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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

data problem

I can't use my data.when I checked my account,i found my plan is changed.my plan is $25 (with 1G data) ,but on my account there isn't any data in my plan.that's why I can't use any .I'm sure thatyour system has got problem.It's my second time that my...

Resolved! SIM card not working

My phone stopped working a week ago. The phone itself works, but I can’t send or receive texts or calls and can’t access data. Swapped the SIM card with my moms and hers worked fine in mine but mine didn’t work in hers, so I believe the SIM card is b...

Resolved! Pwd reset inability

I have the same problem as GCD (Good Citizen) and I’ve spent the whole afternoon trying unsuccessfully to reset my pwd. same error message. unable to call from my cell phone unable to receive calls or text messages *611 does not workAbsolutely frustr...

I activate two accounts and one of the accounts never worked

I activate Two accounts and one of the accounts never worked after responding to the text message with a yes.

Resolved! eSim

Does public mobile offers eSim?

Loss of Rewards using Lost/Stolen glitch

@J_PM and the rest of the community.... I am gobsmacked that I am posting about this again after getting a resolution over two years ago but I have had some resistance over that time period getting rewards applied for the bf who has lost, found, lost...

Resolved! Credit card

How on the world do u change ur credit card when it has expired n u get a new card. My phone is disconnected cause this thing won't let me change my card.. It's slower then death n takes forever to load. It's super annoying.I need my phone yet I c...

Resolved! Plan not working, can't log into account, can't submit a ticket

Suddelly my plan is not working, each time I try to make a call I get a message "sorry we can't complete your call." I also can't log into my account as it says the password is wrong, I try changing it but it says "sorry there was an error resetting ...

Resolved! Determining area code before signing up

I am considering joining Public Mobile as a new customer. I have a new phone. I live in Qualicum Beach, BC on Vancouver Island. I will need a new phone number Is there a way to determine before signing up what area code will be available? I would p...

Two-Factor Authentication Feature Request/Suggestion

It's great they've added two-factor authentication (although only via SMS & email from what I can tell, not a dedicated Authentication key). However, it's incredibly frustrating using desktop to sign-in, and then choosing email, only to not be able t...

Resolved! Emails not transferred to new phone

I had an old phone Samsung S8+ and just got a new phone Samsung A53.My phone company Fongo, VOI, will not be providing services after July 2022. We have a phone number for our land line for the past 35 years so I wanted to keep that number. So I wa...

Resolved! Account is locked

Unable to login.

Resolved! browse chrome from mobile not work

i saw say about browse in private when i using an incognitoit's working. why,there a mistake from last week

Resolved! PIN number

I need my PIN number to port out of Public mobile. How would I go about resetting this, as I don't remember what it is.

Accès à mon compte

Text image not downloading

I have been having problems lately downloading text that are images. I have my mobile data on as I found previously that WiFi wouldn't download them. My phone is a Moto E4 if that helps. Any solutions? I have cleared cache already.

activating sim card

Resolved! I want to convert to Public

Few questions: How do we switch to Public while maintaining our current numbers? Is there a brick and mortar store we can visit or is everything purchased on line?

Resolved! Register account

I am trying to register my account. Please send me instructions on how to do this.

Resolved! How can I do online sim swap for public mobile

Hi,I lost my sim card two days ago, so I do need to swap the sim into a new sim chip. How can I able to do that. I am looking for your help guys. Thanks. Regards, John

Resolved! I need my account number

I need my account number how can I get it I dont remember what email I choose

Resolved! getting cell phone up and running

i have a SIM card from Public #89122 xxxxxxxxxxx and have tried to register for a plan ($15) using my Visa card, but it failed; don't know why; what can i do now?

Resolved! Service agent!!!

How in hell can you get a service agent? I've logged in and it will not verify my credentials to allow me to enter a "ticket"" saying there's a username error, but it accepted that same username when I looged in! My wife lost her phone and I'm trying...

Resolved! Could not login

I reset my password and tried to use the newly reset password to log in. But your website says incorrect email address or password every time. I tried to use Google Chrome, Micro soft Edge and cleared cache. None of the tactics work. Please advise me...

Resolved! Top up to the wrong number using 611

I bought a Public Mobile sim card and had the phone number changed a month ago.When I top up my phone using the 611, it actually topped up the phone number that is not in use.Could I have some help to get the 10$ on the wong number on my actual numbe...

How do I get my new Sim card to work?

Resolved! Password reset

Updated bank info need to update on my acct andi reset my password and still won't let me log in but can log on one with username just not email acct

Resolved! Reward Upon Upgrade Not Showing

I just went ahead and upgraded my plan effective now instead of renewal date (Aug 7th) and I noticed my rewards which usually decrease my monthly by $4 were not applied. Should I report this as an issue or will it apply later ?

use phone

When i go to make a phone call my phone is saying not registered on network. My account is account!

data

why is my data not working.

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