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Didnt change plan

dcabungcag
Great Neighbour / Super Voisin
  • Hi all

i changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.

7 REPLIES 7

Dantorstol
Good Citizen / Bon Citoyen

Try hitting the “refresh button” on the data page. It may also take a few days for it to show up.

 

I recently had a 35$ plan but upgraded to the 40$ plan with 15gb but it was still showing that I only had 5GB

dcabungcag
Great Neighbour / Super Voisin

Thanks

dcabungcag
Great Neighbour / Super Voisin

Its all good now. Thanks

HALIMACS
Mayor / Maire

@dcabungcag 

 

Click yellow area in your self serve:

 

HALIMACS_0-1673205664313.png

 

 

 

 

hTideGnow
Mayor / Maire

HI @dcabungcag   it could be browser cache and you are reading cached page.

 

Try to clear cache, close and restart browser

or try access My Account using Private/Incognito/Secret mode 

hycm53
Mayor / Maire

@dcabungcag wrote:
  • Hi all

i changed plan from 50 to 40 but didnt changed to 40 dollar with 15gig. Can you please help me.


Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help

walker1
Mayor / Maire

@dcabungcag 

Try logging into your account using a browser in incognito or private mode instead.  Then do a refresh of your overview page.

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