Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I posted yesterday that my phone service wasn't working (calls and date) and thought that it might be a network issue or due to some outage. It turns out my account had been suspended, and I couldn't even access my online profile. There was no way of...
Number not registered and no network- tried changing the SIM card too, changed number toonothjbg works
I was on the $40 a month 15 gig at 4G speed plan and have been for the past few months. After the outage of public mobile the other day my plan has now switched back to the former plan I had which was $50 and 10.5 gigs at 3G. My question is how do I ...
I’ve been trying to switch my Koodo number over to a public SIM card, but I made a mistake in my original number request so it didn’t go through. Now I can’t update it because my phone number is apparently “invalid” all of a sudden. How do I fix this...
I didn’t receive a confirmation email with my order number therefore I cannot track the shipping please help
I have no cell service today on the Bruce Peninsula, is the service down for some reason?
I updated my new address in my profile/account. Today I purchased a new SIM for the 40 dollars plan. Unfortunately, I got an email where it is shown that the sim would be sent to my earlier address. Can you/somebody help me get the address corrected ...
I need to change my email address
$40 for 15GB promotion is not showed in plan option when tried to activate sim in Step 3
Hello, I just moved over to Public Mobile on 7 Feb 23. I transferred my current number and I missed the SMS text as the messages were slow. What do I need to do to get this fixed? Many thanksJudy
Hi Folks, I set up my PM account this week and didnt receive the triple point promo on my first bill payment. Is this normal ? Or will the promo take effect for my next bill ? I have a $40 plan and got 2 points for points back (the normal 5%). Shoul...
I know, in Telus an Koode we have the option to block all internationals junk calls.Did Public have this option? Thanks
I paid my phone bill and that was on Sunday February 5 and still have no service HELP!!!
Is anyone else having trouble trying to get a payment to process? We have automated payments come out for 3 different phones/accounts but it says one account is suspended until we make a payment. We went onto the account and all the credit card infor...
I need to pay my account so you can reactivate my phone .
Hi need help try to use Simon for this get error 404 page each and every time
It seems that you try to take the money before the due date this has happened so many times to me I’m a little pissed right now
Can anyone shed some light if I want to take my public mobile sim to the UK for a week?
I would like to transfer from my Mom’s email to my email, and I was told I had to create my own personal community account in order to do so, so I have now.
I've unsuccessfully tried to add an "Add-On" to my account, funds were added, I got the "Success" notification, but the add-on isn't showing up in my account (nor is it working, obviously). I'm at a loss to figure out where the issue might be?
There would be a lot less anxiety and complaints and inquiries and it would be a lot more professional instead of seeming like a college startup the way it does. Even the chat feature isn't covered in the scheduled time frame. I can be chill about ...
I am trying to request copies of my call history for legal reasons. I have sent the moderator 5 emails to no avail. HELP! HELP! HELP!
Is I’m card just stopped working in all devices just shows up and no SIM card in device
I am receiving Loyalty and Pre-authorization awards yet my wife on a separate account with a pre-authorization set up and joined the same day as I did. She also received these rewards for her account but they stopped in January when her bill increase...
I'm not great at remembering passwords. I signed up with Public Mobile with an email i no longer have access too. I need to sign into my account to change my credit card. When i use the self help portal i don't have the option to re-associate my acco...
Good Morning -I have read through a lot of the information on this subject, but am still not clear as to how to do this. My husband and I are going to Maui, Hawaii for our 50th anniversary and although we plan on being "disconnected" from our devices...
Would like to change providers and need to get permission to keep my number
Hi all I’m a newbie. I just activated my SIM card. I bought the 15 gb at 4G speed for $40 a month. On my phone it’s showing 2 bars and LTE. Is that normal? Shouldn’t it show 4G? Another dumb question. Where can I find my phone number on my cell? TIA
I'm in Abbotsford, BC and the network seems to be down. Calls and data not working. I can't sign in to Public Mobile either. Anyone facing a similar issue? Helpline not working either. Who should I contact and when will service be resumed?
It's really weird I got $15 plan for my daughter recently I noticed it's changed without my knowledge and I got charged $41 a month any body explain why?
