text, arrived Florida no way to make a call, tried texting again nothing.now trying to create a ticket and just get a ooups seems not to work, stuck in loop of click here and click here if not working. Time to get refund and fin...
Conditional forwarding stopped working January'23, but as I didn't have mobile service I couldn't reactivate it. I just tried to activate it again but the unconditional options do not work. . Message: Call forwarding connection problem or invalid M...
I have been trying to submit a ticket but it is not working. The system keeps sending me in circles.I was charged 3x for my first month (no extra credit for it on my account for future months). How do I get this sorted out ASAP?
After I transferred to Public Mobile. Suddenly, I can't receive incoming calls.I tried restart iphonereinsert SIM Airplane modeIs there a way to find a representative? I can't submit a ticket... I missed my medical phone call.. I can't believe what k...
