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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

referral code not working?

trying to activate a friends sim and im inputting my referral code and its not doing anything in the app....literally nothing....how do i know if it is working? when i go to checkout there is no sign of my referral code

No longer goes to VM when phone is off/busy!!!

I just noticed if someone calls me but my phone is off/airplane mode or busy the caller still hears the ringing and doesn't know it's off and thinks we're not answering. I just tried it with my dad too!Can someone test this and see if I'm not going c...

Switch package

If I switch from a 65$ 5G,25+25=50GTo a 80 $ 50 Gb package is it 50 gb +50Gb =100 gb package.

cannot activate without app?

so im trying to get my sons old galaxy s5 neo online with a sim BUT i cant figure out how to activate it....keeps saying to download the app BUT the phone is too old for the app and is unsupported and wont download!!!!

account number

What is my account number for my public mobile plan.E-mail: todnicholas1@gmail.com

Porting a new number to replace an existing Public Mobile number

I got a new set of numbers with very liked area codes of great interest and would like to know how to port those numbers to replace an already PM numbers please.

Miss used my rewards points

Hello, Hope there is someone in here that can help me get my points back that is miss used and misunderstood.I only had about 1.8gb of data left and 9 days to go before my data resets so I used my Reward US Roaming-3GB Data (15 day) at the time I did...

activating my esim

Hi, Just installed my eSim and transferred my old number over and it's trying to send me a 2 factor auth to my phone number but it's not coming to be because I think it deactivated my old sim so I can't get the 2 factor auth code.Any suggestions?H.

Nor registered on Network

Switched to S20 Ultra and now I'm told that my device is "not registered on a network" even though I can text. I just can't can't send pics or make calls Most of the time). I bought and activated a new SIM, I've reset the network, PM has reset the ne...

Resolved! Over charged

Hi u guys charge me twice amount of 39.94$ i try to submit a ticket but I can't i am a new customer and i am very disappointed

Phone transfer failed. Support request form failed.

@CS_Agent My number port failed.When I tried to submit a support ticket, the submit button would not enable no matter what data I put in the fields.Please help me port.

sim card

ordered a sim card to be sent by mail aug 25th order number 345111 Did not receive to date

US roaming add-on

I purchased a US roaming add-on when I went to Las Vegas May 29th-Jun 2nd....and it never worked, kept getting error when trying to use my data.I tried to open a ticket to request a credit to my account for this add-on that never worked and keep gett...

Usage History Download

The usage history download only provides a few days of history. I want to download 90 days. It's broken. The old website provided a download of 90 days.

Ordered a SIM with no order number

So I ordered a SIM card, the payment was realized I got charged and never got a confirmation of Shipping or a order number.What could I do? it's been more than the '10' Days stated on the buying process and no SIM has arrived.

Is this a Canadian company?

Inapprpropriate content removed. Racism will not be tolerated.

20 off monthly for 15 months is not applied from Black Friday

@CS_Agent20 off monthly for 15 months is not applied from Black Friday offer, we connected on November 27th, 2022, we bought SIM cards for two users/numbers.

Resolved! Calling a USA phone that is roaming in Canada

My friend is visiting Canada from the US. So they connected to a Canadian carrier while roaming in Canada. I seem to recall that there was a prefix that could be input prior to entering a US phone number that allowed one to call without long distance...

Calling Fiji

Can I make calls from Canada to Fiji ? And if yes what international pal. Do I purchase ?

VoLTE-only phone?

I am not expecting to get many solutions but I hopefully I am surprised!I own a Light Phone (no internet access, no apps). I cannot change any sim settings from the phone and need Public to do it from their end. I cannot see the option to contact the...

3G Plans hidden

I understand that PM has now turned off the $15 and $25 plans form their browser. But are they missing a trick in doing so, as prospective users will look at the browsers only (they are not going to install app just for browsing plans) and will go to...

Receive copy of receipt by email

Hello, how can i receive copy of the receipt by email? I think it is not a fair practice to charge a credit card without sending receipts. Yes, I know I can view receipt online. However, should I not be notified of a charge when it is being made?It i...

Signal connection in U.S 5G

Hi I just want to ask about the signal connection of PUBLIC MOBILE in U.S if do you have, because my job is need to go in U.S everyday in different area may i know if the signal connection and the internet service of public mobile is good or not in t...

Companies seeing my number as VOIP during 2FA registration

Hi,This is becoming more of an issue recently. I ported my number from Telus several years ago. To my knowledge it was never a VOIP number.Anyone know a fix for this?

Resolved! How to remove my card

Hi. I am leaving the country so I need to cancel my plans. I googled how to cancel my plan and the answers were just remove the card info from payment setting, which is impossible right now.Is unsubscribing the only option to cancel the phone plan?

Friend reward

I have two friends that have used my referral code and yet I have not had a referral on my account. How long does it take to process?

Resolved! I can't login because phone is lost

I can't login to my account because the device is lost (with the SIM card) and the EverSafe code is being sent to that number. This seems like a failed system. Please help me get into my account.

Resolved! When can I expect to see the one time $10 discount applied to my account ?

I signed up and activated my account yesterday. I added the referral code at checkout and didn't notice a change in the total thinking that it will be applied on the next invoice. But now my account is showing the bill amount for next month without a...

SIM card error

It says invalid SIM / SOS onlyIt was working fine beforewhen I reboot the iPhone it works then same message again

Transfer Port Request SMS

I have been trying to request a port transfer from PM to another carrier but I am not getting the SMS to my phone. I have tired to take out the SIM and put it back in but it is still not working. What can I do?

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