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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Plan 35$ 4G + add-ons U.S. Talk and Text Bundle: $15/15 days

Hello, I just registered to the plan 35$ 4G plus I added an add-ons U.S. Talk and Text Bundle: $15/15 days... My questions are : -I see it in my account the add-ons, do I have to activate, any other step or it is automatically activated as soon I pay...

My account is being billed less than it should be

My account is being billed less than it should be (should be Total $35.00 ($20.00 Disc. from $55.00) being billed $15.00 +tx. Can't pay more, your system is applying $20.00 disc. twice. But then your system finally realizes it's not enough then free...

Resolved! Christmas Bonus Not Received.

I Replied, but haven't received any Bonus. Why????? I replied on the same day. @HALIMACS I am with public since 2019!! ;(

Resolved! Site graphics

Is there a legend (or explanation) for the graphics used on this site? (e.g., the icon on the upper right of this page, the one that possibly is a flip chart?)

Resolved! Changed my plan do my rewards get transferred to the new plan (friends referrals, autopay, loyal)?

If I changed my plan, do my rewards get transferred to the new plan (friends referrals, autopay, loyalty)?

eSIM for Data with Public Mobile Talk & Text plan ad on in USA

I have an iPhone 13. My intent is to purchase a Talk & Text US roaming ad-on from Public Mobile & to combine that with an eSIM plan from either Nomad or Airalo eSIM. The eSIM is data only so I don’t believe there will be a second phone number associa...

I cant recieve SMS messages

Hey, I got some reciece SMS Messages issues. I can't send and receive code/ messages from some app and my friend. Can you help me?

Resolved! Reference Number "Public Mobile 855-4782542 BC"

My wife, Deborah Hxxxxxx, and I, Walter Sxxxxx, made 2022 credit card payments of $39.95 each on Nov. 11. Nov. 30, Dec. 12, and December 30, to Public Mobile. On all four occasions the reference numbers listed were "Public Mobile 855 4782542 BC". I...

Overcharged

I have been overcharged!! How do I talk to a person about this?!

Resolved! US Roaming Add-On Disappeared

Hi there, I had a 10-day US Roaming bundle which has disappeared from my account and I can no longer SMS. I also bought an additional IS data roaming add-on after using up the one in the bundle but am unable to use cellular data. I have very infreque...

Resolved! Charged 2 times

How will I get refund if I can’t talk to anyone!

Resolved! Petro Canada Mobility

Does anyone know what to select in service provide for Petro Canada Mobility? I want to switch from there to PM.

Resolved! Phone Post Purchase Issue

Hey thereI got a phone from Public in September and now it says the battery needs to be servicedIs there any recourse here?I mean I know its used any everything, but shouldn't a battery go more than 4 months before its pooched? I mean who inspected t...

Resolved! 4G Data speed

I recently upgraded to the 4G service but the speed still feels like 3G service. Any insight into this?

Resolved! Didnt change plan

Hi alli changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

Resolved! international data add-on

Hi,Is it possible to purchase international data add-on to my plan? not just Canada or US. I'm basically looking for a way to get internet access on my phone for voip calls. Is that possible with any Public Mobile plan or add-on? I only see Canadian ...

Resolved! Phone

How do I check on a phone I ordered, never received a confirmation

USELESS CUSTOMER SERVICE Setup

Why does Public Mobile make it so difficult to find simple customer service via Online or by Phone. Talking to a stupid Bot and then submitting a ticket doesn't help to solve a current problem, it only prolongs the issue. I wish companies would dro...

Resolved! New SIM, New Public Phone Number and Cannot Send/Receive Texts or Calls

Hello,We bought this for our Son on our old Galaxy A8 and is not working. I have reset and reseated and powered down at least 20 times. The antenna seems to have a good signal and the phone does not recognize the SIM or carrier. The compatibility ...

Wanting to stop service for a month

Hi AllI am signed up for automatic billing butam going away out of country for a month soon.Can I simply untick the automatic billing?I don’t wish to be penalized or lose my status/number, but don’t really want to pay when I’m away.Thank you for any...

Resolved! Connected to what I assume is a CSA conversat

I recently dialed *611 as it is the only way I can reliably check my data usage (I have a 2GB promotional bonus and a one time 2GB bonus from the holidays that doesn't show up on My Account) Instead of being connected with the usual IVR menu, I was...

Resolved! Rewards

Here’s my issue So will I need to submit a ticket or will this fix itself

Resolved! Ordered SIM card, but promo expires tomorrow

I want to get the boxing day deal and I ordered a SIM card. But the SIM card will not arrive for another 5-10 days and the promo expires tomorrow. I cannot make an account without the SIM card to select the plan and I cannot submit a ticket without a...

Resolved! Bell Fibe and Public Mobile - conflict

Since our building changed from Cogeco to Bell Fibe, all wireless to the TV, We have had problems with our PM phones.We cannot call or receive calls. It may be fixed for one of the phones, but how do you tell if someone has tried to call?5 days after...

Resolved! Public mobile self serve page down?

Trying to login to my account, I keep getting " Page Expired. The page you are trying to access is no longer available." Is the PM website down ?

Resolved! Plan

Can I reduce my monthly cost on one of my plans if NO TEXT AND NO DATA MB IS NEEDEDJUST TALK? Melvs

Resolved! Cancel the service

How do i cancel my service?

Resolved! Monthly bill

I need monthly bill for my proof of address. How and where to find it in the online account?

Resolved! Need creat account to update credit card info

Hi I need an agent to help to creat account to update credit card info. Trying to pay. Thanks.

Can receive texts with US unlimited talk and text

I haven’t be able to receive any texts while in the US. I have the 15 days unlimited talk and text, plus 3G. I’ve turned off my phone and did everything the bot told me to do. I’ve been here three days not, but my account says I still have 15 days le...