Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hii recently experienced very slow data. I had 4g and switched to 5g network. Still very slow. Some time can’t connect. Can you please help?
Just received notice that my subscription has been placed on hold due to an unresolved payment issue. There have been no changes in the way I pay this account. Why can't you talk to an actual representative?!
Hi there. My phone won’t let me call and the message is that I’ve used all my minutes. I have unlimited calling on my plan though. Can anyone help me?
Is anyone else having trouble calling landlines #'s? My phone, my partner's phone, my dad's phone and my daughter's phone (all on their own accounts) haven't been able to dial landlines for weeks now, calling other cell phones works fine! What can we...
Can my account be activated until Thursday?
Good morning, I have been with public for 3 years or so, (I do not know why i had to create a new community profile when i already had one) and I am currently on the 15$ plan and would like to upgrade to the 25$. I have 20$ worth of rebates per month...
My daughter phone will not turn on and I’m trying to activate her Esim on her new phone, is it possible ? I’d like to be able to keep her number
How do I get the free trial esim for nova scotia
Hi, I am so sorry but I just bought the wrong add on for 1 gb of data for Canada whereas I need it for the U.S. Can the Canada one be canceled please?thank you
Hi there, ive been with PM since 2020 & im on my third year, i should be getting $3 so far in loyalty saving but only seeing $2 could someone help ?
I've joined about 3 weeks ago. and for the most part I haven't had any issues. but tonight. I have no data . had to head home from work to get wifi. tried restating my phone. turning the e-sim on and off. making sure airplane mode is not on. text and...
I seen someone share a picture of the old Rewards System, how it shows the leg of Referrals unlike the new point system.I just noticed at the bottom it says 'Get your personalized Referral code below'! What? On the old system you can make a custom Fr...
The app will not allow me to transfer my existing phone number. It has already taken the payment out of my account but is frozen when I try to set up my account. How do I get it to work or cancel and get reimbursed????
I signed up for public mobile yesterday, and I got a referral code from a friend but it didn't work, said invalid. It really was her code so not sure what to do now and if we can still get the discount? Please help.
HiI have created my Public mobile profile, and am trying to purchase a subscription plan. Once I choose the plan and try to log in, I get the message;I heard that Public Mobile is out of service and is shutting down.Please advise on how to proceed, M...
Finally got my account set up, however I can't figure out the voicemail.I clicked on initialize voicemail link and dialed my number, however I can't figure out how to choose my voicemail pin. Help please what am I doing wrong?
I’ve had my new iphone 11 for just over a year. It stopped reading my SIM card a couple weeks ago. I have had my phone checked with Apple and there is nothing wrong with it except it won’t read my SIM card anymore. I have put my SIM card in my old i...
Will I be able to receive calls and messages in Ontario with the 35$ Quebec only Plan? I will be spending a few days in Ottawa.
I have the $15 3G plan. My phone shows 3 bars with LTE and when I try making a call the call never starts to ring. Other people who have Telus that are in my same location can make calls. Does public mobile get a weaker signal then Telus?
Hi, there. I have an unlocked iPhone 14 pro max. I’d like to use esim instead to use a nano SIM card. May I?
I accidentally purchased 3 gb data for $30. I meant to purchase 1 gb data for $15. Is there a way to change this now? Thank you
I ported in my number which is working correctly. But when I ask for my SMS code, I believe it’s sending it to the temp phone number I was given when I was in the porting process.
Hey! I recently transferred to another career service, my billing date was usually 19th, I paid my first month but moved on the 16th to the other service. So, will I have any owing any bills?
Hi everyone,We’re in process of moving into our first house and discovered we’re having trouble with signal strength…* Sometimes have trouble getting a call out. * Not sure about receiving, we’ve only been there a short time. * Text messages all seem...
I can call and use data texts ext... however I cannot receive calls at all. I was told this was an issue with porting my number VIA a text from public mobile. However I need a moderator to help me and fix this issue for me asap!
Hi allI'm a new customer, and I'm not able to set up my voicemail. Following the prompt via holding 1 and then selecting English immediately is followed by a prompt for a voicemail number...which isn't set up. I tried my phone number as others have s...
I recently went into my account to change from an esim to a physical SIM card. I updated the SIM card number. I thought it worked.It didn't work. But my esim also no longer works. So now my phone number that's connected to the public mobile service I...
