[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! 500 mins int bonus
Hi,I have accepted the 500mins int bonus. I will go to USA for several day. Could 500 mins be used in USA? Do I need to do anything to let it work? Thanks
Suspend my services
I just realise I forgot to recharge my old account I am not able to login my accountIs there any way I can get back same number againI already had new public mobile number
Resolved! MMS Settings for Samsung Rugby 4 (B780A)
Hi all, I've read other posts for other dumb phones / flip phones & MMS, but I can't seem to get the settings to work for mine. I can't edit APN settings on this phone, but I can set up "Network profiles". My current MMS profile: Name: Public MMSHome...
Resolved! Update message from 611
I had a message from 611 asking me to visit self serve (link provided in text) to make an update to ensure uninterrupted service. Is this legit? I logged into my account and don't see anything there about updates.
Resolved! Block data from Public Mobile account
Can I block data from my Public Mobile Account (not from my device). The reason for blocking data from account level is because I am using another eSIM with 5G data as a secondary SIM on my Samsung S21 phone. Now my Samsung phone first uses data from...
Roaming package
I just wanted to inform the PM community about my experience with the roaming package offered for US travel. I was aware that there might be limitations going in, but I was unprepared for utter uselessness of the calling package. In my opinion, the s...
US Roaming not working
A couple of days before my statement date I must have run out of minutes?? I thought it was an issue with running out of US roaming so I purchased the 15 days roaming service. Now, when I try calling it's saying I have to purchase US roaming. But, ...
Resolved! Travel
Is there an extra charge if you travel in Canada and use your phone for Canada only calling
SIM Card order
I placed an order for SIM card to join Public Mobile on February 16 - Please check the status of my order.
Phone data is not working properly
Everytime I step out from my place and use mobile data instead of my wifi. The mobile data is very slow or sometimes not even functional at all.
SPAM message son public community
Anybody else keep getting spam messages on community? Have any ideas on how to make it stop?
My friend did not enter my reward-a-friend code during activation. Need to do this retroactively
My friend did not enter my reward-a-friend code during activation. we need to know how to retroactively after activation so we can both take advantage of our rewards. How do we do this?
Rewards vs.. Points
Hi everyone!! I'm not sure if this has been asked before, but does anybody know what's more worth it-- public rewards or public points? Let me know!
Speaker randomly shuts off
This only started recently, but now, whenever I call someone the speaker will shut off randomly. I have to press the speaker button again and then it'll shut off again sometime later. No clue why it's doing this. Hasn't done this in the past year and...
Resolved! How to apply free promotion?
I have several free promotion add ons. I am not sure how to use them. I would like to use one of the 500 mins one time international long distnance. Can someone help? Thank you!
i want to log into my account
I want to reset password to log into my account so I can set up preauthorized payment as my phone has been disconnected. but when i type my phone number in to to get code it says it it cannot be reset at this timeI need to activite my phone asap
Getting Not registered on Network
Getting error when ever I am trying to callThe SIM is not working, it seemsUnable to activate the SIM as well
sim card can not make a call ,, but can recive message
it is showing that the plan is active but I am unable to make calls with my public mobile SIM card, but i can recive message
Data idea re 4g vs 3g
Just a thought I'm having, for those like me who deal with iffy reception, but are curious how their situation would handle 4g data/connection, it would be neat if there were an add-on possible to pay a small fee to unlock/remove the throttle for say...
Resolved! Error 821
Trying to activate sim, got error code 821 tried to activate again now saying my phone number is not valid Canadian phone number
Resolved! I HAVE BEEN OVERCHARGED
Good day,I have been overcharged three times on February 24th, 2023 for 1GB Add-on I did not purchase. Please look into this urgently and revert payment. Also, how do I renew my current plan before the exact renewed date? Thank you for your time,T
Unable to activate SIM card
Hello I have the activation code but I was unable to input it and now it is showing that the plan is active but I am unable to make or receive calls with my public mobile SIM card
change Sim card Error
I recently changed a new sim card through my account. It looks straight forward, but after I updated my new SIM card at system, and it showed successful message. Sim card is not activated and show "SOS" on my iPhone.
Are you looking for friend referrals?
Other carriers are raising roaming rates. Public Mobile offers US roaming bundles at great prices. Just another selling feature to convert your friends and family https://mobilesyrup.com/2022/02/03/rogers-increasing-us-international-roaming-costs-m...
Resolved! Just asking ...
Can PM change my plan without me knowing?I was charged today double amount that I am paying usually, and I have the surprise to discover that they changed somehow my plan from $25 to $40.
Resolved! "Number not eligible for port"
Hi, set up a new account for a friend and all went as expected, ported her number from Shaw Cable (landline).The process was completed and we tested incoming and outgoing texts and calls. Then the incoming calls stopped. Outgoing still worked. Then g...
Resolved! did nor receive my sim card
hii pid for sim card on line and i expected to receive sim card 5 to 10 bussiness day.unfortunetly still i did not receive my sim cardi paid include tx 11.39 CAD .if you cannot deliver it return my money
Resolved! Phone won’t reconnect after payment?
My phone stopped working today February 28 2023 and my account is saying active and my renewal date is tmr March 1 but when I spoke with the chatbot it stated my account is inactive. I paid my monthly payment of $50 two times now for a total of $100 ...
Resolved! Got SIM & voucher to set up new phone then was forced to use credit card for initial setup. $ Gone!
After the initial setup could not be done with the voucher purchased, I used a credit card to do so. After everything was active and working, I entered the voucher number to have credit for March 2023 plan renewal. It showed in account but has now di...
